Uncommon Clarity, Inc.
Newsletter, July 2008

Greetings!

Welcome to Clear Thoughts from Uncommon Clarity

In This Issue
  • Reflective Thoughts - The Power of Learning
  • Customer Thoughts - Keep Your Mission to Yourself!
  • Process Thoughts - Improvement Folly
  • Parting Thoughts - Failure Options

  • Customer Thoughts - Keep Your Mission to Yourself!

    Keep your mission to yourself! Your vision too, for that matter! And I don't want to hear about your values either.

    As a customer, I'm sick of all the words. I prefer evidence.

    Give me good value, helpful service, on-time delivery, and a reliable product or service that fits my needs well, and I will be back. Furthermore, I will tell my friends.

    But tell me how great you are, and how great you are determined to be, and I will just wish you spent all of that talking-time answering my questions, getting the job done, and preventing problems.

    Deliver on your mission! Doggedly pursue your vision! Live your values! And then you won't have to tell me about them. I'll be able to tell you.

    If you would like help moving beyond words and creating a clear direction with subsequent action, give us a call at 413-527-3737.


    Process Thoughts - Improvement Folly

    Some companies get expert help for major process improvements, like my recent client, Hitachi. Without help, many struggle. The reason? Most process improvements are not improvements. In fact, most process improvements create more problems than they resolve. And most create more work too.

    Protect yourself from such folly by asking these 3 questions:

    • Do we know the cause of the problem, and are we eliminating that cause?
    • Would our customers willingly pay for the activities we are adding?
    • Have we thought about the problems we might be creating?

    Many "solutions" address the effects of the problem, but not the cause. Furthermore, most "solutions" add effort. The goal of any business should be to focus resources on efforts for which the customer is willing to pay. Everything else detracts from value creation and simply adds cost.

    Have the courage to reflect honestly on these questions and you will avoid creating more problems than you solve.

    If you would like expert assistance, give us a call at 413-527-3737.


    Parting Thoughts - Failure Options

    You can concentrate on the pain of failure or the lessons it teaches. It is totally your choice. I recommend the latter!


    Best regards,


    Ann's Signature



    Ann Latham

    Clear Thoughts has incredibly loyal subscribers worldwide. If you find this newsletter of value, why keep it a secret? Your friends and colleagues will thank you for the tip.

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    2008 Ann Latham. All rights reserved.


    Reflective Thoughts - The Power of Learning
    Ann Latham

    Remember the last time you learned something so exciting that you couldn't wait to try it? Do you remember rushing into work with new energy and enthusiasm? Can you recall that feeling of power - the power of learning?

    Leverage that power by pursuing new ideas, new opportunities, and new goals. Stretch yourself, your company, and your employees.

    The power of learning sure beats the power of stagnation!

    Uncommon Clarity can help you dramatically improve both individual and organizational performance.

    Call us today for help in achieving your business objectives.

    - Ann Latham

    413-527-3737

    Announcing Proudly ...

    Tahoe Silence, by my brother Todd Borg, awarded Benjamin Franklin Best Mystery of the Year!

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