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Interested in deploying a patient portal, but don't have a website?
Give us a call, we have the capability and experience to build you a website. Our website offering is very affordable and simple to maintain. Once we build the basics, we teach you how to further customize the site to meet your specific needs. No experience necessary. Call Tangible Solutions at 800-393-9886 option 1 to learn more about the website we can build for you.
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Greetings!
Spring has certainly sprung and no doubt you are keeping busy. As recent weather events have illustrated, power outages can be a common event after Spring and Summer storms. With that in mind, in this issue of Happenings we have included some tips on how to deal with power outages and other communication disruptions to Happe-MDs. We also have some great new information on Health Information Exchange, or HIE, as well as an opportunity for you to let us know your thoughts about HIE's and using them in your practice.
Additionally we have included a few quick tips on how to utilize Happe-MDs when you are vacationing. For those times you need to work with one of our tech support staff, we show you how to quickly enter a session key. Lastly, we have included the upcoming Happe Hour webinar offerings with links to register. (umbrella drinks not provided)
As always, we welcome your input, so if you have a request for a specific Happe Hour webinar, or a suggestion of how we could be of further service - please let us know. Your suggestions make our solutions tangible!
We at Tangible Solutions hope your spring is off to a Happe, hoppin' start and we look forward to being of service in the year ahead.
Cheers!
Scott Braun
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Talk about a Shock! Preparing for Power Outages and other unpredictable computer disasters . . . .
We at Tangible Solutions believe that failing to plan can be a powerful plan for failure. This is especially true when it comes to Preparing for a power outage or disturbance. In this day and age, a power outage can be devastating to a business, playing havoc with much of what we use to do our jobs. The typical medical practice is no different than any other business facing a disturbance.
Fortunately, most power issues are not total outages, but, the potential devastation of an outage can be prevented by some simple planning. Studies show that 80% of most small business' power quality problems are created inside the facility! Large power users like air conditioners can cause significant surges and dips that affect other office equipment when they are cycling on and off.
So what can you do? There are two easy ways to protect your equipment against power quality problems: 1) surge suppressors and 2) UPS or uninterruptible power supplies. Surge suppressors are designed to smooth out power supply and can be used to protect against other sources of power disturbances like cable, telephone or modem lines. UPS equipment actually contains a battery, which is able to provide back-up power in case of a power failure, allowing enough time for computers to be properly shut down with out damage or data loss. Remember, power strips that are sold in most retail stores often do not provide the type of protection that is needed in a medical practice setting.
Additionally, it is also very critical to back up your data on a regular basis. If your system runs on a LAN it is especially critical for you to frequently back up your data. It is also a good idea to store this back up information offsite. If you are one of our many Happe Hosted clients, we handle performing the back-up and storage of your data automatically.
For those of you using our Happe-MDs service there are other circumstances besides power outages that can cause an interruption to your database access. Whether a wireless access point quits, cable/dsl modem fails, an Internet Service Provider drops or some other Internet disruption, there may be times where you can't access your e-MDs database. This doesn't have to mean that you can't see patients. Many of our customers use a simple solution when they can't access the database...they use paper. Sounds old school for sure, but it is effective. Simply documenting the visit either with a paper chart, or even a word processing application can get you through a temporary outage. Of course the front desk staff will usually ask, "how will we know what patients are coming in?" True without access to schedule they probably won't know that answer, however you can contact our help desk at 704-940-4200 option 8 and have your schedule faxed to your practice.
We sincerely hope you will not suffer a disruption in service, but if you do, it won't necessarily mean you have to shut down your practice until service is restored.
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Get More Training 
If you have recently added new staff members, or it's been a while since you had training, or you simply feel like you could be doing more with e-MDs Solution Series, we invite you to contact us at 800-393-9886 x 7415, to arrange for training with our highly acclaimed trainers. We would be happy to provide group or individual training tailored to your individual needs.
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Upcoming Happe Hour Webinars
Our training staff has been busy creating some useful Happe Hour webinars, based on your ideas and feedback. The Happe Hour live webinars start at 11 a.m. Eastern time and typically last between 45- 60 minutes and help you to further utilize new or different functions of eMDs software.
In addition to the live webinars, we maintain a library of recorded webinars, in the On-Demand Training Center. The recorded webinars let you order up your very own a Happe Hour when it is best for your schedule!
Below are the latest Happe Hour webinar dates. Please be sure to register now, as space is limited.
All webinars begin at 11 a.m. Eastern Time
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Health Information Exchange - HIE
 Now that the Meaningful Use era has progressed well into the first stage, folks are starting to look at what is coming next in stage two. Among the next steps is a greater push to start connecting providers not only with one another but with hospitals and state entities. While some providers will opt to use the same "system" as the hospital to make a connection, it may not fulfill the need to share information with immunization registries or other third-party organizations. Health Information Exchanges are being created to help facilitate the sharing of information among various participating entities. In each instance though, one obstacle remains, actually connecting and properly formatting data.
This is where Tangible Solutions fits into the equation. Over the past few months, we have been working with several state registries and numerous practices to develop solutions for submitting data. In addition we have established a data hub for a major lab company to handle the processing of both lab orders as well as results.
This has proven to be a good start in developing solutions for the industry, however we are interested to learn what other solutions are needed. Therefore we invite you to participate in a short survey on Health Information Exchange. This survey should only take a moment or two and would be greatly appreciated.
To participate in the the survey, simply click here.
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Tips, Tricks, & Shortcuts
 Entering a Session Key
Often times when dealing with our technical support staff, you will be encouraged to allow them direct access to your computer. The process involves having the end customer enter a "session key" and then granting permission for the technician to control the computer. We have worked to simplify the process of entering the session key by placing the entry field at the top of the Happe-MDs home page as illustrated below. So the next time you need enter a session key, just look for the box on the Happe-MDs site.
Attention Zirmed Customers
Zirmed will be hosting several informative webinars, in the coming weeks, pertaining to Remits that we think you may find helpful. To learn more or to register for the webinars, click here.
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e-MDs User Conference
 e-MDs recently opened up registration for their annual user conference. This year's conference will be held June 21-23 in Austin, TX.
The e-MDs User Conference is a great place to network with other users and exchange ideas as well as experiences with fellow medical professionals. Tangible Solutions will be an exhibitor again this year and we invite you to take advantage of the opportunity to learn more about e-MDs products and services, as well as meet some of our staff and learn more about the solutions we have to offer.
For more information about the e-MDs User Conference, or to register, click here. If you are interested in attending the 2012 User Conference, contact Scott Braun as we have a very limited number of discounted registrations available on a first come first served basis. |
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Security FAQ's
 In recent months we have been asked by a few you about the systems and related security, provided by our hosting service, as it pertains to Meaningful Use. In response, we have compiled the list of questions and provided the answers in a document, which you can download by clicking here.
We hope that this list proves helpful, as you perform your security audit. If you have a question that is not addressed by this list, please don't hesitate to contact our Customer Care department at 800-393-9886 x7415. |
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Let Us Know
 We appreciate feedback from our customers letting us know what we are doing right, what we are doing wrong, and how we can be of service. Perhaps you have a suggestion for a webinar. Maybe you have a particular technology need in your office, but can't seem to find a solution. Whatever the case, we truly want your feedback so that we can continue to provide the solutions and assistance you need to get your job done. To leave us feedback simply click on the link below:
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