Suzanne Robinson...
Accounts Receivable Expert and Team Trainer, Mediator for over 25 years.
 
Money Doctors LLC Newsletter
 Developing your Instincts
 
5 Easy Steps on How to get Along with Difficult People.
 
Cranberry Relish Recipe
 
Quote for the Month
May 2007
In This Issue
5 Easy Steps to Learn How to Get Along with Difficult People
 The Effectiveness of Role Playing 
I recently spoketo a group of dental professionals in Northern Arizona on Accounts Receivable Recovery for the dental practice.  The feedback was very positive and educational.
There were requests for future speaking engagments regarding role playing on how to deal with difficult people. Though I lightly touched on this, time did not permit any lengthy discussion. Enjoy my article on How to Get Along With Difficult People.  
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Greetings!
 
Developing your instincts to better who you are and increase communication in all your relationships will take you to the next level. Challenge yourself to raise the bar. When we break a sweat during self improvement tasks, it creates a lasting change. The article "Killer Instincts" was first published in 2005 & again 2007, on the soko.com. I know we all listen to our instincts on one level or another. This article is only to offer a different perspective and fun techniques to try out and see what happens in your life. 
 
I have also included another article I wrote titled:
"How to Get Along With Difficult People". This is a topic that comes up frequently in my speaking engagements and on site workshops. So here are 5 Tips on how to get along with difficult people.
 
Also included in this issue is the Cranberry Relish recipe. I like to take home baked goodies to my client's office once in awhile. My fudge recipe has become the favorite so far. I really have to coax Dr. Kris Volcheck from the CASS Dental Clinic for the Homeless to share that fudge. Just kidding, but next time I will bring an extra batch just for him. I will share that recipe in the next issue. 
 
Sincerely,
 

Suzanne Robinson
1-888-446-2203
May's Quote

One man has enthusiasm for 30 minutes, another for 30 days, but it is the man who has it for 30 years who makes a success of his life.

-Edward B. Butler

Developing Killer Instincts 

Some people are born with it and some people are not. So can you develop killer instincts? Suzanne Robinson writes.

(First featured on the soko.com)

We all wish we had great instincts. Being able to know exactly when the perfect moment will arrive and how to seize it, would make life a lot easier. Some of us are born with strong instincts while others strive to enhance them all throughout life.

I started to really pay attention to my own instincts about twenty years ago. Through my own experience and from what I have seen in others, I believe that we all have the potential to develop our instincts to such an evolved level that listening to them becomes our first nature. And when you are at that point, you're in a class above the rest.

Developing Killer Instincts


But how do you get there? Sure it's easy to say, "listen to your heart," but is that really all it takes? In short, the answer is no. Often times we can confuse instincts with emotions, prejudices, group-think, and a plethora of other distractions. And while it may be nice to think you were just born with great instincts, you might be lying to yourself.

The following process is one that I have created. I feel it is adaptable to almost anyone and the results can be tremendous. This four step guide will take you from infancy to adulthood and if you're lucky, your instincts will follow.

Baby Steps

The next time you feel an immense pull to do something in particular, do it. Try it out when you are driving. Here is an example:

Go for a drive with the sole purpose of developing your instincts. Let your mind go quiet. Turn off the radio, turn off your cell phone and just drive. When your instincts tell you to turn this way or that, do it. Trust the process.

Now, pay attention to what you see or experience. You may find yourself assisting someone in need. You may find yourself discovering a new place to visit. Of course, you may find nothing at all, in which case just keep moving. Have fun with this and do it over and over.

The purpose of this step is simply to allow your body to trust your mind. Without that skill, instincts are absolutely useless.

Toddler Steps

Now that you are getting a feel for the feeling / pull process, try it in other areas of your life, like when choosing where to go for dinner. Here is an example:

The next time you need to decide which restaurant to go to, make a list of several places that look good. Then review this list and find the one that speaks the loudest. It may be a place you would never have chosen in your traditional way of thinking. But building your instincts is not about thinking; it is all about experiencing the pull.

At this stage you won't be noticing any tremendous leaps or bounds in your instincts. Rather, you'll be freeing your mind to think clearly even without concrete direction. Remember, you must crawl before you can walk!

Adolescence

Like most adolescents there will be a time of denial, rebellion, and trying it your own way. So I say go for it. It's all about your development and how you learn. The primary concept to focus on is the pull.

Now I must caution that at this stage, giving up might seem like a good idea. After all, you may be making worse decisions now than you were before! This is natural - think about it like this: when someone is learning to type properly after having typed improperly for a long time, they generally go through a period where they are typing slower than they were before. That is very discouraging. However, you must take a step back before you can take two steps forward.

Adulthood

The rebellion period can last a long time, but once it's over you'll know it.

When you have reached the level of adulthood you will use your new skills in all areas of life, especially in business. As your instincts mature you will find them invaluable as you interact with co-workers, subordinates, superiors, and your family.

Imagine knowing exactly the right time to ask for a raise, and acting on it! That would be great. And when things aren't working out so well, you'll know precisely when to change your strategy.

_____________________________
trust your instincts

There's no doubt that by enhancing your instincts, you will put yourself in a class of the elite. But I do want to close with a basic warning - strong instincts do not equal psychic powers. As keen as your senses may get, don't overestimate yourself and don't overlook the advice of others. That may be the most important advice of all.

5 Easy Steps to Get Along With Difficult People
(First published in 2005 on the soko.com)
 
Ever wonder how some people turn a potential negative situation with difficult people around to be a positive in their favor? My 5 step process may assist you in being one of those people who everyone admires.
 
I would like to offer you some quick steps to finding your own formula for the people you have to engage with on a daily basis that make life a little more challenging.
 
1.   What is the intention of the exchange of communication? What are you trying to accomplish? Whether you are in a business situation or personal, get clear on what you want to say and your desired outcome. Some people have a difficult time clarifying what they want. If you are one of those people then you should write down what you hope to accomplish and how you would like the flow of the communication to go. An equal exchange of ideas and perspectives with an open mind is the ideal flow. Once you see it on paper, practice what you want to say out loud. Role play with yourself. Anticipate the negative response and be ready with thoughtful exchanges to turn the negative into a positive. When communicating with someone whose views differ from yours, or you want to make a sale, state the value of communicating with you in the first few sentences. "Mr. Jones,(Paul) I would like to share with you some valuable information on an efficient method to create enthusiasm in your employees that will increase production and profits?"
2.   What does the other person want from you? Results. You need to come to the conversation giving the client or person a way to get what they want by using what you have to say. Your method or methods need to be easy to understand in everyone's language and easy to implement. Using words that are not familiar in the other persons' everyday language leaves the other person feeling separated from you. You may look like a scholar but you will not create the bond you were hoping for and need, to truly create a line of communication.
3.   What body language are you using? What body language are they using? Be the observer of your own body language and theirs. Set the pace by choosing to sit face to face or stand in a relaxed manner.  If sitting, place yourself close enough to lean in when they are making a valuable point but not too close as to invade their personal space. You'll know if you have invaded their space if they pull away. The ideal exchange is when both parties are genuinely interested in each other's point of view and both people lean in and lean out. Leaning out is not the same as pulling away. Leaning out is allowing the other person to lean in and take in all the information that you have to say. Try and create this tetter-totter effect and you are well on your way for some effective, productive results.  If standing, the above process is the same just watch closely for the subtle cues around leaning in and out and pulling away.
4.   What is the volume level or the inflection of you tone you are speaking with? Always keep your volume level lower than the other person you are communicating with. The inflection you put on your words can also win or lose the attention of the listener. Say this sentence out loud, "I am going to the store." Now find several different ways to say that sentence using emphasis on different words.  Notice the difference in meaning in the different inflections. My advice, just be clear on your inflections on words.
5.   Are you open to their perspective? Are they open to yours? Come to the exchange with no judgements and you will hear and receive with an open mind. You will find yourself compromising in a way that makes the communication process elevate itself to a new level. The result will be an end you are satisfied with and the other person will be satisfied as well.
 
In my workshops role playing is critical for accelerated learning. Check out our web site for other topics discussed in our workshops. If your office or staff member/s could use an on site workshop or would like to sign up for one of our 5 hour intensive workshops at The Money Doctors site you can contact us from this newsletter or call 1-888-446-2203.      
 
 Cranberry Relish
 
1# whole cranberries
1 cup sugar
1/2 cup water
2 tbl lemon juice
2 seedless oranges
Combine all ingreadients in a food processor, mix to combine. Refrigerate overnight before serving.
(This is a great compliment to cornbread. Let me know if you enjoyed it.)
Feel free to submit a recipe based on a dish you had while traveling. 
 
 
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$1800.00 one day blast of 8 hours of intensive on site training and role playing. This does not include transportation and lodging if necessary.   Final investment being $1500.00. 
 
Don't forget we do on site training for a minimum of once a week for 60 days. Just 8 days of shoulder to shoulder training when you are seeing patients. I model winning strategies to excel your patient commitments, practice and profits forward. 
 
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