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2011 Customer Service Survey Results |
The Section 8 Division's 2011 Customer Service Survey Report is available here and on Iowa Finance Authority web site. This tool is used for training and procedural purposes and we value comments and suggestions to help us improve our service.
We are pleased to announce that the Section 8 Division's overcall customer service satisfaction rate in 2011 was 98%, which was an increase from 93% in 2010.
The survey garnered a 23% return rate, which is a slight decline from the 2010 return rate of 26%. We want to thank all the Owners and Agents who took the time to complete the survey; your input is vital to our success and we look forward to continuing a successful working relationship with all of our Owners and Agents throughout the upcoming year.
Please contact Mike Sharp, Quality Control Coordinator with questions. |
