The Corporate Jester Muse
Truth for the Blind Spots
The Secret Life of the Corporate Jester
In This Issue
Your Jestership Stories
Past Newsletter Highlights
Wise Crowds Contain Jesters
Bringing Jestership to Your Organization
Secret Travel Websites
The Jester's Bookshelf
Jestership at Hewlett Packard
Lateral Thinking Part III
Quick Links
 
 Putting the pieces together
Putting the Pieces Together
 
This month we would like to start showcasing your comments, ideas and stories. 
 
Have you recently stepped further into the role of a Jester?  Do you have a challenge you conquered?  Drop us an email and share!
 
This month's comment comes from Mike who has a role in management at a Fortune 500 company (he asked us not to share the specifics):
 
"I love the idea of Jestership! 
 
I have always been someone who was not afraid of voicing a dissenting opinion but always assumed that choice was attached to a price I had to pay. 
 
I have actually seen people roll their eyes when I start to speak in meetings - and I've heard myself referred to as the "company devil's advocate". 
 
I now realize I haven't been spending enough time developing my jester "storytelling skills" - my contribution of pointing out blind spots was being diminished by the way in which I was choosing to share my thoughts. 
 
I have started to put much more thought and care into the way in which I am "illuminating blind spots for others" - wow , what a difference!
 
This week was a milestone in that I received an invite to a planning meeting that I had never been asked to attend before.  The person who invited me said she had seen a change in the way I have been interacting with others in the last two months and now welcomed my "unique perspectives".
 
I was shocked at the difference a little attention to the way in which I stepped into the Jester role has made to my own branding within my organization." 
 
Past Newsletter Highlights 

As our membership continues to grow by leaps and bounds, we will highlight various articles and links from past newsletters our newest members may have missed. Start clicking to catch yourself up!

Did you miss the classic lateral thinking puzzle? If so, click here to take it!

JetBlue gave us some wonderful keynote feedback.  In fact, they summarized their measurement data in a PowerPoint.  Click here to download it.

Want to hear Dave discussing Jestership? Click here to listen to his VoiceAmerica Business Radio interview for a enjoyable introduction to Jestership.

Did you miss the "Giraffe in the Refrigerator" Quiz?  Click here to take it!

For a free subscription to Deliver Magazine click here

For a free subsciption to Chief Learning Officer  Magazine click here.
 
Greetings!

Welcome to the August issue of The Muse!  This newsletter is intended to keep you connected to Corporate Jester as part of our commitment to help individuals and organizations create maximum results leveraging the concepts and philosophy from the book The Secret Life of the Corporate Jester:  A Fresh Perspective on Organizational Leadership, Culture and Behavior.  
 
This month we finish our three part discussion about lateral thinking, chat about our new favorite book, share a couple cool travel websites and bring our newer members up to date with some past highlights. 
 
Our newsletter also has a whole new look!  What do you think?!
Wise Crowds Contain Jesters
 
We love to share good books when we run across them.  Making its way around the Corporate Jester office (in print and audio form) is The Wisdom of Crowds.  In it, New Yorker business columnist James Surowiecki argues that "under the right circumstances, groups are remarkably intelligent, and are often smarter than the smartest people in them."  As some of us read the book we were delighted to see how much the concept of Jestership fit into the human dynamics Surowiecki addresses. 
 
To support his proposition, Surowiecki explores issues organizations face daily:  cognition (trying to identify a correct answer), coordination (synchronizing individual activities with others) and cooperation (acting together despite self-interest).
 
What is fascinating to us is the point Surowiecki continually makes about the critical need for "diversity of opinion" in groups for them to be "wise".  This diversity of thinking is much harder to foster than one might suspect.  Instead, many groups find themselves in a "groupthink" mentality where its members share an illusion of invulnerability, a willingness to rationalize away counter arguments to the status quo, and a conviction that dissent is not useful. 
 
In corporate organizations this kind of mentality is common and often leads to inefficiency, stagnation and slow reaction to changing market conditions. 
 
The fact that groupthink is common isn't surprising as it can be caused by human social behaviors such as conformity (peer pressure to adopt the majority view) and social proof (the tendency for people to assume that if lots of people think a particular way, there must be a good reason for them to do so).
 
Surowiecki points out, to have wise groups, the groups must contain individuals that are willing to participate in the imitation of group norms to the extent that they are helpful but know when it is appropriate to stop doing so and point out that what is being imitated is no longer leading to desired outcomes.  We might call these critical individuals Jesters!
 
We love "The Wisdom of Crowds" not only for its merits as a good read, but for its obvious ties to our passion - the postive impact of Jestership in organizations.  The entire book is proof of the critical nature jesters play.  If organizations want to be wise, they ought to be conscious of how jesters are being developed and cared for in their ranks.
 
Click here if you are interested in hearing more about, or buying a copy of, The Wisdom of Crowds.
Events and Conferences at Your Organization
Everyone here at Corporate Jester loves to share perspectives on Jestership, Blind Spots, and enhancing culture and leadership and would enjoy doing so with your organization.
 
We have developed a keynote address designed to introduce people to the concepts behind the book "The Secret Life of the Corporate Jester". This engaging keynote is designed to be fun, interactive and customized to link seamlessly with any initiatives or themes being addressed at your meeting.
 
We would appreciate an introduction to those who coordinate events or conferences within your organization. 
Please drop us a
email with your suggestion of who we should contact.  We promise not to spam them - in fact, we might even send them a complimentary copy of the book!
Secret Travel Websites
 
We travel a lot here at Corporate Jester sharing our concept all over the world and suspect that you do a little traveling yourself! 
 
We have run across a couple more websites (in addition to others we love like seatguru.com) that just might make your traveling easier - and less costly!
 
Yapta.com is designed to let you take advantage of a little used Airline regulation covering "guaranteed fare rules".  If the price drops on the exact class of fare you purchased, the airline theoretically owes you a refund (or a voucher) for the difference in fare.  Yapta makes it easy to tag your flights and alerts you if you meet the criteria for a refund.
 
Farecompare.com allows you to make better use of "Y-up" fare airlines use.  These are tickets coded for coach but get you seated in business or first class.  The tickets are pricey but are much less than a full fare first class ticket and can even be comparable in price to coach tickets if you are buying at the last minute.  The site's interface is a little confusing but it is worth a try.  Look for the "discount first class" click in the middle of the site's home page.
The Jester's Bookshelf
 
Do you like to read as much as we do?  If so, take a quick look at the Jester's Bookshelf to see what books we are currently recommending. 
 
Our Bookshelf provides direct title specific links to Amazon.com if you are looking for additional information or wish to purchase any of the books.  Enjoy browsing!
Jestership At HP
 
HP logoThis month Corporate Jester had a wonderful time with some folks from Hewlett Packard.  About 150 people, representing a number of countries and roles within HP, joined Dave Riveness, CEO of Corporate Jester, on a conference call to talk about Jestership. 
 
Dave presented for about 20 minutes then took individual caller questions and comments.  Lots of thoughtful conversation and insight took place as people grappled with the application of Jestership in a corporate community. 
 
Thanks for showing us such a good time, HP!
 
 
Lateral Thinking Part III
 
As we mentioned in past newsletters, lateral thinking is a term coined by Edward de Bono. It first appeared in the title of his book The Use of Lateral Thinking, and is defined as methods of thinking concerned with changing concepts and perception. Lateral thinking focuses on reasoning that is not immediately obvious and about ideas that may not be obtainable by using traditional step-by-step logic. In other words, lateral thinking is a wonderful tool for Jesters to tease out and address blind spots!

De Bono believes that the ability to think laterally is a skill that can be developed through repeated use. We agree and think the better developed a Jester's lateral thinking skill is, the more blind spots they can uncover and illuminate.

This month we will finish our three part conversation by focusing on developing your own lateral thinking skills.

Firstly, we believe part of skill development is philosophical and based in commitment.  A person has to decide they will spend time and energy learning about and applying any new skill.  Also realize that developing your lateral thinking ability  is like muscle development - you actually have to exercise it every day to have any effect.   We suggest you can set aside time each day to practice techniques designed to develop lateral thinking.   

Following is a basic technique in which you use random words to generate new perspectives. By forcing yourself to use random words as prompts you are forcing yourself to view issues from a different perspective than you might otherwise.
 
Directions:  Think of a current issue or problem you want to try to apply lateral thinking to.  Next, you are going to generate a random word.  This can be done using a copy of The Secret Life of the Corporate Jester - you do have a copy near you don't you?!
 
Actually, any book will be fine. 
 
Blindly stick your finger into the book at a random page and select the word you are closest to pointing to.  This will be your random word. 
 
Now write down all the characteristics of the word you can come up with: the definition, any connotations, any underlying principles, etc. 
 
After you have done this, use what you have written to come up with a bridging idea that links something about your word to your initial issue or problem. 
 
As this point, frankly, some committment may be needed to keep yourself from thinking the technique is goofy and won't work.  Keep with it! 
 
Try to apply the actual characteristics of your random word to your issue without changing them to ones which you might find easier to apply. 
 
For example, once you have chosen a random word, you could:
  1. Ask yourself:   How does the random word "behave"?  Why does it behave like that? What are its characteristics?  How does it occur in the real world?  
  2. Think about the common "benefits and the disadvantages" associated with the word.  How does the selected word "achieve" the benefits and how can you apply that information against the issue you are working on?

Let your mind play with connections until it lands on something meaningful, interesting or helpful.  Once you have discovered something, take a moment to realize it would have been unlikely for you to have come up with that particular thought without using lateral thinking.

Quick example:

Using the randomly generated word galaxy in the context of trying to figure out a new kitchen product.

A bridging idea might be to consider what would happen if a kitchen was in space?  As a result you might think about everything floating around because of the lack of gravity.

The bridge thinking could lead to the thought that one would need magnetized pots and pans to stop them from floating off the oven into space.

This realization could then be applied to the original issue.  How about a new design for pots and pans with strong magnets built into the bottoms?  This product enhancement might have interesting positive implications on storage, safety, etc.   

As you can see, the process is free form.  One can't really know where it might lead, a hallmark of true lateral thinking!  You have to go along for the ride and see where it takes you.
 
Our suggestion is to try it for a couple weeks.  In fact, applying the above technique at least twice is this month's 90-Second Jester Challenge.  Good luck!
 
For more on lateral thinking, we suggest you do some reading.  Some recommended texts can be found in the Jester's Bookshelf
 
Thanks for being a part of Corporate Jester.  We
look forward to your comments as well as your continued involvement!
 
Sincerely,
 

The Newsletter Team
Corporate Jester
 
phone: 408-454-6650, toll free: 866-896-8948