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talent talk...

      Insights and trends in leadership, talent management and coaching.

January 2012

Leadership Insight Newsletter

In This Issue
Recognizing The Global Demand For Professionals
Exceptional Leaders...Declare the Future
Are Your Customers Really Satisfied?
Successful Business Tips

 

 

 

"We are what we repeatedly do. Excellence, then, is not an act, but a habit"
 
~Aristotle

 

"There is one quality that one must possess to win, and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it."

~ Napoleon Hill

 

"A creative man is motivated by the desire to achieve, not by the desire to beat others."

~ Ayn Rand

 

 

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Greetings!

 

The annual HRPA conference and trade show, held at the Metro Toronto Convention Centre is fast approaching - click here to register for the conference Feb 1-3. This year, I have been asked to present and will be speaking on Feb. 1 on 'TRUST'... the foundation for all effective relationships. The session called 'What's TRUST got to do with it?' will examine the link between employee engagement and trust; how the level of trust has declined in workplaces and in society in general, over the past few years; and ways to restore and maintain a high level of trust, one relationship at a time.

In our popular two day coaching skills program, called the Confident Coach, managers acquire the skills, knowledge and attitude to build high-trust relationships, one of 3 core skills in the program (now available as a train-the-trainer). Learn more about this and other Leadership Insight programs and services by visiting our booth # 136 at the conference trade show. Please email us if you would like a complimentary pass to the HRPA tradeshow, the largest Human Resources conference in Canada. 

We look forward to speaking with you soon to learn more about your personal/professional goals and organizational initiatives for 2012. Let's make this the best year ever!

Enjoy this issue of talent talk.

Cheers,

Rebecca

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Recognizing The Global Demand For Professionals

Recognizing the global demand for professionals puts you ahead of other businesses. By getting top talent on board before the competitors, your business propels forward. While other executives are still searching for professionals, you already have the best ones on board. In the next year, there are several staffing areas you should consider.

Return On Investment - Project management professionals with IT skills are essential for your organization to succeed. Modern technologies move fast and you have to keep up with the pace. Properly planning projects and overseeing their implementation are crucial to keep your company profitable and progressive. Look for a project manager with leadership abilities, a positive attitude and excellent people skills. 

Click here to read the entire article...

 
                                       
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Exceptional Leaders...
            Declare The FutureRe-engage

Our Founding Fathers 'declared' our independence. Exceptional Leaders know that to create a desired future, they must declare it. This creates the space, energy and enthusiasm for them and for others to make it a reality.

Bill Gates's declaration was "a computer on every desk running Microsoft software." This is now realized, and Microsoft is struggling to find the next declaration that will propel them into the future.

Google's mission "is to organize the world's information and make it universally accessible and useful." This declaration certainly seems to be working for them. 

 Click here to read the entire article...   

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Are Your Customers Really Satisfied?  

By definition, a satisfied customer is a consumer that has had a desire or need successfully fulfilled. Surveys in and of themselves really do not determine how well your customer satisfaction is. The prevailing problem of surveys is that, in reality, how many customers actually fill out the survey? In addition, many consumers who are given surveys to complete are not necessarily completing them at exactly the time the survey sheet was given to them. How do you know if they are giving the correct emotion that they felt at the exact time that the transaction transpired? In reality, a customer is really not reacting to the business itself when they fill out a survey. They are reacting to the person or entity within the business that helped them.

Click here to read more... 

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Successful Business TipsRe-engage

1. Establish your long-term vision. Take a good look at your company and its core competencies and create a written picture of your future.

2. Communicate your vision. Let everybody know what your vision is and ask them what it means to them. This will help you to get buy in and help others know where you are going in the long term so they can see where they fit in. 

Click here to read the entire article...