In This Issue
10 Ways to Reward Your Employees
Using Clean Team Products
Reader Mailbag
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Volume 16
June 30, 2009

Clean Team Online
Greetings!

Welcome to the Clean Team Pro Newsletter! Last month, we explored the issue of employee benefits such as health, life and disability insurance. While insurance is a highly sought-after benefit, most small business owners are unable to afford to provide it to their employees (for more on the financials behind health insurance, please refer to the May Pro Newsletter).

If you find yourself unable to offer top dollar benefits such as health insurance, you can still show your appreciation to your employees in less expensive ways. This month's feature article spotlights ten ideas for rewarding your employees that won't bankrupt your business.

If you have a creative and low-cost idea to reward your employees, I'd love to hear from you. Please send me an email at jeff@thecleanteam.com and I will feature your comments in next month's newsletter.
10 Ways to Reward Your Employees Without Spending a Fortune

There's no doubt that high salaries and great benefits are a magnet for top employees. But if you want to hire and keep good people, you don't necessarily need the biggest bank account. Rather, as the owner of a small business, what you need is to be able to show your staff that you genuinely appreciate them. Here's a look at 10 ways you can do that without breaking the bank.

1. Catch 'em in the act. Encourage your supervisors to let you know when one of your cleaners has been "caught" going above and beyond the call of duty. At your weekly staff meeting, recognize this team member and be sure to mention exactly what the person did. You can even reward your "caught" workers with a small token -- a $10 gift card to Starbucks or a pass to the movies.

2. Rub away their worries. No one works harder than your cleaning staff, so why not reward their physical labor with a 10-minute chair massage. After a particularly taxing week, bring in a professional massage therapist as a surprise treat for your end-of-the-week staff meeting. You might even find a massage student willing to provide their services for free!

3. Show them the money. According to a recent study by human resources managers, the two forms of recognition most appreciated by employees are #1 - money and #2 - time-off. If you can't afford a major pay raise, you can still show your appreciation for a job especially well-done with a one-time cash bonus. The holiday season and/or an employee's birthday are a great time to offer this reward. If you feel the cash you can afford would be too paltry, consider a small gift card to the local mall or favorite eatery.

4. Say thank you. It sounds so simple, but often we forget that genuine words of appreciation are truly valued and valuable. When saying thank you, try to go beyond the perfunctory "good job". Spend a few moments reflecting on just what it is that you appreciate about this particular team member.  

5. Be generous with family days. Family days are ideal for those times when a staff member's child is sick or has a snow day. They allow your employees to take a day off without having to use up precious vacation or sick days.  1 or 2 paid family days a year for long-time workers would be an excellent benefit to offer.
 
6. Teach them well. Yoga teachers, nutritionists, financial palnners -- experts of all kinds will often provide free lectures and workshops as a way to promote their services. With a little planning and some shrewd negotiating, you can probably set up a schedule of enriching (and free!) classes for your staff.

7. Pizza Fridays, Bagel Mondays. It isn't the actual food item that matters, but rather that everyone shares in a meal together -- on your dime.  If you can't afford the $50 weekly tab, you might consider baking brownies or chocolate chip cookies at home every now and again. Or, consider asking a local coffee shop or delicatessen if they would be interested in swapping services once in a while.

8. The team that plays together... Consider purchasing a ping pong table or even just a card table with a bunch of board games for your staff/break room. Scour your local garage sales and Craigslist for good bargains on gently used items.

9. Incentive-ize me. If you're looking for new cleaners, ask your employees for their recommendations. If you hire someone they suggested (and that person stays for at least six months), give the recommenders a bonus day off.

10. Holiday parties aren't just for December. You don't need to wait for Christmas to bring your team together to celebrate. From the 4th of July to Halloween to St. Patty's Day, the year is full of "excuses" to throw a bash. Invite your staff and their family, and share a toast to company unity.

While any of these ideas can help boost morale and loyalty among your staff, it's important to match the perks to your particular team. You should know the needs, interests and culture of your staff better than anyone else. Just remember, it's not how much money you spend that ultimately matters. Rather, your employees will feel appreciated when you find the right way to express just how much you value them.

Using Clean Team Products: Cleaning Cloths

 
cleaning clothsCleaning often involves spraying with a liquid cleaning agent and then wiping away the residue, along with the dirt, grime or grease loosened by the liquid cleaner.  Sounds simple enough, right?  Not really, as there are many opinions about what to use to wipe up that residue.  

The list of possible "wiper uppers" is long:  Sponges (of course, then you have to have something to wipe up the moisture left by the sponges), paper towels, cloth diapers (increasingly difficult to find, however), terry cloth towels, mechanics cloths, rags made from old cut-up shirts and so forth.  

Before making a decision on which wiper to use, you need to establish some performance goals for them.  Here are some goals we established for wipers at The Clean Team Cleaning Service:

1.    They have to be very absorbent so you can wipe a large area before you have to reach for another wiper.  Also, you can't properly clean a mirror to streak-free perfection without a very absorbent wiper.  
2.    They have to be lint free.
3.    They have to have some scrubbing capability.
4.    They have to last a long time.
5.    They have to be reasonably priced.
6.    They have to be easy to carry when cleaning.
7.    They have to save time compared to the other options.
8.    They have to be environmentally friendly.

We experimented with a lot of different wipers.  For quite a while we used cloth diapers, but after a number of washings, they produced too much lint.  We tried used table napkins, but since they were used, they couldn't be washed enough times to justify the cost.  We originally used paper towels, but they were bulky to carry around and we couldn't help but feel guilty about the number of trees it takes to make them.  We did learn that no matter what wiper option we used, it had to be 100% cotton to be absorbent enough for speedy wiping.  

We finally settled on brand new 100% cotton table napkins. They can be washed hundreds of times, are durable, absorbent, and environmentally friendly since they can be reused so many times.  They are also just rough enough to scrub as you wipe a surface clean and dry.  

Microfiber cloths are becoming more popular and some prefer them to cotton wipers.  They are more expensive and our teams didn't like the feel of them as they used them, but they are a viable option.  Time will tell if they ultimately will replace cotton, but from our perspective that likely will be some time into the future-if it ever happens at all.  

How to Fold & Use Cleaning Cloths
Fold the napkins lengthwise once, and then once again, and then fold that rectangle in half.  Stack the cloths as you fold them.  When you have enough for a day's worth of work, put the stack neatly in your cleaning tray or cleaning bucket.  

At each job, remove as many as you'll need to clean the kitchen, for example, and put the still folded napkins into your cleaning apron.  I put the one that I'm using over my shoulder as I clean my way around the room.  

When the cloth becomes too wet to use any longer, I roll it in a ball and toss it either into the doorway where I'll exit, or back into the cleaning tray. Alternately, you can put the dirty cloths into an apron pocket.  At the end of each cleaning job we put the dirty cloths into a plastic bag that we take back to the office at the end of the day for laundering.  

What are your favorite cleaning cloths? Please share your thoughts with me at jeff@thecleanteam.com.

Reader Mailbag

Do you have a comment to share with me or our Reader Mailbagreaders? Please send me an email at jeff@thecleanteam.com. I'd love to hear from you!

Dear Jeff,

You say not to use a white pad on stainless, but it says on the back of your stainless polish that you can use a white pad if needed. I have been doing this with no ill effects. You may want to run a clarification on that point, however.

Warmest regards,
Joe Bedford, Owner
Hausfrau Housecleaning, Knoxville, Tennessee

Clarification from Jeff: Thanks, Joe, for pointing out that typo in Using Clean Team products section. I incorrectly wrote that you should not use a white pad with our Stainless Steel Cleaner, but as you point out--you most certainly can. 
Thanks for reading us this month!  Come visit us on the web at www.thecleanteampro.com.

Sincerely,
 
Pro-Toothbrush
Jeff Campbell
The Clean Team Catalog