Go to www.omgservices.com to read our white papers and success stories. Go to the "Resources" red box in the lower right on our home page.
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Welcome to OMG, LLC
Greetings!
Onsite Management Group excels at managing and optimizing your service center. We provide you with industry expertise so you can focus on your core business activities.
- Digital Mail Center Management
- Copy Center Management
- Scanning/Imaging & Records Management
- Shipping & Receiving
- Courier/Logistics Management Services
- Professional Office Services
- Switchboard/Receptionist Services
- Industry Consulting
Let OMG take on the extra responsibility of your service areas so you can focus on what you do best.
Take our Survey so we can discover how we can assist you with your non-core business needs. |  |
Sourcing OUT or Sourcing IN?
In-sourcing, out-sourcing, smart-sourcing, strategic-sourcing; which is best for "our" organization? Especially now, in these times of lean budgeting and searching for the most cost effective solution, this question goes through many a Supply Chain Manager's minds. Nobody knows your business like you do and a seasoned manager knows it takes some extensive leg-work and analysis to determine what functions are best performed by using your own departmental resources or by an outside supplier.
Understandably, organizations have a fear of letting go of tasks and functions that are very much as important and crucial to their business as their own core competencies. However, even though important, they are not always tasks that are prudent to perform in-house. Companies who try to be the experts at everything sometimes lose their focus on their core areas of concentration, not to mention the time and dollars spent on managing those non-core functions.
An organization can begin with something as simple as a departmental survey for their end-users. Find out what they are saying about your Service Center or Supply Chain areas and how you serve them. The internal end-user's comments may be all you need to determine if you need to seek an outside expert to assist with these non-core functions. Most often you have nothing to lose and so much more to gain by finding out how best to manage your non-core service areas. Industry specialists are out there to help improve an organization's processes, workflow, reporting, security and equipment purchases to deliver a cost effective solution.
The following questions may assist you in knowing what to look for while evaluating, for example, your Service Center operations:
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Are you satisfied with the turnover rate in your Service Center?
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How long has it been since you have evaluated your equipment for effectiveness and efficiency? Do you have unused equipment laying around taking up space?
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Do you use a tracking system for par levels, supplies, etc.? Does your system deliver online reports and email delivery?
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Does your staff keep up with the latest technology and are they involved with their local USPS and area Postal Customer Council inorder to keep up with the latest trends, rules and regulations?
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Does your internal mail staff or service provider consult with other departments on their mail-piece design?
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How is your address quality for incoming and outgoing mail? How much mystery mail do you have to deal with daily/monthly?
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Is each staff member in your Service Center cross-trained?
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Do you have a pre-sort vendor? If so, how long has it been since you have evaluated their service levels and pricing?
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Do you or your current service provider deliver monthly, quarterly and yearly reviews that include volume fluctuations, cost savings reports, fleet inventories, etc.?
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Are your service center staff certified in their industry specialty areas?
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Do you have a disaster recovery plan in place and do you keep it updated every year?
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Does your copy/print center interact with your mail center for efficiencies and cost savings?
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Do you have a Quality Program in place? Do you have quality standards and does each staff member know them and uphold them every day?
There are many more things to consider when evaluating the effectiveness and efficiency of your non-core areas. Whether you decide to use your in-house resources (In-source) or consider leveraging an outside industry specialist (Out-source), your number one goal is to increase productivity while achieving quality services and lower your expenses while also finding cost savings.
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Hospital System Mergers: Service Center Transition
Keeping the flow of regular mail, interoffice mail, payroll and overnight packages flowing smoothly through a healthcare system consisting of six hospitals, five long term care facilities, and sixty Medical Associate sites is challenging. When a hospital merges into a new healthcare system the service center staff must be prepared!
Recently one of OMG's client hospitals merged with a regional system and we were up to the challenge standing by with our resources and expertise. With this change there were new responsibilities, new processes, and absolutely no room for interruption in their service levels.
The OMG team worked closely with our hospital client liaison and regional staff employees to create a revised Information System to properly disseminate mail and other forms of information to the new facilities. In addition, we worked closely with the regional Courier Service Manager to create new routes and work the "bugs" out while confronted with potential issues.
OMG's methodology of evaluation, staff and end-user training, tracking, reporting, strategic communications and customer service was used to assist our employees to successfully attain their goals in providing service excellence for our client.
OMG's "team" concept is that our staff shares exceptional communications and assists one another in accomplishing additional tasks that come with such a move. Consistent follow-up between our team members and our client liaison was essential to the success of the proper distribution of mail and information to the new facilities.
A move such as this for a medical facility is not a quick and easy task. Months of preparation and involvement between strategic departments and partners are crucial. The mailroom services transition was the least of the hospital's concerns with OMG in charge. Using our transition and implementation strategy, our client was able to concentrate on their own core services during the merger to their new Regional Healthcare System. |
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The Importance of Records Management
Now more than ever OMG is discovering that how you manage your records will be critical in determining the fate of your organization. Driving this urgency are many initiatives, some of which are; Federal/State regulations, increased customer expectations, the cost of storage, the cost to comply with audits, and the list goes on.
The goal is to find a one source solution that will reduce overall costs for locating, accessing, retrieving, scanning, filing and storing your hard copy and electronic records.
Creating and following policies and procedures is a crucial step in the success of your records program.
In addition, the software you choose will be key as to how little or how much you get from the technology you purchase.
Setting up a records retention program is no small feat, but is currently, and will be even more critical in the future to do so.
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OMG, LLC 4400 Bishop Ln.,
Ste., 214
Louisville, KY 40218
800-207-4807
Deron Jett
President
(513) 722-9990
Operations Manager
(502) 644-6440
Darlene Puckett
Executive Assistant to President and Newsletter Editor
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