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7 Reasons You Need a Website
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Volume 25
June 30 2010
Clean Team Online
Greetings!

Welcome to the Clean Team Pro!

As far as small business owners go, those of us in the cleaning industry tend to be rather old school. We provide a time-honored service and we do it with a lot of pride and attention to detail. Our work speaks for itself, which thankfully means that our clients do a good deal of our marketing for us. They tell their family members and friends about their great cleaner, and we grow our revenues on the golden goose of word of mouth.

Yes indeed, word of mouth does a glorious job of selling our services and landing us new clients. But (you knew there was a 'but', didn't you?), word of mouth will only get us so far. And if we want to continue to grow and expand, we need to take advantage of multiple marketing streams.

Now, as I said before, we cleaners tend to be an old school bunch. For many of us, advertising means door knockers and yellow page ads. These are great, relatively low-cost ways to get the word out. But if that's all you're doing to advertise your business, you are missing out on a major market segment. A segment that can only be reached by a website.

In past newsletters, I've told you how easy and relatively inexpensive it is to set up a website. And yet, so many of us in the cleaning industry are still reluctant to take that plunge. If you're still not convinced that an online presence can boost your bottom line, check out this month's feature article, with the 7 Reasons You Need a Website.

Happy reading!
7 Reasons You Need a Website

Woman Using ComputerA new poll by Discover Small Business Watch found that 45% of business owners think it's a myth that companies need a website. Interestingly, that statistic directly correlates with the 46% of small business owners who don't have a website.

So, are you in that rather large minority of 45%? Or is there some other reason you haven't started your website yet? If you still need a little convincing, check out this list of the seven essential reasons you absolutely, positively do need a website.
 
1. Websites are the preferred research tool of 80% of your potential clients. That's right: Eight out of 10 potential clients look online first to find a service provider. Sure, word of mouth might be able to trump that, but when Suzy & Joe Homeowner want to hire a cleaner for a special job or ongoing maintenance, their first 'call' is to Mr. Google. So what happens your company is not represented? Sadly, you will have just lost out on 80% of your potential client base.

2. Websites promote your business 24 hours a day, 365 days a year. Websites never take vacation; they never get sick; and they certainly don't whine about working overtime!

3. Websites project professionalism. Even if your client tells her sister about you, odds are that the sister is going to check you out online. When you're not there, that absence sends a certain message - an outdated, perhaps even unprofessional message.

4. Websites are relatively inexpensive. You can get started for less than a few hundred dollars -- pennies in comparison to running one ad in the local newspaper or taking out a ¼-page ad in the yellow pages. It's even cheaper than designing, printing and distributing a few hundred door knockers. Plus, websites are quick and easy to update, giving them an almost limitless shelf life.

5. Websites allow you to take credit card payments. Clients can pay in advance for their appointment with a credit card rather than leaving you a check or cash. For many clients, the ability to pay with credit card is a serious advantage - and you'll never have to worry about whether the check will clear the bank!

6. Websites foster better communication with your clients. Handwritten notes are a great, personal way to stay in touch with your clients, but many busy, two-income families may prefer communicating via email or even automated online forms. If clients are able to communicate in the way that's most convenient to them -- whatever that is, then they are bound to express even greater satisfaction about you and your services. 

7. Websites allow you to brand your business.Differentiating yourself with your logo and tagline may seem like small potatoes, but in an already saturated market, it might be just the competitive edge you need. Google will index your tagline and associate it with your company name -- which means that even if clients aren't clicking on your link, they are seeing your message.
 
Are you still on the fence about launching a website to market your company? Or have you recently gone viral and love the results? Maybe you're wondering how to make the most out of the website you have today. Send your thoughts and questions about online marketing to jeff@thecleanteam.com. I'd love to hear from you!

Thanks for reading us this month!  Come visit us on the web at www.thecleanteampro.com.

Sincerely,
 
Pro-Toothbrush
Jeff Campbell
The Clean Team Catalog