Last July, I was a patient in day surgery at Rouge Valley Centenary hospital. From the first contact with a volunteer checking me in, to the final goodbye from surgical nursing staff at the front entrance, I was treated with supreme professionalism, courtesy, and friendliness. All of these qualities helped me to relax and confront a difficult and painful surgical experience. I was particularly impressed with the ease of processing paperwork and administering pre-surgical procedures and medications. Each medical person who approached me did so with calm, reassuring, and competent demeanour. Each step in the process was explained to me with details on what was being done, how it would affect me, and why it was necessary. I felt valued as a person. The surgical staff in the operating room continued this professionalism. The anesthetist and the surgeon greeted me, explained what would happen while I was unconscious, and what to expect in the recovery room. As impressive as this experience was, it is not uncommon for this hospital. RVC has a very good reputation, and I was pleased that the staff continues to deserve that high regard.

 

Gwendolyn R.