What's it like to be Jason at work?! Here's a peek into one of my typical support calls.
"My Internet is really slow!"
Overall, the computer is running fast - applications open quickly, printing is fine. However, whenever they launch any web browser, IE, Chrome or Firefox, web sites take forever to come up. I ran a Speed Test
and it showed 8mb download speed, which is fantastic.
Rebooting the computer and router didn't fix it. I ran 'Task Manager' and it showed 'ietoolbar' taking 100% of the CPU processes. I then closed IE, opened Control Panel - Internet Options, deleted Internet temp files, and then reset to factory defaults.
Internet sites now open Fast! Customer Happy - Me Happy :o)