10 Logo
Happy New Year
CI Travel's
Business Travel News You Can Use
December 27, 2010
In This Issue
Biased Airf Fare Displays?
Risk Management, Security
Quick Hits and Quirky News
Recovery Seen In Corporate Travel Market
GBTA News
Ground Transportation News
Lodging News
Airline News
Airport News
Subscribe to our Newsletter
Quick Links
Meeting & Incentive Travel
Greetings!
Chris Nicholas
For starters, I want to apologize for the sloppy, error filled December 15th edition of this e-newsletter.  No excuses... I didn't proof read the article before hitting send.  It won't happen again.

If your company hasn't undertaken a comprehensive review of its travel policies and programs within the last two years, it's something that we should do as soon as possible in 2011.  Why is now a good time to for a review? 

Airlines, hotels and car rental policies have changed a great deal over the last two years.  Baggage fees, wi-fi fees, airline seat charges, hotel early check-out policies, Fast Lane automatic toll paying units in rental cars and mobile travel applications are just a few of the many items that should be addressed in your policy manuals.  A review can uncover areas of your policy that need to change, areas that are unclear or outdated or areas where vendors have made changes to their policies that affect your policies.   

Additionally the use of our online booking tool (OBT), Rearden Commerce, can assist you and your travelers to travel smarter and be better informed on the road.  To see a flash demonstration of the OBT, click here.  
 
Thank you for your trust in us!  All of the employee-owners at C I Travel wish you a happy and prosperous New Year!

Chris Nicholas

P.S. - if you have a question or a suggestion for an article, please email me!
HEAVY BLIZZARD CONDITIONS ON THE EAST COAST - EXPECT TRAVEL DELAYS
Here is an update on what is shaping up as the Boxing Day Blizzard in the East.

Last evening, all three Metro New York airports were effectively closed. Newark and Kennedy were officially closed. LaGuardia was technically open, but virtually all flights have been cancelled and there are few people around.  To check to see which airports are open, click here.  For additional help, click the Websites and Tools for Travelers link in the left hand column above this article. 

Philadelphia and Boston are in slightly better shape, which isn't saying much. Surprisingly, though, the three Metro Washington area airports--National, Dulles and BWI--have been operating throughout the day.

The airlines have cancelled thousands of flights today and tomorrow. If you possibly can avoid flying into or out of the East Coast, do it. And if you think this is just a regional issue, think again. So much traffic heads to/through/from the East that these delays and cancellations are cascading through the system. The national delay map at FlightStat s.com is pockmarked with yellow (long) and red (excessive) delay symbols.

Amtrak has cancelled its service between New York and Boston. The roads are in bad shape and even public transportation is operating at severely reduced levels. States of emergency have been declared in Massachusetts and Virginia; North Carolina officials have asked drivers to stay off the state's ice-slicked roads. At the moment, the highest snow accumulation is in Cape May, New Jersey, where 18 inches have already been reported.

Further south, the Charlotte and Atlanta hubs are open and operating, but with significant delays and cancellations.

Perhaps worst of all, yesterday's blizzard--and we are talking the real definition of blizzard: high winds, blowing snow and near-zero visibility--have blown out most of the flights between Europe and the East Coast gateways. That means there are travelers who were expecting to get to the United States after last week's weather problems in  Europe who have now been cancelled once again because of the problems today in the East.

The biggest losers: The approximately 300 passengers on US Airways Flight 723 on Christmas Eve. It was scheduled to depart from Dublin at 11:05 am local time for Philadelphia. Passengers weren't boarded until 1pm and then the plane spent almost 7 hours of the tarmac. The flight was actually cancelled about 5pm, but it took almost three hours to get the jetway door open so passengers could disembark the aircraft.

Bottom line: Today will also be awful if your itinerary includes the Northeast. The blizzard warning from the National Weather Service extends until 6pm Monday and airlines will surely be forced to cancel hordes more flights. That will also guarantee that it will be at least Thursday before the carriers can get planes and crews properly repositioned for normal operations.

Needless to say, not a good start to winter ...


American Airlines Versus Travelport, How Could the Lawsuit Affect Your Travel
jetliner

Judge Rules AA Can Inhibit Orbitz From Printing AA Tickets 


Editor's Note:  Below is a communication sent by the Business Travel Coalition (BTC) on December 21 regarding the ruling handed down by Judge Agran in the case of AA versus Travelport.  The implications that this ruling has on all travelers and expressly for business travelers and their companies are far reaching and troublesome.  The inability to display the complete cost of airline transportation (including baggage and other 'airline services') is of great concern to corporate travelers.  Please read the entire letter from the BTC.  You may want to take the survey mentioned at the end of the letter. 


TRAVELPORT - AMERICAN AIRLINES LAWSUIT MERELY THE FIRST SHOT


The Battle Over the Ability to Shop and Compare in the Travel Marketplace Is On


The consumer is unwittingly at the center


December 21, 2010, RADNOR, PA -  Business Travel Coalition (BTC) today commented on the implications of the ruling handed down in Chicago today by Judge Martin Agran in Travelport, LP v. American Airlines, Inc. The Circuit Court of Cook County, in Case No. 10 CH 48028, decided in favor of American Airlines. While the outcome unfavorably impacts Orbitz customers and Orbitz For Business corporate clients, by reducing fare searching, booking and servicing efficiencies, travel professionals the world over have recognized that this lawsuit represents merely the opening skirmish in the larger battle for the future of the open marketplace for travel.


"The stakes in this conflict are clear: either an improved airline industry and distribution marketplace centered around the consumer, or one that subordinates consumer interests to the self-serving motivations of individual airlines endeavoring to impose their wills on consumers and the other participants in the travel industry," stated BTC Chairman Kevin Mitchell. "Single-supplier direct connect proposals, like the one advanced by American Airlines, can cause massive fragmentation of airfares and ancillary fees depriving consumers of the ability to compare the total cost of air travel options across all airlines."


According to BTC, the industry and public policy debate over American Airlines' Direct Connect plans has been raging for the past year moving clearly to the consumer forefront with American Airlines' unprovoked assault on Orbitz. Over the course of that debate, American Airlines has repeatedly changed its rationale for why Direct Connect is needed, arguing at various times that it is about cost containment, product customization and technological innovations, among other reasons. The failure of these shifting explanations to convince airline industry stakeholders to embrace the unproven system then led to a new strategy from American Airlines of blunt threats aimed at Orbitz.


Mitchell points out, "When an airline must constantly change its rationale for implementing a program, or in the case of Orbitz, resorts to threats to gain acceptance of a new business model, it vividly demonstrates that there is in fact no unmet market need requiring a solution. Whether in North America or Europe, what American Airlines is selling, nobody in the downstream distribution chain, to BTC's knowledge, is saying they want."


Interim results from a currently open BTC survey of corporate travel managers point to an overwhelming rejection of American Airlines' attempts to change the distribution system model to its unique advantage while driving corporate travel departments' costs up and undermining their ability to adequately service their travelers.


·       94% of surveyed travel managers indicate access to all airfare and ancillary fee information is either indispensably important or very important for their corporate managed travel programs.


·       87% believe that in advocating its Direct Connect strategy American Airlines is endeavoring to secure higher fares-paid by undermining the independent travel distribution system and corporate managed travel programs and by driving more consumers to aa.com where comparison-shopping, expert advice and corporate travel policies are non-existent.


·       88% of travel managers who oppose American Airlines' Direct Connect believe that the program will result in fragmentation of airfares and fees and that without access to all air travel options travelers will pay higher prices.


·       98% do not support American Airlines' Direct Connect strategy.


NOTE: Travel industry professionals can participate in the survey at http://www.surveymonkey.com/s/direct_connect through the end of December. Survey results and analysis will be published in early January.


 

 

Risk Management | Security | U.S. Government
 
TSA Logo


Majority of Travelers Are Okay With Scanners, But Hands Off on The Pat Down!


By 2-to-1 margin, most Americans approve of using naked-image, full-body X-ray scanners for passengers going through airport security checks, but fewer than half support the new pat-down procedures, according to a new ABC News/Washington Post poll. Sixty-four percent of U.S. travelers support using scanning machines. Half as many are opposed and "strong" supporters outnumber "strong" opponents, also by 2-to-1. But when it comes to a full-body pat-down on travelers who decline the full-body scan, or whose electronic screening indicates a need for further examination, 48 percent see the new pat downs as justified. Half say that the pat down goes too far, including a majority, 54 percent, of people who fly at least once a year. (Source: ABC News).


 

CLEAR Trusted Traveler Program is Back


The CLEAR Trusted Traveler Program is back in business. The program, which speeds registered participants through a designated CLEARlane at security checkpoints at participating airports, shut down at the end of 2009, when CLEAR and its parent company filed for bankruptcy. It has relaunched with new owners and management. Members present their CLEARcards whose encrypted biometrics includes fingerprints and iris images, to verify their identity. It has relaunched in airports in Denver and Orlando. (Source: CLEAR).


Travel Security Intelligence, from iJET


Argentina: LAN Flight Attendant Strike | details

Bulgaria, France, Germany, Romania:
France and Germany Block Bulgaria, Romania from Schengen Space | details

Portugal: TAP Portugal Ground Staff Cancel Strike | details

United States: Heightened Security | details


And The Spoofs Go on.....


It appears that the TSA screeners and the screening process has become quite the humorists' target.   There must be a hundred YouTube videos including this one:  Click Here.   There will be a renewed effort in the new Congress to outsource and privatize the security process.   I've heard and read that private companies do a better job of training and screening their employees.  Competition makes us all better. 


Quick Hits and Quirky News
 
Question Mark Booking Travel Online - Mandated?

Sixty-one percent of 383 travel managers from 20 European countries indicated their organizations require some or all trips to be booked online, according to a new survey by the NBTA Foundation.  The survey
also found that 64 percent of respondents issue verbal reprimands for policy non-compliance, while 14 percent warn non-compliance travelers that they may not be reimbursed.

Travel Managers Expect Airline, Hotel Rates to Surge

Corporate-travel agencies and consultants are encountering a much different market than they have in the past couple of years as they negotiate airline and hotel rates for 2011. Many insiders expect rates to climb, with significantly higher prices at hotels in New York and other top-tier cities. "Pricing power will swing back to air and hotel suppliers for the first time in two years in 2011," said Christa Degnan Manning, director of research at American Express Business Travel.

Airlines See Profit in 2010

In 2008, airlines lost $5.5 billion due to a recession and a fuel-price spike. Since then, airlines have been able to raise fares to help airlines post profits of more than $7.1 billion in the first nine months of this year. Observers expect 2010 to be the carriers' most profitable year in at least a decade. They note that beginning in 2008 the industry reduced capacity as it struggled during the economic downturn. "They were preparing for the worst," says analyst Robert Pickels. "If you're staring into the abyss like that, it really changes your behavior." With demand recovering, the lower capacity has helped prevent debilitating price wars and boost profit margins.

Orbitz Vows Continued AA Booking for Corporate Clients

Orbitz says business customers will be able to call a special toll-free number for American Airlines tickets if the carrier follows through on its plan to block its flights from Orbitz-operated websites. Travelport, which owns 48% of Orbitz, has sued American for breach of contract in a dispute that centers on the way travel agencies connect to the airline's flight information. A court hearing is scheduled to begin on Friday.

Editorial Comment - This is another continuing dispute between the Mega OnLine Public Booking Sites and an airline, pick an airline.  In this case, American Airlines is attempting to force travel agencies to direct connect to American Airlines flight information and content and book via their website.  If agencies don't do it, American will begin adding on a FEE for booking through another channel.  This fee could be as high as $7.50 per segment.  AA has already instituted this outside of the United States.  They are attempting to force Corporate Travel Buyers, Travel Management Companies and the public to buy through their website on a direct basis only.  This will cause havoc and chaos if other carriers follow their lead.  Business Travel Council, NBTA, ASTA and other industry groups are opposed to AA's action and urge corporations to tell AA that they want full content through their TMCs and global distribution systems.  This is a power play by AA, one that fragments booking process and makes it difficult to compare fares, fees and routes.  AA's direct connect strategy would move the travel booking process back twenty-five years.  It may lower AA's cost structure but it will raise the overall cost in dollars and time that it  takes to make airline reservations and will make it impossible to compare total airline costs.  The ability to compare total airline related travel costs seems to be an AA goal. 

IRS Raises 2011 Mileage Reimbursement Rate


The U.S. Internal Revenue Service set the 2011 standard rate for deducting business use of a car at 51 cents per mile, up from the current rate of 50 cents.

The rate is based on an annual study, conducted by Runzheimer International, of "fixed and variable costs of operating an automobile," according to an IRS statement. "Taxpayers always have the option of calculating the actual costs of using their vehicle rather than using the standard mileage rates."

 

Continental Unveils New Fare Lock Option

Continental Airlines invented a new service this week: FareLock. Travelers can "lock in" a fare for 72 hours or seven days with no commitment to buy a ticket. The airline claims the service is priced "beginning at $5 for a 72-hour hold or $9 for a seven-day hold." In reality, however, prices seemed as high as $25 a person on some routes that I checked.

Priority Pass Lounge Passes Adds Clubs

Priority Pass
, the global airport-lounge access program, has added new clubs in Miami (Concourse 3 South); in the new Terminal 2 in Dublin; in Kiev; and in the domestic and international wings of Terminal 3 in New Delhi.

AMEX Says Further Signs of Recovery in Corporate Travel Market
 
Question Mark

The economic recovery in the US means business travel is now a suppliers', rather than a buyers' market, according to American Express.  Data from American Express's Business Travel Monitor North America reveals a year on year 8% rise in international airfares in the third quarter, prompting the travel management company to conclude that negotiating power is changing hands from buyer to supplier.


"During the past quarter we've witnessed a distinct shift from a buyers' market to a suppliers' market leading to higher prices across several travel categories including airfare and hotel rates," said Christa Degnan Manning, eXpert insights research director for Amex's Global Advisory Services.


The survey found average international fares of $1,781, compared with $1,638 in Q3 2009. However, the latest figure is far short of the same period in 2008, when pre-recession rates reached $2,010. Average domestic fares in the latest quarter reached $228, up 6% on last year's $215 but still short of 2008's $253.  (Editor's Note:  C I Travel's corporate travelers paid an average international fare of $1469 in 3rd quarter 2010 and domestic fares averaged $222 for the same period.  Domestic fares were computed as one-way fares.)


The survey revealed a smaller recovery in the hotel sector. New York leads the way with a 10% increase year on year to an average $348 and other cities averaging 4-5%. Taken as whole, average domestic US rates were $148, up 3%. International rates fell $1 year on year to $238.  (Editor's Note: C I Travel's corporate travelers paid an average 3rd quarter rate of $114 per domestic hotel night stay and a rate of $162 per night outside the U.S.) 


"As business travelers headed back on the road, hoteliers have been able to make marginal increases this year," said Manning. She warned that construction projects that had been put on hold during the recession might mean bigger increases next year as capacity tightens in some locations.


"Global Advisory Services has already seen an average increase of more than 7% in corporate rates worldwide this year for 2011 business travelers, she said.


Editor's Note:  if you would like a summary of eXpert Insights sent to you on a quarterly basis, please email Chris Nicholas

 


Global Business Traveler Association (GBTA) News
 
NBTA LogoSenator Urges Airlines to Disclose Total Price to Passengers

A New Jersey senator said that much of the record $4.3 billion U.S. airlines took in for checking bags and changing tickets the first nine months of the year were "hidden" fees that caught passengers by surprise.

"Much of it came by surprise," Sen. Robert Menendez, D-N.J., said, because many fees were not clearly disclosed to consumers. And, he said, the $4.3 billion reported Monday by the Transportation Department didn't represent all the fees airlines collected for such privileges as boarding early or selecting a seat.


Menendez's remarks follow a new fee announced Monday by Continental Airlines and a speech last week by former American Airlines CEO Robert Crandall in which he called for more transparency in all airline fees.


The new Continental fee lets consumers hold a reservation and lock in a price for up to a week before paying for a ticket.


At an airline symposium in Turkey Dec. 7, Crandall said the industry's objection to consumers' calls for clear disclosure of extra fees "courts unnecessary customer discontent" and "risks its good name and reputation."


A proposed Transportation Department rule would require U.S. and foreign airlines to "prominently disclose" on their websites all baggage-fee increases and a link to a list of optional fees. Airlines also would be required to include bag fees on electronic tickets.

The Transportation Department is reviewing public comments and expects to issue a final rule in the spring, says spokesman Bill Mosley.


Menendez, who is pushing similar disclosure in legislation, says families are "watching every last penny," and deserve "a full understanding not just how much it will cost to get to the airport, but how much it will cost to actually get to their destination."

The airlines are "winning big" with extra fees, says Kate Hanni, executive director of the consumer advocacy group FlyersRights.org.


They're eluding "disclosure of the full cost of air travel, keeping the public from making apples-to-apples comparisons among carriers," she says

Airlines pay taxes on tickets bought by passengers but avoid paying taxes on ancillary fees, Hanni says. Unlike airline tax money, she says, no money from fees goes into a federal aviation trust fund for safety projects and modernization of the air traffic control system.


The International Air Transport Association, which represents 230 airlines in more than 115 countries, says baggage rules "are becoming increasingly complex and confusing, and airlines "must improve transparency so travelers know what to expect."


Collectively, the world's airlines expect a $15.1 billion profit this year and a $9.1 billion profit next year.

Survey: Corp. Travel Budgets To Rise As Air Discounts Wane


Air travel budgets and volumes are poised to return to pre-recession peaks by the end of 2012, and airlines will maintain or even further pricing power and negotiating leverage in the meantime, according to a Morgan Stanley survey of 273 corporate travel buyers released on Friday. Though corporate travel demand is increasing, buyers continue to closely manage spend, largely maintaining premium-travel restrictions deployed during the downturn.


"Our survey suggests that airlines are competing less aggressively using corporate discounts," Morgan Stanley aviation analyst William Greene reported in a research note, which found percentage-off discounts are falling from 2008 peaks. Last year, the report noted, airlines began lowering many discounts from a range of 21 percent to 30 percent down to levels below 20 percent. "Importantly, our most recent survey suggests this trend continues," Morgan Stanley reported.


With discounts falling, buyers expect corporate negotiated airfares to grow next year by mid-single-digit percentages. The airlines' pricing power is attributed not only to growing demand, but also to the "enhanced market power" that has resulted from legacy carrier consolidation and the growing dominance of antitrust-immune joint ventures on international routes, Morgan Stanley reported.


Of the respondents, 81 percent expect corporate air bookings to grow next year. Of those, about two-thirds said growth would exceed 5 percent. "This is consistent with anecdotes we've heard suggesting that while corporate spending on non-critical business travel remained tight in 2010, it may begin to relax incrementally as economic conditions continue to improve gradually in 2011," Morgan Stanley noted.

According to the survey, 60 percent of respondents expect their corporate travel budgets to surpass pre-recession peaks by the end of 2012, though 15 percent indicated "their corporate travel trends are permanently impaired." Greene reported that a stronger-than-expected economic recovery could propel budgets to peak levels even sooner than the end of 2012.


"Even if economic trends do surprise corporate travel managers to the upside, companies are unlikely to relax premium travel policies at this point in the cycle," Morgan Stanley noted, as more than 70 percent of the respondents expect to maintain their "existing, conservative" premium-travel policies, with fewer than 10 percent expecting to loosen them.


 

Traveling Abroad in 2011 - Read This Before You Go


If a Chinese person tells you that you look fat, don't be offended -- it's a compliment. This is just one of the important things to know if doing business overseas is on your list of New Year's resolutions.

 

"It's important to be aware that most Chinese people are very direct," said Syndi Seid, an expert on international customs and founder of AdvancedEtiquette.com in San Francisco. "They will often ask you personal questions about your salary or family."

 

Being prepared to deal with the complexities of other cultures before going global is critical to your success. The good news is that there are tremendous resources available to help you get started, and here's why:

 

"Seventy percent of the world's purchasing power and ninety percent of the population is located outside of the U.S," said Karen Zens, deputy assistant secretary for international trade at the International Trade Administration.

 

Here are 12 things to consider before booking a flight:

 

1. Similar to the U.S., every country has different regions. Language, customs and cuisine vary, so become acquainted with the particular region you plan to visit. In addition to reading books and magazines about the country, try to meet as many people as you can from that country before you go. One great way to learn about life abroad is to host visitors from that country. Ask friends and business contacts to make introductions or contact your local chamber of commerce.

 

2. Read current books, magazines and online information about your target country. Follow news reports to up to date on social and political issues. Set Google Alerts to monitor what's going on. You don't want to be traveling overseas during unstable times.

 

3. Contact the U.S. Department of Commerce. The department has commercial experts based in 126 countries. Their job is to provide business owners information and make introductions. Best of all, most of their services are free.

 

4. Learn how to pronounce names correctly and memorize a few key phrases in the native language. Making an effort to learn the local language makes a positive impression. Hire an interpreter for business meetings. Brief them about your business and products before the meeting. Explain what you hope to accomplish so they can prepare for the meeting.

 

5. If you don't have an international mobile phone, rent a local phone. (You can rent a mobile phone at most major airports). It's much easier to set up meetings if you have a local number. Texting is usually cheaper than making calls abroad. Use Skype to keep in touch with friends and family back home.

 

6. Be willing to try the local cuisine. As long as you are not allergic or the food served violates a religious or dietary restriction, try it. Not eating may offend your host, according to Seid.

 

7. Be patient. The biggest mistake Americans make is not having the patience to build solid relationships. "No one likes to be treated, nor thought of as just a dollar sign," said Seid. "Build at least two mentor-type relationships with new and trusted friends in the country who are willing to be on call whenever you need advice or direction."

 

8. Don't forget to carry your hotel residence card at all times. "Never leave the hotel without a card that can help a taxi driver know how to get you back home safely."

 

"Always dress up because you can always dress down," advises etiquette expert, Syndi Seid. Many business dinners abroad are formal, so men should pack a white shirt, tie and tuxedo. Women should bring a full length evening dress or dressy pants suit. Dress conservatively and professionally for business meetings: a suit or jacket and tie for men and business attire for women.

 

9. Be careful to address someone by their proper title. It's best to use Mr. or Ms. "The global trend is to honor a person's gender, but not focus on a woman's marital status," said Seid.

 

10. During a toast, look directly at the person making the toast and take a sip. If the toast is in your honor, don't sip. Just smile and say "thank you." Immediately following the toast to you, make a toast to your host and everyone else. Always wait for your host to start eating before digging in.

 

11. Keep both hands on top of the table at all times during a meeting or meal. "It means you are not hiding weapons under the table or holding hands with the host's sweetheart," said Seid.

 

Other quick notes: pack extra prescription medicine and keep it in the original containers. Bring along a small medical kit, including plastic bandages for cuts and scrapes, medicine for treating diarrhea and indigestion, cold remedies and cough drops.



Ground Transportation News
 
How Much are The Car Rental Frequent Renter Programs Costing You for "Giving You Airline Mileage Credits?
    

We've heard back from the car rental companies. Both National and Avis do have a surcharge when applying your airline frequent flyer number to a car reservation. The charge varies by car vendor. The charge is anywhere from .50-$1.00 per day. As of now Hertz does not charge. I'm still checking into Budget!

What can you do if you are a corporate travel manager faced with cutting costs?  Arrange to have a clause inserted into your car company agreements which do not allow for these charges or offers these programs as a complimentary benefit.  

Car Rental Customers Are Happier


Overall customer satisfaction with rental cars has returned to pre-recession levels after declining to lower levels during the past two years, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction Study. Each of the rental car companies included in the study has improved in2010, compared with 2009. Car rental companies quickly improved operations as the market returned and that helped reverse the negative impact of budget cuts and deferred investments had during the downturn, according to Stuart Greif, vice president of J.D. Power's travel practice. Enterprise ranked highest in customer satisfaction for the seventh year in a row, followed by National and then Hertz. (Source: J.D. Powers press release




Lodging News
 
U.S. Hotel Rates Rise in October

U.S. hotel rates continued to inch upward in October, a pattern that should continue for the rest of the year, according to Smith Travel Research data. U.S. average daily rate in October rose 1.2 percent compared with the prior year. Occupancy reached 61.3 percent, up 6.9 percent from October 2009, contributing to an 8.2 percent increase in revenue per available room. STR president Mark Lomanno attributed the "sluggish" room rate growth to "lower-rated group business that was booked months before there was a significant demand turnaround. We're hopeful that we will see steady, but probably slow, room rate growth for the remainder of the year." New York and Boston posted the highest rate increases, up 6.9 percent and 6 percent, respectively. Rates declined in a few markets, including Philadelphia (down 7.3 percent) and Nashville (down 5.1 percent). Occupancy increased across all major U.S. markets, including a 14.8 percent increase in New Orleans and a 13.2 percent increase in Dallas.


 

New Hotels Come on Line in Pittsburgh, Austin, Chicago and Miami


 

Hotel companies have this fantastic vision of 2011, filled with sugar plums and rapid nightly rate increases. I can't speak for the sugar plums--Does anyone even make sugar plums anymore?--but the rate increases seem iffy. Which might make the spate of new hotel openings this week seem like a bad idea. Still, they open 'em, we cover 'em. To wit: Hyatt has opened a 178-room Hyatt Place in Pittsburgh. It's across the Allegheny River from the downtown Golden Triangle and between Heinz Field (home of the Steelers) and PNC Park (home of the Pirates). ... Starwood has opened the 251-room W Austin in the Second Street downtown district. The hotel is connected to The Moody Theater, a new entertainment venue and the new home of the Austin City Limits television show. ... Carlson has opened an 81-room Country Inns & Suites in the city of Texarkana, Texas. ... There's also two notable conversions this week: Wyndham has slapped its name on Chicago's Hotel Blake, the 162-room property in the converted Morton Salt building. And Starwood has put the Sheraton name on the former Wyndham property located across NW 42nd Avenue from Miami International Airport. The 405-room hotel has recently undergone a $6 million upgrade.


 

More Than a Place to Sleep


You care about the quality of your hotel because it's not just the place you lay your head at night but a workspace, according to a new Deloitte survey of business travelers. Roughly two-thirds of respondents agreed that they often work in their room (68 percent) and that they expect a lot more from a hotel than just a clean room and comfortable bed (65 percent). Further, almost four out of five respondents felt that the high0seed internet (79 percent) and free parking (77 percent) were important amenities to them when staying a a hotel for business.  (Source: Deloitte press release).


 



 
Airline News

jetliner 

News from American Airlines
 


American Airlines asked the U.S. Department of Transportation for permission to delay service between New York JFK and Tokyo Haneda.


 Initially slated for launch on 20 January 2011, the service now would start 1 March 2011, pending approval. In a request to DOT, American noted that February has the lowest level of demand for air services between the United Stated and Japan.

American Airlines and JetBlue Airways on Thursday plan to launch frequent flyer reciprocity "in select markets," after the carriers expanded an interline agreement announced in March.
Frequent flyer reciprocity will apply to markets on which the carriers interline, which after an expansion announced on Wednesday will include 26 JetBlue domestic routes and 15 American international routes.

American Airlines and British Airways will offer 11 daily flights between New York and London during the peak summer travel season, with American operating 4 flights and BA operating 7. "[O]ur joint customers are seeing service on the route more than double, which is a huge benefit and convenience," said an American spokesman, noting that the carriers will "share revenue, schedule decisions and marketing under the joint business."


News from Continental Airlines


Continental announced that it would code share with Spanair.  The carriers would cross-sell Continental services between Newark and both Barcelona and Madrid, and Spanair flights between Barcelona and Madrid and several Spanish destinations, including Alicante, Bilbao, Las Palmas and Valencia and, pending approvals, Nador, Morocco.


Business Travel News' 2010 Airline Survey says.....

Continental Airlines placed first in the 2010 survey followed by American, Southwest, Delta, United and USAirways.  For the full story from Business Travel News, click here.

ANA Announces Fuel Surcharges

ANA announced plans to increase fuel surcharges, effective 1 February 2011. Flights from Japan to Europe, North America and the Middle East would incur a fuel surcharge of 14,000 yen (US$167), up from the current charge of 10,500 yen (US$125). ANA follows Singapore Airlines in hiking fuel surcharges amid rising crude oil prices.

British Airways Announces Fuel Surcharges

The fuel surcharge will increase from US$190 to US$220 one-way on journeys from the US to Europe only in the premium cabins (Club World and First). There will be no change for tickets issued in World Traveller (economy class) and World Traveller Plus (premium economy class). Fuel surcharges to all other regions and segments will remain unchanged.


 

News from Southwest Airlines


Southwest Airlines, which launches flights from Newark Airport next year, has filled out its schedule with ten more flights. There will be three non-stops daily to Denver; two daily flights to Houston's Hobby Airport; two non-stops to Phoenix; and three daily non-stops to Baltimore/Washington. Those flights all launch on June 5. Southwest begins its Newark incursion on March 27 with six non-stops to Chicago/Midway and two daily non-stops to St. Louis. If there is any surprise here, it's that Southwest's introductory fares aren't going to blow you away. The BWI flights will cost at least $49 one-way. Denver's introductory fare is $109 and the Houston and Phoenix flights are pegged at $129 during the introductory period. Southwest got the necessary slots and gates at Newark as part of Continental and United's concessions to get their merger approved earlier this year.


 

News from United Airlines


United Airlines has begun using hand held mobile computers to scan boarding passes and credit cards to determine if a customer needs to stay in line or can use a self-service kiosk. The devices can also obtain flight information from other airlines. United hopes this new technology will cut down wait times and ease frustrations during the holiday travel season.


Airport News
 
Airport 

Report: Scanners can't detect some hidden items
A new analysis by researchers at the University of California suggests that full-body scanners used to screen travelers at the nation's airports may not detect some hidden items. The report found that the scanners could not detect items placed outside the side of the body.

JFK, Houston, Detroit among the most beautiful airport terminals
Airlines often invest billions in terminals at their hub airports, betting that a more pleasant and efficient facility will translate into a competitive advantage with frequent fliers. So who's getting the most bang for the buck? TheStreet.com names its four most beautiful terminals in the U.S., including American Airlines' Terminal 8 and JetBlue's T5, both at JFK; United/Continental's Terminal E at Houston Bush Intercontinental; and Delta's 122-gate terminal at Detroit Metro.


C I Travel Management's employee/owners are extremely grateful for your trust in us to assist your organization in achieving a higher return on your travel investment.  Our philosophy is that when you grow - we grow.  It is our responsibility to help you meet and surpass the goals you've established for your travel programs and to assist your travelers whenever necessary.  We thank you again for the opportunity to serve.

Sincerely,

Chris Nicholas
Vice President - Sales

Chris Nicholas
CI Travel
 
cruise shipRecieve a $50 per stateroom shipboard credit on any 5 night or longer sailing!  Sailing must be completed by April 30, 2011 and cruise reservation must be booked by January 15, 2011.  Call you C I Travel Leisure Consultant today at 757-627-8000 or 757-217-0500. 
Offer Expires: January 15, 2011