In following the media coverage of the current federal election, it occurred to me that managers could learn from political leaders, what to do, or more to the point, what not to do, in building effective relationships.

Managers who act in a consistent, sincere and authentic manner gain the respect and trust of their teams. How do you go about achieving that? Some people trust others readily and are swayed by enthusiastic, charismatic styles while others trust only when presented with facts and evidence. You may be perceived as more credible and trustworthy if you have a solid track record, since past performance is often a good predictor of future performance.

To be viewed as trustworthy you need to do the following:

·    Don't make promises you cannot keep. People have long memories and they will lose initiative.

·    Don't openly criticize others. Not only does it show a lack of respect, it may be interpreted as an attempt to deflect attention from your own shortcomings.

·    When you make a mistake, acknowledge it. People will admire you for your humility.

·    Adopt a 'servant leadership' mindset and behaviours. Do everything in your power to help your staff succeed.

·    Don't divulge confidences or engage in idle gossip. It's just bad business.

Contrary to what the electoral ads might suggest - that the individual that speaks the loudest often succeeds - I believe a trusted and respected 'servant leader' will have more success over the long term, inspiring loyalty and commitment. It takes time to build trust but slow and steady wins the race.

Are you enthusiastic about finding new ways to engage your staff? Don't miss out on our Confident Coach workshop, coaching skills for managers, May 11-12 in Toronto. Click here for more information"

Enjoy this issue of talent talk.

Cheers, Rebecca