Welcome to Clear Thoughts
from Uncommon Clarity
|Customer Thoughts - Keep Your Mission to Yourself!
Keep your mission to yourself! Your vision
too, for that matter! And I don't want to
hear about your values either.
As a customer, I'm sick of all the words. I
Give me good value, helpful service, on-time
delivery, and a reliable product or service
that fits my needs well, and I will be back.
Furthermore, I will tell my friends.
But tell me how great you are, and how great
you are determined to be, and I will just
wish you spent all of that talking-time
answering my questions, getting the job done,
and preventing problems.
Deliver on your mission! Doggedly pursue your
vision! Live your values! And then you won't
have to tell me about them. I'll be able to
If you would like help moving beyond words
creating a clear direction with subsequent
action, give us a call at 413-527-3737.
|Process Thoughts - Improvement Folly
Some companies get expert help for major
process improvements, like my recent client,
Hitachi. Without help, many struggle. The
reason? Most process improvements are not
improvements. In fact, most process improvements
create more problems than they resolve. And
most create more work too.
Protect yourself from such folly by asking
these 3 questions:
- Do we know the cause of the
problem, and are we eliminating that
- Would our customers willingly pay
for the activities we are adding?
- Have we thought about the problems we
might be creating?
Many "solutions" address the effects
of the problem, but not the cause.
Furthermore, most "solutions" add effort. The
goal of any business should be to focus
resources on efforts for which the customer
is willing to pay. Everything else detracts
from value creation and simply adds cost.
Have the courage to reflect honestly on these
questions and you will avoid creating more
problems than you solve.
If you would like expert assistance, give
us a call at 413-527-3737.
|Parting Thoughts - Failure Options
You can concentrate on the pain of
the lessons it teaches. It is totally
your choice. I
recommend the latter!
Clear Thoughts has incredibly loyal
subscribers worldwide. If you find this
value, why keep it a secret? Your friends and
colleagues will thank you for the tip.
We encourage sharing of Clear Thoughts in
whole or in part with attribution, copyright
and website address, www.uncommonclarity.com,
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© 2008 Ann Latham. All rights reserved.
Reflective Thoughts - The Power of Learning
Remember the last time you learned something
so exciting that you couldn't wait to try it?
Do you remember rushing into work with new
energy and enthusiasm? Can you recall that
power - the power of learning?
Leverage that power by pursuing new ideas,
new opportunities, and new goals.
Stretch yourself, your company, and your
The power of learning sure beats the power of
Uncommon Clarity can help you dramatically
improve both individual and organizational
Call us today
for help in achieving your business objectives.
- Ann Latham