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"They may forget what you said, they may forget what you did, but they will never forget how you made them feel."
~Carl W. Buecher
"There are two ways of spreading light: to be the candle or to be the mirror that reflects it."
~Edith Wharton
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Quick Links
...transforming talent into performance
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Greetings!
'Spring is sprung, the grass is riz.
I wonder where the birdies is.
They say the bird is on the wing.
Ain't that absurd.
I always thought the wing was on the bird!'
(Anonymous)
I hope you are all enjoying the early Spring weather. It was just last week that we ushered in the first day of Spring after having enjoyed record breaking temperatures in the high 20s! It is almost time to get out into the garden...
This is also a great time to review the goals you set at the start of the year to see if you are on track. One of my goals in 2012 is to secure several public-speaking opportunities. In February, I spoke at the HRPA Annual conference in Toronto, on Building Trust with Employees; this week I am facilitating a full day public workshop at the HRPA headquarters on Best Practices for Implementing 360 Degree Feedback Surveys; on April 25, I am speaking at an HRPA Peel Dinner Meeting on Coaching Up the Organization for H.R. Professionals; and on April 26 I am facilitating a round-table discussion on 'Leadership Development' at OMHRA - Ontario Municipal Human Resources Association's spring conference in Niagara Falls. I enjoy public speaking and meeting new people, and will continue to pursue speaking opportunities as a keynote speaker or session facilitator for association and/or company retreats/conferences. Please contact me if you are aware of any opportunities that might be a good fit for my skills, interests and abilities. Thank you!
Now put the 'pedal to the metal' and get into high gear on your goals! Which reminds me, I need to dust off my bike and get cycling - another one of my goals.
Enjoy this issue of talent talk!
Cheers,
Rebecca Heaslip |
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Emotionally Fueled Behavior Affects Working Relationships
You have worked hard to get to be in the position you are in today. Along the way you have created a network of relationships. Whether you realize it or not, these relationships are emotionally fueled. Not only can workplace relationships be created on emotion, they are often enhanced, defined, and destroyed as a result of the way we handle our emotions.
Being seen as unprofessional, unstable, and untrustworthy can lead to a downward spiral in your work relationships and put an end to your hard earned career. To keep your emotions and relationships in check, you and your coworkers must realize there is a place for emotion in the workplace. How you use your emotions and how they are displayed contributes to the way your coworkers view you and what level of respect they hold for you.
Click here to read the entire article... |
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Customer Satisfaction Starts With Respect, Responsiveness, And Reliability
Truth be told, customers enjoy being satisfied. They want to be satisfied so that they can become comfortable with a particular company and know that they will be treated with respect. Customer service, even though the term itself is becoming cliché, is extremely important to not just building customer loyalty and retention, but to improving a company's bottom line.
Customer satisfaction comes in various forms, and can be attributed to a multitude of factors that need to be instituted at the inception of the business itself. Ensuring that a customer's expectations are being met will portray to customers - and potential referrals - that a particular company is doing a better job than the comp
Click here to read the entire article... |
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EXCEPTIONAL LEADERS...
Are Socially Aware
Exceptional Leaders listen intently and pick up empathetically on the un-spoken and intuitive clues from others. They grasp the other person's perspective and emotions. This allows for more effective communications and connections with others.
Sometimes we don't pick up cues, such as when to end a conversation. The other person can be giving all kinds of non-verbal cues that they want to complete the conversation and yet we keep on talking. We either misjudge or are unaware of the other person's internal state.
Click here to read more... |
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