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TOP OF THE WEEK TO YOU!
(by realwired! CEO, Brenda Dohring)
Top of the Week to You! is designed to offer the inside scoop and latest of what's important in the world of technology as it relates to the commercial real estate industry. |
Incrementally Speaking
I had an opportunity to speak last week as part of a panel on sustainable development sponsored by the US Green Building Council in Central Florida. I'm not telling you this to let you know that I think it's important that our industry take a leadership role in sustainable development. I tell you this because it drives home something I recently learned from a good friend the week before which has the applicability to the sustainable/green movement and to all of us. Like many of you, throughout my career I've been in a constant state of curiosity. Sometimes it gets me in trouble, because I'm seen as always questioning things and sometimes I may come across as "difficult". But I wouldn't give up my curiosity for anything. So it was with great sincerity combined with this curiosity, that I asked a friend of mine how they got to be so smart. How did they manage the accomplishments they had in a seemingly short period of time. To set the stage for you, my question, "How did you get so smart?", was a reaction to something I heard from the lunch speaker and was written on a note pad. My curious nature had my brain wandering beyond what the speaker was trying to enlighten us about. This is no commentary on the speaker or the content, it's just more insight into the fact that my curious mind seems to always be seeking something. Without giving it a moment of thought, my friend quickly wrote this on yellow pad...INCREMENTALLY. It hit my brain like an explosion. It was concise. It was accurate and it was absolutely honest. But more than those things, and I'm sure she had no idea when she wrote it, it had impact that was going to carry forward. And it's a rare occasion when we hear or see something that carries enough punch that it becomes repeatable.
So while my brain did go back to paying attention to the speaker because it really was interesting to me, I kept coming back to the wisdom in that one word. Incrementally. Incrementally is not only how things happen, it's how things should happen. It's a great visual to remind ourselves that if we just do something, incremental change happens. Picture how many times have you stopped doing something, or worse yet, never started doing something, because all you could see was the finished product as opposed to the incremental steps and processes that would happen until you got there. I witness this all the time when consulting. People are unwilling to implement a new system and/or software to make changes because they feel they must do it all or do nothing at all. The all or nothing attitude is not really useful for most of us personally or as real estate professionals.
So, back to the program that I was so fortunate to be a part of; Financing a Green Building Project. The goal was to have some professionals from engineering, lending and valuation perspective discuss how to build, illustrate value and loan on a sustainable or "green" project. Talk about an incremental process. You might be surprised to learn that there's something called the Vancouver Valuation Accord Document - agreed to by 20 countries which adopted the definition of sustainable development created back in 1987. You may or may not know that the US Green Building Council, was the creator of and administers the LEED -Leadership in Energy & Environmental Design Green Building Rating System certification. Or that the LEED certification system has been in use for more than seven years in commercial construction. See the incremental movements? See the power of doing things incrementally?
Now the bad news. As I look at the players in our industry - appraisers, assessors, insurance adjusters, lenders, tenants, owners, buyers, sellers, brokers etc., there's not been a lot of incremental movement on valuation issues. It seems that architects and engineers have really been on the forefront and it is only recently that many of the more generalists are starting to join in. But in some ways it's okay because, as I was reminded very clearly last week, the best way to get really smart is incrementally. Try it yourself. You know there's something you've been meaning to do. A new software you been meaning to implement. An organization you've thought about joining. A project you'd like to begin. Or a trip you'd like to take. Take it on incrementally...One step at a time. When you do, it'll be sooner rather than later when someone wonders how you did it. You can simply and succinctly say, "Incrementally". | |
Sales/Marketing Tip
Job Security Found
I stopped in to Starbucks the other morning and ordered, as is my custom, "the largest size decaf". Somehow I just can't bring myself to say "venti". It makes me feel like some kind of Starbucks insider wannabe. As a child of the sixties, I abhor the idea of being an insider, especially an insider to a mammoth commercial enterprise that sells coolness. In fact, I wouldn't shop there at all if it wasn't for the fact that their coffee is really good, they have great service, the place really is sort of cool and the other shoppers remind me of me. They are either old hippies in suits or the new hippies, generation Y.
All right, I admit it. I've sold out by becoming a running dog lackey of the bourgeois capitalist swine victimized by the coffee industrial complex in spite of my best intention to remain, true to my hippie heritage, an outsider. But, I still won't say "venti".
The Starbucks workers are friendly and so am I. It's not unusual for us to have a brief but spirited conversation. This day the coffee bartender (OK, I don't use their other silly names either) was particularly garrulous and launched into a soliloquy, the essence of which was that coffee was so important that it should be distributed directly to the homes of every citizen via a system of pipes and the whole system should be administered as a public utility.
I backed away slowly.
A mass consumerism victim I may be, but I draw the line at collectivism. A utility? Starbucks as a government enterprise? The paperwork alone would insure that we never drank a hot cup again. Some things are better left to be done by individuals who have a direct incentive to do them well. Making coffee is one of those things. Selling coffee is another. I like Starbucks (the company) precisely because the workers are motivated to be good at their job (which includes being friendly) and don't get to keep their jobs if they are not.
That's a plan that works for everyone: the employees, the company and the customers.
That's why I like commission. If a commissioned (by this I mean pretty close to 100% commission) salesperson doesn't find a way to make things work for all three parties then he or she won't survive in the long term. The best will make a boatload of money. The mediocre will limp along. Underperformers will perish. Commissioned sales is a true meritocracy and there aren't many of those left.
The rewards for those who can do the job are enormous. That's why I continue to be surprised that with unemployment at record heights and growing, more people aren't taking up the craft. Every week someone calls me looking for a marketing job. Many of these candidates are very qualified. Their problem is that there aren't many marketing jobs available right now. Marketing is both important and expensive. In the long term it's hard to live without it. In the short term, cash being short in many companies as it is today, marketing expenses are the first to be cut. Maybe that's not such a good idea, but that's how it is.
Those who can sell, however, are in greater demand than ever. Commissioned salespeople are self-financing. That's why they get the big bucks. It takes a while to learn the craft. It's not easy. But for those who master it, there will always be great employment opportunities and they'll never have to tell anyone that they are "in transition". This brings us to our ironic destination.
The only profession in the world that is both highly paid and totally secure is that of the 100% commissioned salesperson. If you can do it, apply today.
Mark Fitzgerald, Sales Training Institute, Inc., Tampa, Florida provides this column weekly. Mr. Fitzgerald provides both group and customized sales training for professionals and companies. For more information, please contact him by telephone at 813-831-5555 via email at mark@saleskills.com or visit www.saleskills.com. |
Hot Deals/Leads
Swim N' Sport Retail, Inc. trades as Swim N' Sport at 39 locations throughout AZ, CO, FL, GA, LA, MD, NC, NJ, OH, SC, TN, TX and VA. The stores, offering designer women's swimwear, occupy spaces of 1,500 sq.ft. to 2,500 sq.ft. in malls and outlet, specialty and value centers. Growth opportunities are sought nationwide during the coming 18 months. Typical leases run 10 years. A vanilla shell and specific improvements are required. Preferred cotenants include upscale, high-fashion retailers. Major competitors include department stores. For more information, contact Mark Sidle, Swim 'N Sport Retail, Inc., 2396 Northwest 96th Avenue, Miami, FL 33172.
Fallas Paredes operates 100 locations throughout AZ, CA, NM, NV and TX. The discount clothing stores occupy spaces of 15,000 sq.ft. to 25,000 sq.ft. in value centers. Growth opportunities are sought throughout Orange, San Bernardino and Riverside counties in CA during the coming 18 months, with representation by Strategic Retail Advisors. Typical leases run 30 years. A vanilla shell or specific improvements are required. Major competitors include Dee Dee's Discount. For more information, contact Jeff Reenders, Strategic Retail Advisors, 3990 Westerly Place, Suite 230, Newport Beach, CA 92660.
Subway Real Estate Corp. trades as Subway at 31,057 locations nationwide and internationally. The quick-service sandwich restaurants occupy spaces of 800 sq.ft. to 2,000 sq.ft. in freestanding locations, malls, urban/downtown areas and entertainment, lifestyle, power, specialty, strip,
tourist and value centers. Growth opportunities are sought throughout the existing markets during the coming 18 months. Typical leases run five years with options. The company is franchising. For more information, contact John Devine, Subway Real Estate Corp., 325 Bic Drive, Milford, CT 06461.
Schakolad Chocolate Factory operates 34 locations throughout CT, FL, GA, IN, MI, NY, OH, TN, TX and VA, as well as internationally. The stores, offering European-style handmade chocolates, occupy spaces of 1,200 sq.ft. to 1,600 sq.ft. in urban/downtown areas and entertainment, lifestyle, specialty and tourist centers. Growth opportunities are sought throughout the eastern region during the coming 18 months. Typical leases run five years with a five-year option. A vanilla shell is required. Preferred cotenants include Starbucks, The Cheesecake Factory, Marble Slab Creamery and steakhouses. Major competitors include Godiva. Preferred demographics include a population of 50,000 within five miles earning $50,000 as the average household income. The company is franchising. For more information, contact Edgar Schaked, Schakolad Chocolate Factory, 5966 Lakehurst Drive, Orlando, FL 32819.
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Featured Internet Site of the Week
FixYa
Support Information for Consumer Electronics & Appliances , Repair Services, Manuals, Guides, FAQs & Troubleshooting. www.fixya.com | |
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