Tami Middleton, director of Human Resources at the Doubletree Guest Suites in Boston, has worked with the Hotel Career Center participants for over four years. Since 2004, over fifty individuals at Middleton's hotel have gone through the training program that will help them further advance in the hospitality industry.
 
The Hotel Career Center offers pre-employment services for job seekers and training and career development services for employees already in the hospitality industry. Services for hotels' existing employees include English language classes, computer skills, and career coaching.
 
Tami Middleton is drawn to the mission of the Hotel Career Center-acclimating newcomers to living and working in Massachusetts. She is attracted to its ability to assist newcomers in making a fresh start. Middleton sees the on-site incumbent worker classes offered by the Hotel Career Center as an important part of achieving this mission-and helping her own business at the same time.
  
"Hospitality offers a great introduction to the culture of the United States, and [immigrants and refugees] can take the skills that they learn in the Hospitality Program anywhere-they can earn a promotion here or at a larger hotel or even start their own business. Hospitality provides a good stepping stone for newcomers."