Dear Signature Bank Customer,
With the increase in financial crime and fraudulent activity on Visa Debit Cards, Signature Bank is taking steps to ensure your personal information and funds are protected with us, especially while you are out of town or on vacation. One of the many things we do is monitor your account for potentially fraudulent activity and irregular transactions.
When activity on an account is flagged as suspicious or unusual, the card is temporarily blocked by our Fraud Department until we can verify with our customer that the transaction is valid. Once we have verified the transaction, the card is immediately released, and in cases where there has been fraud, the appropriate actions are taken to remedy the situation.
While this fraud monitoring is a great tool to combat financial crimes, it has the potential to cause inconveniences when the transactions are valid. With your help we can make the monitoring process more efficient. If you will be traveling outside of Chicago or abroad, please contact Signature Bank with the dates and cities you plan on visiting so we may notate this and your card will not be flagged or blocked. Additionally, if you are making a large or irregular transaction contact us ahead of the purchase so we can make sure all goes smoothly.
We thank you for your continued support of Signature Bank.
At Signature Bank, our mission is to exceed the expectations of our customers, investors, and employees. It's about building long-term, mutually beneficial relationships and approaching every relationship with enthusiasm, honesty, and integrity. With every interaction you have with our staff, you will experience these values.
We strive to be your kind of bank.