Q: Why does technology matter to a small business when there are so many things to spend money on? Is it really OK to "make-do" with what is already in place?

A: IT is moving fast and changing the way we live, play, learn, and work. Customers expect up-to-date information anytime and on any device. Technology can help small businesses stay connected with their customers and partners in a way that was unthinkable a few years ago.

Q: It's often assumed that technology is the solution to every business problem. Do you agree, or is the "human element" still necessary?

A: Small businesses quite often have good, personal relationships with their customers. Technology can help to keep up these relationships, while helping run their businesses smarter and more efficiently.

But as with other tools, maintenance is a key factor to ensure continuous results and confidence. For example, you would typically not drive a car for 100,000 miles without any maintenance.

If we extend this example to technology, maintenance means that we need to back up our data in a safe and secure way. And this includes not just the data but also the configuration of the network devices.

Q: Technology audits are a good way to assess current uses and future needs. How often should they be performed?

A: Technology audits should be done on a quarterly basis. In order to make this a smooth and easy process, a small business should know the status of its existing network and how it performed since the last audit.

As a result, the audit will take a relatively short amount of time (between an hour or so to a day, based on the company size and the complexity of the network), and ensure that the network can keep up with the businesses needs.

Q: You also recommend that security be included with the audit.

A: Yes, this is to ensure that all machines are up to date, password changes are enforced, and so forth. If you combine this with a plan for the future - a new employee or adding a remote worker, for example - it provides a very robust plan for the network.

Q: How should a small business get started building a small office network, and what components are required?

A: Start with an assessment of what is needed - how many employees, remote workers, wireless, guest access, and so forth.  Then, you can start planning the network.

The required products vary based on company size and needed applications, but in general a router is a necessity. It is the "gate" to the Internet, and provides virtual private network [VPN] and firewall functionality.

Q: What small business technology trends are you watching most closely?

A: Cloud Computing will offer new services and applications to small businesses in a way that we haven't seen before. 

Security is important, especially as we see multiple devices being used on a network. Enabling the use of tablet PCs or smart phones on the network without compromising security is key for all networks. 

Unified Communications is becoming a reality in the Small Business segment. Network consolidation and collaboration are two key trends in this area.

Q: What are two or three good sources of information that can help small business owners stay abreast of current and emerging technology trends?

A: Subscribe to the IT publication of your choice. There are publications available for different knowledge levels-for people who are interested in staying op to date on new technology, and those who are interested in-depth IT information.

Stay in regular contact with a trusted IT advisor. This will ensure you are staying abreast of emerging technologies.