New RW Logo
 
July 1, 2009
Volume 10 - Number 26
Streamlining the Business of Commercial Real Estate
Divider Line
Join Our Mailing List!
In This Issue
Are You Happy Yet?
Sales/Marketing Tip
Hot Deals/Leads
Featured Internet Site
Past Newsletters
Divider Line
realwired! 
Products & Services
 
Ask about our latest offering,
 
The perfect system for banks to lower the cost of ordering appraisals, managing 3rd party service providers and managing problem real estate loans.
Divider Line
3 Reasons Why 
QuickConnect
QuickConnect+
ProjectWorkspaceCustom
 
Are you...
 
Tired of trying to email attachments and documents to clients just to get a "Delivery Failure" notice?
 
Paying overnight charges for large documents?
 
Ready to solve delivery delays and improve workflow and increase production?
 
We have the solution for you...QuickConnect!
Divider Line

No. 1 Selling Comp
Database Software
DC Live Demo Image
Divider Line

 

More than 5,000 of you love DataComp©.  Now be the first to have EDGE©...the appraisal report generating software.
 
Contact us for special Introductory Pricing!
Divider Line

For more information on realwired! Products and Services, please call (813) 349-2700 or email Sunda@realwired.com

TOP OF THE WEEK TO YOU!
(by realwired! CEO, Brenda Dohring)BDH Photo
 
Top of the Week to You! is designed to offer the inside scoop and latest of what's important in the world of technology as it relates to the commercial real estate industry.
Are You Happy Yet?
Far less than 1% of the global population has the wealth, health, political and cultural freedoms, family support and free time that makes up our lifestyle.  Simply put, happiness lies in ones ability to recognize it.  I hear a lot of talk lately, and so do you, that no one is happy.  This economy has everyone feeling rather grumpy.  So I thought with the celebration of the 4th of July this week, you'd indulge me a bit.  I don't say this to be funny or sarcastic...though I sometimes am known to be "snarky", but I am happy.  Really.  And deep down, I'll bet you are too, only you might not want to say it out loud because it doesn't fit well with popular water cooler talk these days.

So if you're still reading, you've decided to indulge me and I promise not to stray too far from my tech solution platform.  But those of you who communicate back to me know that I'm really not about "tech" at all.  I'm about people using tech...big difference.  Very few of you like tech.  You do, however, like to be happy and successful and you like to determine your own parameters for both.  I know a little about your overall demographic profile, which means I know you are well read, you like to set and reach goals and you like to know you have the best "tools" to enjoy your career and your personal life. 

And since you're indulging me, here's some inside "skinny" on why you should answer the, "Are you happy yet?" question with a resounding, "Yes!", no matter what.  Just take a moment to marvel at all the social freedoms we have as we celebrate this July 4th.   Look at the freedom of the social networks forming and marvel that it's all possible because we have fast internet.  Yep, really fast communication.  That should make us all very happy.  People using technology is the key, with an emphasis on people.  It's flag waving kind of stuff.

So while you have the freedom to enjoy beer, barbeque and fireworks while talking about the poor economy, I hope you don't.  I hope instead you use the day to enjoy beer, barbeque and fireworks while connecting with friends and loved ones wherever they may be, and marvel that you can!  Happy 4th of July!!
Sales/Marketing Tip
Checking the Training Box
One of my clients (who bought and paid for his own sales training) was asked to attend a company-provided sales training program recently.  Apparently the company had spent a small fortune designing a custom selling system, which was taught to the salespeople over several days. Below is the system (as described to me).

  1. Ask probing questions.
  2. Do the same presentation you were going to do anyway.
  3. Handle objections (i.e. argue with the prospect and tell him he's wrong.)
  4. Cut the price (only!!!) if you have to.

As Dave Barry says, "I'm not making this up."

The advantages of such a system are obvious:
  1. It can be taught to the salespeople easily and cheaply by people who don't actually sell anything themselves.
  2. It's just like the competition's selling system so the prospects will be comfortable with it.
  3. Training people in it is cheap, so management avoids any risk.
  4. The delivery model (one or two days of concentrated training that people quickly forget) has no chance of changing anyone's behavior so when it doesn't work management can blame the sales force instead of excepting the blame themselves.
  5. It's the way people sold in the sixties, so both the salesperson and the prospect can share a nostalgic moment together before the prospect buys their equipment from the competition and gives the salesperson an order for only the low-margin stuff, if anything.

Further good news is the salesperson had to pay nothing for the training. It sounds like it was worth every penny.

If in my description of the above (true) story you detected a note of sarcasm, then your sarcasm detector is functioning fine. The story would be funny if it wasn't true... and oh, so common. As it is, it's sad.

Selling is serious business. No company will continue to exist without a great sales methodology and dedicated, well-trained salespeople. These things don't happen by chance and getting this stuff done is not a matter of convenience. Companies really have no choice but to do what actually works and neither the selling system nor the training methodology mentioned above will.

The selling system is tired, old sales stuff that's insulting to the prospect and ineffective for closing deals. 
The training delivery model, while convenient for the company, has zero chance of making a lasting impact on the salesperson. People just don't learn that way.
 
Come to think of it, maybe it's not such a bad plan after all. If you're going to teach people something dumb it's probably better if they don't remember any of it.
 
Mark Fitzgerald, Sales Training Institute, Inc., Tampa, Florida provides this column weekly.  Mr. Fitzgerald provides both group and customized sales training for professionals and companies.  For more information, please contact him by telephone at 813-831-5555 via email at mark@saleskills.com or visit www.saleskills.com.
Hot Deals/Leads 
The Sherwin Williams Co. (Midwest Division) trades as Sherwin Williams at 3,325 locations nationwide and throughout Canada. The stores, specializing in paint and paint-related products, occupy spaces of 4,500 sq.ft. in freestanding locations. Plans call for 15 to 20 openings throughout the Chicago, IL; Minneapolis, MN and Seattle and Tacoma, WA metropolitan areas during the coming 18 months. Typical leases run five to 10 years with options.  For more information, contact Jeff Light, The Sherwin Williams Co. (Midwest Division), 11410 Alameda Drive, Strongsville, OH 44149.

Pacific Sales operates 35 locations throughout AZ, CA and NV. The stores, offering kitchen and bath items and appliances as well as electronics, occupy spaces of 20,000 sq.ft. to 25,000 sq.ft. in freestanding locations and power centers. Plans call for six openings throughout southern CA during the coming 18 months, with representation by Epsteen & Associates. Typical leases run 10 years with four, five-year options. The company prefers to locate in freeway-visible sites. For more information, contact Maryl Haire, Epsteen & Associates, 1429 4th Street, Santa Monica, CA 90401.

East of Chicago Pizza Co. trades as East of Chicago Pizza at 100 locations throughout IN, OH, SC and WV. The restaurants, offering pizza, subs and salads, occupy spaces of 1,350 sq.ft. to 3,400 sq.ft. in freestanding locations and strip centers. Growth opportunities are sought nationwide during the coming 18 months. Typical leases run five years with three, five-year options. A vanilla shell and specific improvements are required.
For more information, contact Chuck McGee, East of Chicago Pizza Co., 121 West High Street, 12th Floor, Lima, OH 45801.

Mancini Sleepworld operates 27 locations throughout CA. The stores occupy spaces of 7,000 sq.ft. to 14,000 sq.ft. in strip centers and freestanding locations. Plans call for five to seven openings throughout the San Francisco Bay Area of CA during the coming 18 months. For more information, contact Randy Mancini, Mancini Sleepworld, Inc., 599 Hawthorne Place, Livermore, CA 94550.
 
 
Like these leads?  Want more?  Go to the Dealmakers website for a FREE Trial subscription to The Dealmakers, the nation's weekly news source on retail real estate.
Featured Internet Site of the Week
MakeUseOf
For more cool websites and web app reviews.  www.makeuseof.com
Past Newsletters