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Issue: # 6 February 2011

New Year's Resolution

-Jim committed to paying off credit card debt in the new year. At the end of the year, his credit card debt was higher than before. He was discouraged.
    

-Carol resolved that she would not lose her temper with members of her team when they made mistakes. She started strong in January and February and then slipped into old behavior patterns by mid-summer.

 

Why do some New Year's resolutions stick and others don't, despite best intentions?

 

In early January, a client's young daughter asked "Daddy, what is your New Year's revolution?" As he recounted it to me, I laughed and then thought about it. Why is it that some people make New Year's resolutions that lead to meaningful change while others get to late February and, despite their most sincere intentions and efforts, give up in frustration or resignation? What got in the way?

Authors Robert Kegan and Lisa Laskow Lahey describe a condition they call "immunity to change." It is a state in which people and organizations build resistance to changes that threaten their sense of well-being and challenge their current assumptions and mental models. They advocate for examining beliefs and assumptions and growing to a level of thinking and feeling that is more expansive and allows change to occur. Harvard Professor and renowned leadership educator Ronald Heifitz calls this "adaptive change" and argues that most changes that leaders must produce today are adaptive in nature, requiring ever-expanding and open ways of thinking.

Carol Augustus, coach and mentor extraordinaire, and a major influence in my life, often begins with a question like: "What is an unwanted condition in your life that continues to persist?" She then helps the coaching client to uncover the beliefs that create the dilemma and keep it in place. She challenges the client to articulate  her/his  beliefs and ask about each: "Is that true?" The answer is usually "no". Each is typically a construct of the mind that is entwined with deep feelings. The combination of thoughts, feelings, and an ego fighting to be right is powerful and can keep an individual trapped in a persistent pattern that is difficult to break. People transform when they let go of old beliefs and expand their thinking to entertain new possibilities and experience the feelings that accompany such a mental shift.

BOTTOM LINE
People, teams, and organizations transform when they (1) shed light on their blind spots, (2) examine the underlying beliefs and feelings that previously kept them in the dark, and (3) develop and continuously practice new levels of thinking and behaving.

"The significant problems we have cannot be solved at the same level of thinking with which we created them."

-Albert Einstein

Leadership Challenge

How do I deal with immunity to change in myself and others?

 

SIX FUNDAMENTALS - Addressing Immunity to Change 


1.  Clearly articulate your intention 

  • What do I/we truly want in this situation?
  • What will it look and feel like when we achieve it?

2.  Identify behavioral barriers to achieving the intention

  • What do I/we currently do that gets in the way?
  • What do I/we currently not do that would be helpful to do?

3.  Identify competing commitments

  • What other commitments do I/we have that sabotage our success?
  • What do I/we fear and how does that drive our thinking and behavior?

4.  Examine the assumptions underlying the barriers and competing commitments

  • What beliefs do I have that drive the sabotaging behaviors and commitments and keep them in place?
  • Are each of those beliefs true?

5.  Design worthy experiments that allow you to test assumptions and try new approaches until you find one that works

  • What can I/we try instead of what we are doing now?
  • When and where will I run this experiment? (Choose a situation that is contained and relatively safe as you experiment.)

6.  Practice, over and over again, the behaviors that work

  • Acknowledge progress
  • Forgive slip ups
  • Keep on keeping on/Don't give up

 

 

"If you don't know where you are going, you'll end up someplace else."  

-Yogi Berra

Insight to Action: Success Story

Jordan is a hard-working leader at the Director level in his company. He is a "take charge" kind of leader, known for his high energy and drive. He wants to become a senior executive. He recently got feedback that he should "take it down a notch" and think more before acting.

 

1.  His intention

  • Become a senior leader who gets the job done through others and is highly collaborative with peers and those above him

2.  His behavioral barriers to achieving his intention

  • Speaking and acting before thinking
  • Pushing others to do things his way

3.  His competing commitments

  • Be visible as a highly influential and powerful leader who gets what she wants and makes things happen through her own efforts
  • Avoid being seen as weak or ineffectual

 4.  Assumptions that undermine progress

  • If I don't get my way, I'm a failure.
  • It's all about me.
  • If I'm not highly visible, I'm invisible.
  • I must succeed at everything I do in order to move up in the organization. There is no room for mistakes and learning.

5.  Worthy Experiments
 

(A) In discussions with others, replace "my way or the highway" behavior and language with prefaces such as "In my opinion, ..."; "As I see it, ..."; "My hypothesis is ...". Then ask others what they think.

(Jordan learned that he does not have to have all the answers or be right in order to be a strong contributor who is treated with respect.)
 

(B) As the assigned leader in a team of peers with whom he was doing a special project, Jordan provided agendas and frameworks for team meetings, facilitated discussion that included all team members, let go of things having to go his way, and documented team decisions.

(He learned that the team was fully capable of addressing challenges and that he could help that to happen vs. do it himself. He also learned that solutions that differ from his also work.)

 

6.  Practice

  • Jordan courageously proved his assumptions wrong. While sustained behavior change takes many repetitions and a continuing willingness to innovate, he continues to experiment with inclusiveness and open-mindedness. He finds it very challenging, rewarding and personally fulfilling. He is learning that he can succeed with others as he practices collaboration and that he is visible and successful even when he does not get his way on everything. In fact, this approach brings him additional respect from peers, superiors, and those reporting go him. It also has lightened the load he has long carried on his shoulders.
Call to Action
If you wish to change something that persists, you may benefit from coaching. Call me. I welcome the chance to support your success.

Suggested Reading

Book: Immunity to Change - How to Overcome it and Unlock the Potential in Yourself and Your Organization - 2009, Harvard Business School Publishing Corp.

by Robert Kegan and Lisa Laskow Lahey

A very readable and thought-provoking book that explains how "immunity to change" works and provides clear and detailed guidance in how to overcome it.


 

Article: "The Work of Leadership", Harvard Business Review, December, 2001. (An HBR Classic)
by Ronald Heifitz and Donald Laurie

An HBR Classic that defines adaptive change and calls on leaders to move themselves and their organizations to higher levels of thinking and acting. Heifitz and Laurie caution leaders about applying "how to" fixes to situations that call for adaptive change.

 

 

 
 
Please let me know if I can answer any questions you may have. I welcome feedback on my newsletter. 
 
Sincerely

Pat
Path Onepat newmann

"Your partner in change"

Phone: 415-924-8112
 
 
Website:http://www.partnerinchange.com 
 
Linked In: http://www.linkedin.com/in/patnewmann