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In This Issue
My Turn: Truth AND Consequences
Federal Facts VI: New ADAAA Rules -- Urgent For You to Know About This
Top 10 Principles for Positive Business Ethics
Why Not Laugh...
November 2008
Welcome to Staying in Step with Step 1!
 
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My Turn:

Truth AND Consequences -- Is Anybody Accountable for Anything Anymore?


Now that the elections are behind us and all of the palpable excitement (or fear, depending upon which side of the political fence you're on) has subsided, there is sufficient cause to spend a few minutes thinking about the current state of our society (political, business, personal, spiritual--all aspects) Replacing the daily barrage of campaign messages and deliberate distortions offered by each candidate hasn't been that hard.  The business community has gleefully stepped into the fray with an almost hourly battle report about the dire days ahead.  First the financial services sector faced total collapse because of the housing crisis and the ensuing evaporation of credit.  Enter the federal government.  Now the auto industry has traveled to Washington to plead its case for federal largesse (amazingly not grasping the irony of their extravagant air travel while asking for a bailout from the taxpayers).  Which industry bellies up next with their own hand out is a game for odds-makers.

Politicians and pundits alike are thumping their chests demanding to know how these businesses found themselves in need of what is effectively a program of nationalization of their respective industries.  Congress blames the companies for mismanagement; the companies blame the unions for requiring them to pay employees at levels which inhibit competitiveness and the unions think its everybody else's fault but theirs.  What I wouldn't give to hear just one of these "pillars" of our free enterprise system stand up and say "Yeah, it was me.  I made the mistake(s) that got us here.  It wasn't what I intended to do but I own the result nevertheless."

What I'm talking about used to be called being accountable.  That word seems to have gone the way of other passe concepts like fairness, ethics and integrity.  It seems to matter little what the circumstances may be, the culprit is always somebody else.  We have become a society of professional CYA experts constantly seeking vindication in the failings of others to keep us from having to answer for our own actions.  We fundamentally lie to ourselves and to everyone else about the role we play in charting our own course.  What are we teaching our children?

Take a hard look around you--at work, at home, at church--and answer the following questions.
  • Have the people you interact with everyday been as honest about their mistakes as they've been about their successes?
  • Have you been willing and open to admitting your own missteps in all of your actions and decisions?
  • Is rigorous self-honesty a foreign concept to you?
Beyond admitting mistakes is the willingness to own the consequences of our actions.  This is the part nobody likes because it may mean paying some sort of price--be it financial, prestige or simply ego based.

Rebuilding an accountable culture starts with each one of us.  Each of us needs to understand that there is actually a kind of liberation in admitting our screw ups.  It is always the first step toward solving the problems we face.  My company is founded on the notion that admitting you have a problem is step one in fixing it.

I am henceforth dedicating a large amount of my professional focus on the idea of restoring accountability to the workplace.  I am going to be an outright zealout about it. 

Come on...if you do the same you'll be getting in on the ground floor of something remarkable (before the rest of them figure it out).  We might just start a new craze.
  
 
-- Jeff Canter    
Federal Facts with Kim KisnerNew Banner with tag
 
Kim Kisner is a human resources and employment attorney in Pittsburgh with offices located at 6393 Penn Ave. # 306. Kim's expertise is featured on a recurring basis in a column titled "Federal Facts", which focuses on federal employment law issues that you need to know about.
Federal Facts VI:
 
New ADAAA Means Employers Must Pay Closer Attention to Disability Accommodation Requests
 
by Kim Kisner
 
On September 25, 2008, President George W. Bush signed into law the Americans with Disabilities Act Amendments of 2008, which liberalizes the definition of "disability" and means that a dramatically larger population will be considered "disabled" and protected by the ADA's prohibitions on discrimination and its reasonable accommodation requirements. The ADAAA amendments will become effective January 1, 2009.
 
The original American with Disabilities Act of 1990 was mostly silent on the meaning of critical terms, such as "substantially limits" and "major life activities."  For more than a decade, many disability rights advocates and some members of Congress complained about the Supreme Court's narrow interpretation of the language contained in the original statute, claiming that the Court had unduly restricted the types of impairments covered by the law.  The bill signed by President Bush was a compromise reached by employer and business groups, including the U.S. Chamber of Commerce and the Society for Human Resources Management, and the disability rights community.
 
Although the ADAAA is a result of compromise, it is much less employer-friendly than the original ADA. Most significantly, the ADAAA repudiates the 1999 decision of the U.S. Supreme Court in Sutton v. United Airlines (finding that mitigating measures had to be considered in determining whether an individual is substantially limited in a major life activity) and its 2002 decision in Toyota Mfg. Co. of Ky., Inc. v. Williams (taking a restrictive view of what constitutes a substantial limitation in the major life activity of working).
 
The ADAAA makes clear that it intends to provide "a broad scope of protection" to individuals with disabilities. Toward this end, the new statute:
 
  • Greatly expands the definition of "major life activities" to include a laundry list of activities ("caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working"), as well as "major bodily functions" (including, but not limited to, "functions of the immune system, normal cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions").
 
Under this definition, a whole host of impairments previously excluded from ADA coverage, and which may not have a direct relationship to the activity of working, could now fall within its purview, such as insomnia (impaired in the major life activity of sleeping), dyslexia (learning), stuttering (speaking), and attention deficit disorder (concentrating), as long as the impairment is "substantially" limiting.
 
  • Requires courts to interpret liberally the term "substantially limits" ("to the maximum extent permitted" by the act).  To help ensure an expansive construction of "substantially limits," the ADAAA, with only one significant exception, now prohibits an employer from considering the ameliorative effects of mitigating measures, such as medication, on an individual's impairment. Thus, for example, in determining whether an applicant or employee with a heart condition or diabetes is "disabled" within the meaning of the statute and therefore entitled to a reasonable accommodation, an employer may no longer consider if, or to what extent, medication diminishes or controls the impairment.
 
Other mitigating measures that may not be considered include prosthetics, hearing aids and assistive technology. Hence, an individual who would be deemed disabled under the statute absent any of these mitigating measures now is covered.
 
The ADAAA, however, does contain one important exception to the elimination of mitigating measures as a consideration and that is for "ordinary eye glasses or contact lenses to correct poor vision."
 
  • Broadens the definition of "disability" to include impairments that are episodic or in remission if they would substantially limit a major life activity when the individual is active.
 
  • Makes clear that under the "regarded as" prong, an employer need only perceive that the individual has a physical or mental impairment (overriding court decisions requiring a plaintiff to show that the employer regarded him or her as being substantially limited in a major life activity).
 
The new law, however, also restricts the coverage of individuals who are "regarded as" disabled by making that term inapplicable to individuals with a "minor" and "transitory" condition (e.g., a condition that lasts, or is expected to last, six months or less). Further, individuals "regarded as" disabled are not entitled to accommodations.
 
The ADAAA will make it much harder for employers to take the position that any given individual is not "disabled" within the meaning of the Act. This means more reasonable accommodation requests and decisions, as well as more discrimination charges and lawsuits. Employers should ensure that their human resource departments are up to date on their legal obligations and handle accommodation requests appropriately. Some employers have not offered ADA training in years because of the relatively restrictive view that courts took of the ADA after the Sutton decision. Employers who fall into this category would be well-advised to offer comprehensive training on the requirements of the ADA and, in particular, how to effectively handle requests for reasonable accommodation.
 

Kim Kisner is founder and principal of Kisner Law Firm.  She has been a litigator and counselor in the area of employment law for more than a decade. Kisner Law Firm helps employers minimize risks while growing their businesses, by preventing workplace disputes from escalating into costly litigation.

 
You can contact Kim at kim@kisnerlawfirm.com or at 412-242-7787
 
Why Not Laugh...
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Top 10 Principles for Positive Business Ethics

by Philip E. Humbert

This morning, I read about a company using on-line auctions to defraud customers. Last week, I consulted on an ethics complaint where a business coach betrayed a client's confidentiality. And, recently a Physician was convicted of insider trading based on information from a patient, a violation of both business ethics and her professional ethics.

Business ethics are the key to profits. If clients and customers don't trust you, and your business ethics, they will not do business with you. Would you buy from a company you didn't trust? Of course not!

Business ethics have become a hot-button topic. There are often ethical conflicts between making money, and doing what is right. There can be dilemmas about doing what is best for your employer, what's best for your own career, and what's best for the customer. Business ethics is about negotiating these mine-fields. Here are my Top 10 Principles for Positive Business Ethics:

1.  Business Ethics are built on Personal Ethics.  There is no real separation between doing what is right in business, and playing fair, telling the truth and being ethical in your personal life.

2.  Business Ethics are based on Fairness.  Would a dis-interested observer agree that both sides are being treated fairly? Are both sides negotiating in good faith? Does each transaction take place on a "level playing field?" If so, the basic principles of ethics are being met.

3.  Business Ethics require Integrity.  Integrity refers to whole-ness, reliability and consistency. Ethical businesses treat people with respect, honesty and integrity. They back up their promises, and they keep their commitments.

4.  Business Ethics require Truth-telling.  The days when a business could sell a defective product and hide behind the "buyer beware" defense are long gone. You can sell products or services that have limitations, defects or are out-dated, but not as first-class, new merchandise. Truth in advertising is not only the law, business ethics require it.

5.  Business Ethics require Dependability.  If your company is new, unstable, about to be sold, or going out of business, ethics requires that you let clients and customers know this. Ethical businesses can be relied upon to be available to solve problems, answer questions and provide support.

6.  Business Ethics require a Business Plan.  A company's ethics are built on its image of itself and its vision of the future and its role in the community. Business ethics do not happen in a vacuum. The clearer the company's plan for growth, stability, profits and service, the stronger its commitment to ethical business practices.

7.  Business Ethics apply Internally and Externally.  Ethical businesses treat both customers and employees with respect and fairness. Ethics is about respect in the conference room, negotiating in good faith, keeping promises and meeting obligations to staff, employers, vendors and customers. The scope is universal.

8.  Business Ethics require a Profit.  Ethical businesses are well-run, well-managed, have effective internal controls, and clear expectations of growth. Ethics is about how we live in the present to prepare for the future, and a business without profits (or a plan to create them) is not meeting its ethical obligations to  prepare for the future well-being of the company, its employees and customers.

9.  Business Ethics are values-based.  The law, and professional organizations, must produce written standards that are inflexible and universal. While they may talk about "ethics", these documents are usually prescriptive and refer to minimal standards. Ethics are about values, ideals and aspirations. Ethical businesses may not always live up to their ideals, but they are clear about their intent.

10.  Business Ethics come from the Boss.  Leadership sets the tone, in every area of a business. Ethics are either central to the way a company functions, or they are not. The executives and managers either lead the way, or they communicate that cutting corners, deception and dis-respect are acceptable. Line staff will always rise, or sink, to the level of performance they see modeled above them. Business ethics starts at the top.

Ethics is about the quality of our lives, the quality of our service, and ultimately, about the bottom line.  An unhappy customer complains to an average of 16 people.  Treating employees, customers, vendors and the public in an ethical, fair and open way is not only the right thing, in the long run, it's the only way to stay in business.

Written by Dr. Philip E. Humbert, writer, speaker and success coach. Dr. Humbert has over 300 free articles, tools and resources for your success, including a great newsletter!

It's all on his website at: http://www.philiphumbert.com


(NOTE: This article has been reprinted from http://www.ArticleFeedster.com with permission.)
                       


Jeff Canter
Step 1 Management Services LLC
412-216-0842
 
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