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Insights and trends in leadership, talent management and coaching.

July 2009
Leadership Insight Newsletter
In This Issue
The 12 Qualities of True Business Professionals
Addressing 'disengaged' Employees
Roadblocks to Success

"Time is free, but it's priceless. You can't own it, but you can use it. You can't keep it, but you can spend it. Once you've lost it you can never get it back."
 ~ Harvey Mackey

"Success consists of going from failure to failure without loss of enthusiasm."
~ Winston Churchill



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Career Encores and Golf!
 
The Canadian Open starts this week - top golfers from around the world have descended on the Glen Abbey Golf Club in Oakville impressing the community with their natural talents, and demonstrating that through sheer determination one can overcome frustrations and limitations and succeed, even when the golf gods seem to be against us!
 
After the play finishes each day, guests will be treated to nightly concerts featuring Bachman & Cummings, Oakville native Tom Cochrane, and actor Kevin Costner in a band called Modern West. What do these entertainers have in common? They are middle-aged baby boomers and legends in their time. Their talents are timeless and transcend different genres and they continue to re-invent themselves to 'stay in the game'.
 
In the corporate world, many baby boomers are taking stock of their talents, passions and interests, and crafting new careers as they prepare for retirement. They know the recession won't last forever and they are planning for the transition. There's no time like the present to take stock of your unfulfilled dreams and goals and craft a new life while reflecting on the legacy you'll leave behind for the next generation. How do you want to be remembered by your colleagues and your staff? Are you taking steps to plan your exit and second life?
 
Enjoy this issue of talent talk.
Rebecca
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The 12 Qualities of True Business Professionals

Professionalism is a word embraced by many, but in all honesty demonstrated by far fewer individuals. Its Latin's origins come from the word profess which Fallmeans, "to avow before." So the question is who are these individuals that believe themselves to be true professionals avowing before? Possibly the answer may be found within the word professional.

1. P = Positively proactive. Professionals demonstrate behaviors that are positive, proactive instead of negative, and reactive.

2. R = Respect. Through this ethic and value of respect, professionals are known and trusted within and without their respective organizations.

3. O = Opportunities to help others. Those who avow before understand they have a responsibility to help others whether it is to grow self-leadership skills or provide some expert advice.

4. F = Follow-up. No one likes to wait for un-returned phone calls or emails. Professionals make it a habit to follow-up on everything and accept responsibility when they fail to engage in that behavior.

5. E = Empathy. Professionals know how to be empathetic. This characteristic is a one of the signs of high emotional intelligence and a predictor for leadership success.

6. S = Self-confident. When individuals are self confident, they do not have to put others down at their own expense. These individuals have a high sense of balanced self-esteem and role awareness.

7. S = Sustainable. Professionals are truly sustainable in that they can continue forward when times become difficult. Their ethics and beliefs keep them focused.

8. I = Integrity. Integrity is putting your values into action; doing the right thing when no one else is looking without personal gain or benefit; and accepting a potential personal cost.

9. O = Optimize all interactions. This is critical because professionals do not negate the value of people. They look to see how one interaction can benefit someone else even before himself or herself.

10. N = Nimble. Being flexible and open to change allows these individuals to be quick on their feet and nimble to the opportunities that they encounter on a daily basis.

11. A = Awareness. Having a high level of awareness of themselves, the marketplace, the community and even the world helps these individuals continually stay on top of things.

12. L = Leadership. Last, but not least, professionals demonstrate exceptional leadership skills and even more importantly self-leadership skill. For if you cannot lead yourself, you cannot lead others.

Leadership Coaching Tip: Take a few moments to revisit this list and determine if there are any areas to be further developed. Remember the origins of the word professional - to avow before and are your actions in alignment with your beliefs?

Adapted with permission. Author: Leanne Hoagland-Smith, Advanced Systems

Addressing 'Disengaged' Employees

In spite of current economic conditions, there are still employees in the workforce these days that are not "actively Fallengaged" at their company. In other words, they don't display passion or enthusiasm about their job, and as a result, their production (as well as their overall contribution to the company) suffers. At times like these, the last thing that companies need is lost productivity.

While some companies may have already laid-off many of their under-performing or "disengaged" employees, some might remain. This could be for a number of different reasons, and perhaps a combination thereof. Some of these reasons are listed below:

·       The employee was highly productive in the past.

·       The employee was responsible for the creation of a product and/or service that brought the company considerable revenue.

·       The employee has been with the company for a long time.

·       The employee is on a team integral to the creation of future revenue.

Regardless of the reason or reasons that the person is still with the company, their engagement (i.e., production) is important.

As a result, the fact that they are disengaged is a reason for concern and should be addressed as soon as possible. After all, if the company is depending upon this individual for future success, they should be re-engaged in an expedient fashion.

The following are suggestions for doing just that, and they all involve sitting down with the employee and speaking with them on a one-on-one basis:

1.     Inquire - Ask them if there's something they need in order to do their job better, whether more efficiently or more effectively. Give them the benefit of the doubt; if they do indicate there's something they need, offer to provide it.

2.     Advise - Suggest additional training to the employee, especially in those areas in which they appear to be lagging or those that would benefit the company the most.

3.     Challenge - Spell out, in no uncertain terms, that the employee is being counted upon, especially in these daunting times, to help the company not only survive, but also thrive.

The ultimate goal, of course, is to help the employee reach their previous high levels of performance and productivity. That's why communication is so vital to the entire process. Miscommunication is at the heart of many, if not most, problems in the workplace. Ensuring that no miscommunication exists is the first step toward "re-engaging" the employee.

The next step is the setting of clear expectations for the person. They must know what is expected of them, and they must express their understanding of these expectations to you. By taking the steps above, you're both communicating with the employee and setting clear expectations for their future performance, increasing the chances that you'll be able to re-engage them and enhance their contributions to the company.

If you have any questions about this article, or about how we can help you with your current performance, leadership, strategic, or hiring needs, send an email to info@leadership-insight.com.

Copyright protected, Sorrell Associates, LLC all rights reserved worldwide. ©Gary Sorrell - NewsletterVille.com

 
Roadblocks to Success
 

Here are some career mind-barriers found especially among new entrants to the Fallworkforce, from News From Kaplan, a fact sheet published by Simon & Schuster.

·      Waiting to be discovered. Instead of making contacts, such people think they will be magically rewarded with fame and riches. 

·      Impostor belief. Some people feel they're not really qualified to do the kind of work their employers want them to do. They're afraid of being exposed as incompetent

·      I shouldn't get paid for what I do: It's easy for me. This belief usually crops up among people who are talented and love their work. 

·      Fear of failure. New workforce entrants often fear they won't be hired or will end up penniless. 

·      Fear of success. Some people are afraid of doing well because they can't imagine being recognized as an expert in their fields. They may even think that fame and fortune will hurt them in some way. They may think that family and friends will like them better if they stay "small."

© Copyright 2009 (ASTD)