Welcome to Clear Thoughts from
|Process Thoughts - Aaarrgghh!
Lean, Six Sigma, ISO, Kaizen, Black Belts -
There are only three ways to reduce costs and
improve quality, and you don't have to learn
Japanese or get a black belt to get started:
Keep it simple:
- Eliminate unnecessary work
- Make the easy work easy
- Make the hard work easy
1. Eliminate unnecessary work
- Start to finish, devote resources to
which customers are willing to pay.
- Eliminate or minimize everything else.
2. Make the easy work easy
In general, easy work constitutes those
that should require little or no judgment.
easy tasks and make them easier by eliminating
- Create routines, recipes, standard
best practices - whatever you wish to call
them - so
that you eliminate the need to make the same
decisions over and over again
3. Make the hard work easy
Since decision making is the characteristic that
generally makes tasks hard, the key to making
tasks easy and speedy is to support necessary
- Develop understanding of objectives,
- Develop the skill needed to assess the
and make decisions
- Ensure access to supporting documentation,
tools, resources, etc.
- Grant responsibility and authority to
This, by the way, is empowerment.
|People Thoughts - Top Down AND Bottom Up
Why are so many important skills taught only to
managers and supervisors? Seems a relic of
do-it-to-them style of management. Seems to
neglect the importance of collaboration and team
work. Seems to deny the value of two-way
For example, consider the importance of giving
effective feedback. I don't think there is a
alive who couldn't benefit from knowing how
feedback without making someone defensive and
the specificity that encourages change.
And while we are at it, how about teaching
how to ask for feedback? Just imagine if
knew how to EXTRACT good feedback from all the
frustrated, inarticulate, and overworked
supervisors, parents, siblings, friends,
"Oh, is THAT what you meant! I can do THAT!"
Down load and share widely:
|Other Thoughts - New Articles Online
The following articles are recent additions
- Class Dismissed! Trained - Yes, But
- So You Think Employees Hate Change
|Parting Thoughts - Start at the Beginning, but...
I am a strong advocate of starting at the
However, you must start at the end to find the
"What are you trying to accomplish?"
Please send comments or topics you would like
addressed in future articles. We'd love to
P.S. If you enjoyed this edition of Clear
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© 2006 Uncommon Clarity, Inc.
It's a reflecting time of year - holiday
lights, ice, and
the state of your company and yourself. What
you accomplished? How have you grown? What
helped you succeed? What has held you back?
Look beyond progress against plan. The
clear winners and losers is nice, but life
simple. Plans can be bad and deviations can be
It is too late to make the past a success.
only to give credit generously and to learn
extensively. Look back only to improve the
Uncommon Clarity, Inc. dramatically improves the
systems that make:
- People productive
- Processes reliable
- Customers happy
Please contact us for help in achieving
your business objectives.
- Ann Latham