Welcome to Clear Thoughts from
|Strategic Thoughts - Better, Lucky, Someone's Habit?
How do you win customers?
Perhaps you are better than the alternatives.
value for the money. Exactly what they need.
Maybe you are convenient, easy, friendly - a
for those "free" intangibles that come with
Or perhaps you are someone's habit. The phone
number on the notepad. You once had an edge -
best location, a great brand - but now you're
Inertia and familiarity could be your
Of course, you could be just lucky. It
built it, they come.
Whether you hold a position of strength,
habit, or luck,
don't leave your future to chance. The world
standing still. Customers move on. Competition
moves in. Take time out to understand your
your competitive edge, and the changes
business. Develop a strategy that translates
strengths into a winning business proposition
Not sure where you stand, where to start,
or how to
win? Contact us today at 413-527-3737.
|People Thoughts - Fixing Bad Attitudes
A client complained that one of his employees
stepping up and taking responsibility. As a
why wasn't she willing to take more
couldn't she just make more decisions on her
He was frustrated and, though it was outside the
scope of our project, asked my opinion.
I asked the employee to make a list of her
responsibilities. She quickly generated a
well-organized list and guess what? Nothing
list indicated that she understood her
to include those her boss thought she was
To perform any job well, a person must have:
No matter how incredible the employee, success
requires all four. Furthermore, any gaps must
in this order. No way can you "fix" the
we often assume is the problem, if the first
- Clear expectations
- Relevant knowledge
- Suitable skills, and
When confronted with an employee problem, always
start with #1 and work your way down the
list. If you
ask sincere, open-ended questions to uncover
in the first three, you will be amazed at how
get to #4. Attitude is more likely to be a
In the case of my client, the employee
clearly did not
understand the expectations. The solution was
simple, and the results, miraculous!
|More Thoughts - Give Your Homing Pigeon a Home
Imagine a homing pigeon without a home. It
aimlessly and starve to death. But with a
pigeon can start from anywhere and choose among
many routes to return to the roost. People
operate like homeless homing pigeons. The
evidence is everywhere.
Read More ...
|Parting Thoughts - Trust, Commitment, Cooperation
Trust, Commitment, Cooperation ...
With them, what can't you do?
Without them, what can you do?
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During a recent speech, I asked the audience
could explain their company strategy briefly and
specifically. Once the squirming and ducking
subsided, we considered the number of hours and
dollars controlled by all managers and their
The number was huge. Since operational
is not a strategy in itself, their concern
was palpable. If
managers can't explain company strategy, how can
their myriad decisions support it?
- What to do
- What not to do
- How well to do it
Uncommon Clarity helps organizations improve the
strategies and systems that make people
processes reliable, and customers happy.
Please contact us for help
in achieving your business objectives.
- Ann Latham