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talent talk...

      Insights and trends in leadership, talent management and coaching.

November 2010
Leadership Insight Newsletter
In This Issue
How to Accurately Measure Talent
Hiring A Team of High Achievers Is No Easy Feat
Customer Service

"Imagination has brought mankind through the dark ages to its present state of civilization. Imagination led Columbus to discover America. Imagination led Franklin to discover electricity."

~ L. Frank Baum

 

"Success is the maximum utilization of the ability that you have."

~ Zig Ziglar

 

"If you have made mistakes, there is always another chance for you. You may have a fresh start any moment you choose, for this thing we call "failure" is not the falling down, but the staying down."

~ Mary Pickford

 

"The main ingredient of stardom is the rest of the team."

~ John Wooden



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Greetings!

 

The Canadian Society for Training and Development conference and trade show, held in Toronto last week, was well attended...another indication that organizations are loosening their purse strings to support employee development. The closing keynote speaker highlighted the resiliency of the Canadian economy through the recession, and projected conservative economic growth for 2011 and beyond.

The mood among delegates was positive. Regardless of the state of the economy, employees have a consistent desire to learn, grow and contribute while organizations desire to grow their bottom line. These motivations are complimentary and when aligned, create amazing synergistic results for all.

Is your organization setting sufficient budgets for employee/manager development for 2011? We can help! We're offering 4 organizations the opportunity to pilot our 2 day coaching skills program, the Confident Coach™, for up to 20 managers, at a significantly reduced rate. The offer is on a first-come first-served basis and is valid until January 10 for workshops scheduled by May 1.

 

Enjoy this issue of talent talk!

 

Cheers,

Rebecca

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How to Accurately Measure Talent
 

In order to inform and support the success of both your selection and retention processes, you must accurately measure the talent of every candidate and employee in your organization. By accurately measuring talent, you are able to ensure that you successfully match the best talent to the job you hire them for. This way, company managers will be able to know the key factors which will enable them to successfully motivate, manage and develop the talents of each individual.

Moreover, accurate talent measurement also ensures that jobs are performed at superior levels. This is because teams are able to work much more effectively and profitably. Talent measurement will also enable each individual to understand their strengths and challenges, and therefore learn how to best adapt to the work environment.

Accurately measuring talent also ensures that talent is properly identified, developed, and allowed an opportunity to succeed on an ongoing basis.

In order to accurately measure talent, you need to conduct interviews which will truly reveal what you want to know about the particular candidate. For this you will first need to conduct tandem interviewing, as well as include arranged reference calls. Keeping in mind the saying that "the best predictor of future behavior is past behavior", be sure to also ask questions based on the past behavior of the candidate during the interview itself.

During selection, you need to have clarity on the job benchmark and what the position essentially requires. This will enable you to have a comprehensive picture of how the performance of the individual will compare to the job requirements. Such information will enable the recruiter to ensure that there is minimal bias during the selection process; that there is consensus within the company as to what the performance of the candidate will be measured against as they do their job, as well as ensuring that all expectations on the candidate are measured and they are not expected to be superman or superwoman.

In order to ensure that the individual will be able to meet all the benchmarks of the job, you need to measure the following 3 facets of talent:

- Behavior or the behavioral traits of the individual - This involves evaluating how the candidate does their job. In order to evaluate this, you need to factor in various aspects of their job requirements such as whether the job entails data analysis, frequent interaction with other people, as well as the levels of competitiveness that go with that particular position.  

- The individual's attributes or core skills - You need to understand what capacities the candidate will bring to the job. In order to find a perfect match, you will need to take into account whether the position requires a capacity for results orientation or accountability for others. 

- Motivators and rewards - For this you will need to understand what motivates the candidate, and why they do the job. You therefore need to know beforehand whether the job rewards a passion for ROI or whether it rewards a passion for knowledge. 

We have the tools necessary to accurately measure all of these areas for each candidate, employee, and the requirements of these for the job itself.

Written by our associate writer Gary Sorrell - copyright protected worldwide. All rights reserved.

 If you have any questions about this article, or about how we can help you with your current business needs, contact us at 905-257-7227 or E-mail: info@leadership-insight.com

 

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Hiring A Team of High Achievers Is No Easy FeatRe-engage

Companies are constantly vying for "top talent," those candidates who possess the ability and skills needed to make them more productive and more profitable.  What companies often fail to consider, though, is that talent is just half of the equation.

Yes, that's right-talent is not enough.  In fact, according to author and leadership guru John Maxwell, talent is never enough.  (That, incidentally, is the title of his book on the subject.)

The other half of the equation is the person's desire, or whether or not they have the drive to be a high achiever.  If they don't have that desire or that drive, talent is only going to take them-and the company-so far.  They're not going to reach their full potential as an employee.

As a result, striving to hire "top talent" is a bit of a misnomer.  At the very least, there should be a disclaimer attached to that statement.  Rather, companies should search for "high-achieving top talent," since those are the types of employees who are more likely to reach their potential and push the company to new heights of achievement.

So . . . how do you find these employees?  It's often difficult to discern the talented candidates from the talented, high-achieving ones.  As a result, it's even more difficult to assemble an entire team of high achieving employees.

The answer lies, at least in part, in their lives outside of work. High achievers are intrinsically motivated, which means their desire for accomplishment comes from within, not because of external motivators like raises and promotions. They want to achieve and be the best they can be simply because they enjoy doing so, and that kind of desire is reflected in all areas of their life . . . and not just at work.

So keep this in mind when you're looking for the best of the best. It could mean the difference between hiring talented employees who fail to reach their full potential and hiring those who exceed all expectations.

If you have any questions about this article, or about how we can help you with your current hiring needs, contact us.

~ Copyright protected, all rights reserved worldwide. ©Gary Sorrell 2010

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Customer ServiceFall
 

An article in the Harvard Business Review July-August 2010 issue tells us why we should stop trying to delight our customers. In a study of more than 75,000 people, the Customer Contact Council found that loyalty is not built by delighting customers. Rather, loyalty is created by reducing the work customers must do to get their problem solved. 

So, if a company can act deliberately to make it easy to solve their customers' problems, they will improve customer service, reduce customer service costs and decrease customer churn.  Why don't you make this a topic of your next staff meeting and get ideas from the front line receivers of complaints as to how to smooth the process for your customers?