What do your organization, our democracy and
sports have in common?
They all depend
on fair process for success.
No one likes to lose. But we can't always
win. Our team is eliminated from the
playoffs. Our candidate loses the election.
We don't get the promotion we had hoped
We adjust. Life goes on. We try
harder next time.
And yet, sometimes the inevitable losses
leave people bitter, suspicious and
whispering in the corridors.
aren't they adjusting? Moving on? Trying
It's simple. They believe they have
witnessed an injustice and the process is
unfair. The referees are biased. The rules
unclear. Too many decisions made behind
A fair process is the critical difference
between gaining acceptance and unleashing
revolt. A fair process requires that
We may not like a decision, but if we trust
the process, we can accept the situation and
work within the system to make things better.
- Understand how decisions are made
- how goals are scored, penalties called,
promotions received, strategies formulated,
- Know where decisions stand - on
2nd base, in the penalty box, awaiting trial,
flashing red in the rear view mirror, in
committee, improvements underway
- Trust decision makers to be informed
and fair - unbiased refs, lawful judges,
open and competent managers, informed
resources, reasonable representation
- Have the opportunity to influence the
process - elect new lawmakers, suggest
policy and procedure changes, submit feedback
on a superior
Without a fair process, we see things
happening without cause, without due process,
without fair warning, counter to the rules,
and through manipulation.
Without fair process, no one feels they
Without fair process, people lose trust
Without fair process, morale and
Unsure whether your organization is seen
as fair? See symptoms of concern? Need
assistance in assessing or establishing fair
process? Give us a call at