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talent talk...

Insights and trends in leadership, talent management and coaching.

Jan 2008
In This Issue
Achieving Better Execution
Procrastination
People Chanages: Problems or Positive Potential?

Change does not necessarily assure progress, but progress implacably requires change. Education is essential to change, for education creates both new wants and the ability to satisfy them.
- Henry Steele Commager
 
Treat a man as he is, he will remain so. Treat a man the way he can be and ought to be, and he will become as he can be and should be.
- Goethe

 


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Leadership Insight Inc.

 

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Happy New Year!

 

I trust that your holidays were filled with fun times connecting with family and friends and that you enjoyed a well-deserved break from work.

 

The New Year signals a time for reflection and renewed purpose and direction. I urge you to pause and reflect on your successes in 2007 and to congratulate yourself on your accomplishments. Remember to thank your team for their hard work and contributions to your success and your organization's goals.

 

We look forward to seeing you at the 2008 Innovate HRPAO Trade Show and Conference, Jan 30-Feb 1, Metro Toronto Convention Centre. You can find us at Booth # 440  - entrance to the Exhibit area is FREE!

 

Best wishes for 2008! Let's keep the spirit of the season alive all year long.

 

Rebecca Heaslip

President

Leadership Insight Inc.

 

Achieving Better Execution
 

Executives in businesses of all sizes have experienced disappointment and frustration when trying to drive changes to achieve maximum business results. Many executives know and acknowledge that their biggest challenge is executing their plans.

Achieving Better Execution (ABE) is an ongoing series of principles that, when applied, lead to better results. I Leadership Insight Logodiscovered these principles over 20 years as a leader of, participant in, and witness to change initiatives in companies ranging from start-ups to $20 billion in annual sales, in many industries, private and public, and profit and nonprofit. Implementing each principle will have a positive impact on your bottom line. Collectively, they produce dramatic results.

Principle V - State your goals the SMART WAY

The first step in successfully executing a goal is to state it properly. You know your goal is well stated when anyone who reads it knows exactly what you are trying to accomplish and in what time frame.

The better a person states the goal, the easier it is to create the action plan. An acronym commonly used for stating a goal properly is SMART (Specific, Measurable, Attainable, Realistically high, and Time-based).

While these criteria seem simple, they are actually not easily achieved. If they were, everyone would be reaching a lot more of their goals. Very briefly, let us discuss what each of these criteria really means:

  • Specific- You say exactly what it is you want to do. Hazy goals are doomed to failure. For example, "We are going to establish a new training program for our supervisors by 10/1/XX." You are not defining what you want to train them to do.
  • Measurable - The goal must be stated in a way that allows you to definitely know whether it has been achieved. In addition, you should be able to see whether the trend is negative so that you can modify your detailed action steps accordingly. For example, "We are going to increase the frequency of meetings with our hourly staff."How often would you consider acceptable and what do you want to communicate about?
  • Attainable and Realistically High- Goals must be lofty enough so we do not trip over them. If the goal is too low it will not stimulate anyone to put forth extra effort. On the other hand, if the goal is unrealistic no one will take it seriously.
  • Time-Based- When do you want this goal completed by? Be honest, are there goals you have talked about for years that are still on your to-do list? It is probably because you have not committed to a deadline.

Once you have stated your goal in a manner that meets all of the SMART criteria, you then need to consider whether they achieve WAY (Written, Aligned, and Yours): It is not unusual to meet people who have goals they have not communicated to anyone. Even worse, they may not be written down anywhere. In personal and organizational circumstances, it is always best to write your goals down for the following reasons:

  • Helps clarify your thinking
  • Keeps your goal from unconsciously being altered
  • Helps strengthen commitment
  • Simplifies the communication process
  • Provides a framework for measurement
  • Allows you to compare them to other goals

A common reason goals do not get achieved or take longer than expected is improper alignment. Goals may not be aligned for reasons that include:

·         Creation by separate people or departments

·         Failure to consolidate goals in one place to review congruence

·         In our desire to be optimistic, we are unrealistic

·         Incomplete or nonexistent action plans that underestimate what it will take to achieve our goal

·         Failure to prioritize goals, thus giving them all equal priority

Lastly, if a goal is yours, it is much more likely that you will be internally motivated to achieve it. It is hard to get excited about somebody else's goals. This is primarily due to the fact that most people act based on their own self interest.

If you have goals that are not communicated succinctly to everyone who is responsible for accomplishing a part of the plan, what is the likelihood they are going to do it? People like to have purpose and know where they are going. We use goals to focus individuals and organizations in the same direction. When we achieve goals, it increases energy, which has a positive impact on results, thus further increasing energy, increasing focus on goals, increasing results, increasing energy, and so on. It is that simple!

If you want to achieve more goals, make sure that you state them in a SMART WAY!

Reference and excerpts taken with permission from Leadership published by Resource Associates Corporation, Mohnton, PA By Howard Shore, Principal of Activate Group, Inc. All rights reserved worldwide.

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People Changes: Problems or Positive Potential? 
 

Businesses grow based on the energy, ideas, creativity and dedication of their people.  Finding and retaining the best possible fit of people to jobs is among the top priorities of every business leader.  However, changes happen.  People changes, that is.  Now they happen more frequently than ever, driven by a multitude of reasons in our volatile Leadership Insight Logoworkplace, including:

·      People are moving from one job to another within the company for career advancement

·      People are leaving companies for better opportunities elsewhere

·      People are being fired or downsized

·      People are relocating to another province or country

·      People are becoming disgruntled and quitting

·      People are retiring from the workplace

People changes are further accelerated by the workforce's growing acceptance of multiple job changes as "normal and desirable." But for whatever reason people leave their jobs, they leave holes in the organization that must be dealt with effectively.

People changes can be approached as problems.  When they are perceived as problems, businesses seek to "plug the holes"in an urgent, cursory manner. An under-qualified or over-qualified person (who may or may not be successful) will be quickly recruited to step in to avoid losing momentum.

Or, businesses may permanently reallocate tasks and duties to the missing person's coworkers who are already overloaded with their own work. A habit of handling people changes in these manners risks making everyone's job either unsatisfying or humanly unachievable, and can lead to increased levels of people changes.

Many successful companies have developed the discipline of working through people changes with positive potential in focus.  They see change as part of a continually recurring opportunity to rethink, redefine, reposition, and reinforce jobs that are left open.  When people changes inevitably occur, the process they follow to move forward quickly and successfully can be guided by questions such as:   

1.     Who are the stakeholders in our company whose successes are affected by this change?

2.     Including their input as a group, what do they consider the top 5 reasons the job (left open) exists?

3.     Do any of our other jobs overlap with those top 5 reasons?  If so, how?

4.     What are three "measurable accountabilities"that the job is responsible to achieve for continued business success?

5.     Given today's realities, how can this job be redefined and/or repositioned to achieve its accountabilities more effectively and efficiently?

6.     What are the specific action steps the stakeholders must take - and by when - as a result of their conclusions?

We can all count on people continuing to change jobs throughout their careers in today's workplace. It's whether businesses handle people changes as problems or positive potential that will determine their success. Which is the best choice for your business?

Copyright protected worldwide. Gayla Doucet - People Powered Solutions LLC

 

Procrastination
 

I would like to say I never procrastinate, but that's not true. Is there a cure?

Sometimes people think procrastination is a time management problem; truth is you cannot manage time. You have 24 hours each day. To make the most of your days, and eliminate the stress of procrastination, think about managing your choices. Managing choices is a Character Management issue. Character comes from saying what you will do (honesty) and doing what you say (integrity).   This is true whether it is something you say to others or a goal or commitment you "say" to yourself.Leadership Insight Logo

Are you a person who keeps promises? Many people are better about keeping promises to others than to themselves; either way this leads to procrastination. If you are procrastinating you are probably mistaking "might do" and "maybe" for commitment. A commitment problem underlies your procrastination. Each commitment you make with others and each goal or scheduled activity you make with yourself is a promise. 

Stop saying to yourself, "later, tomorrow, next week, after tax season, next quarter, (insert your procrastination term here!)." Start saying "I commit to doing the things I say I will do when I say I will do them."  The best time to start is RIGHT NOW! 

Mark Sturgell, CBC, Performance Development Network - All rights reserved worldwide