News from OMG, LLC

THIS JUST IN FROM THE USPS:

USPS PROPOSES PRICE CHANGES FOR 2011 - The USPS seeks an average 5.6 percent price increase for its "market dominant" products. READ MORE

Go to www.omgservices.com to read our white papers and success stories. Go to the "Resources" red box in the lower right on our home page.

Welcome to OMG, LLC

Greetings!

Onsite Management Group excels at managing and optimizing your service center. We provide you with industry expertise so you can focus on your core business activities.

Digital Mail Center Management
Copy Center Management
Scanning/Imaging & Records Management
Shipping & Receiving
Courier/Logistics Management Services
Professional Office Services
Switchboard/Receptionist Services
Industry Consulting

Let OMG take on the extra responsibility of your service areas so you can focus on what you do best.

Take our Survey so we can discover how we can assist you with your non-core business needs.

Pre-sort Online Dispatch Portal

There are many industry resources out there to make it easier for an organization to manage their presort services. At several of our client sites we work with a presort vendor that has a great on-line user friendly tool called an On-Line Dispatch Portal. This powerful new tool provides OMG, LLC the ability to log in to a secure portal and easily enter the daily mail that we send to our presort vendor.

The ability to keep a record of mail sent makes it virtually effortless for OMG, LLC to validate our invoices and verify our counts/volumes.

Great benefits of our new On-Line Dispatch Portal!

§ Efficient way to log in our daily mail and get a quick, accurate receipt to submit with our mail. This cuts down greatly on repetitive hand writing of NCR forms.

§ Eliminates the need for OMG to store and manually sort through paper copies of our NCR Pick-Up Receipts. Now, all of our dispatch research is digitally stored in our own secure On-Line Dispatch Portal.

§ Lets OMG add new streams of mail, and gives us the control to generate a new Profile ID so that our new mail stream does not get blended with our other pre-existing mail streams. This allows us to retrieve itemized report counts on our new mail streams, just like we need!

§ Provides reports, such as Volume Trends, Postage Savings, Sort Qualification, and our Fund Balance.

If you would like more information on this subject please contact us at 800-207-4807.

Mail Operations: Critical Items to Consider for a "Sound" Mail Center

Direct Mail Knowledge - Keeping up on the newest trends and equipment critical.
Mail Security - Screening procedures for postal items should be in place. There are a variety of resources available to help Mail Managers cope with mail security threats and develop a better means of responding.
Expenditures - Keeping your budget in line and meeting your business plan goals is vital. Are you able to increase business processes to improve services and cut costs at the same time?
USPS - Know your USPS resources and Post Master. Get involved and become a member of your local Postal Customer Council. There are rules and mandates out there that every mailroom must keep up with for Operational Effectiveness.
Services Offered - With Mail Services not being a "core" business initiative, more likely than not, most companies do not look outside the box for new service opportunities for their internal client.
Technology - Knowing the equipment inventory you have onsite and that each piece is exactly what you need in size and capability to meet the needs of your operations.
Staffing - One of the keys to success is having a seasoned and productive staff. A solid orientation program and continuous training is critical to reduce turnover.
Internal Client Communication - This is last but certainly NOT least. Frequent ongoing end user communications is vital to sustaining and improving upon the services and effectiveness of your Mail Center.

July 2010

In This Issue

Online Disatch Portal

Mail Operations Efficiency

Why Survey Your Internal Customers

Five Reasons to Survey Internal Customers

--- Keep pace with changing customer needs. Customer's opinions are very important when evaluating whether to make changes in your business.

--- Educating your customer with your services while asking them what "they" think about your services.

--- Shows them you respect their opinion. Taking action on survey feedback tells your customer that you are interested in what they think and you take their opinions seriously.

--- Lets them know you care by publishing the survey results highlighting areas you are working to improve.

--- Improve your image by conveying a partnership.

Our clients can take advantage of our on-line Internal Customer Satisfaction Survey to survey their internal end users. We do all of the work and they reap the benefits of compiled results. OMG can help generate an action plan based on survey results to make your assist in service improvements.

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