Brenda Dohring 
 
April, 2009
 Volume 5 - Newsletter 4
Streamlining the Business of Commercial Real Estate for Appraisers
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In This Issue
Appraisal Best Practices
DataComp© Tip
EDGE© Insights
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No. 1 Selling Comp
Database Software
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YouConnect

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Additional Services Available 
Too busy to create your own templates?  We're here to help.
We now offer services to create your custom templates for use with our appraisal generating software, EDGE©.
 
Interested?  Please contact Sarah Razai at (813) 221-0703.  She will be happy to help.
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DataComp©
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Please make sure you are running the current 5.2.11 version of DataComp©.
To download click here.
DataComp©
Additional Services Available
Need more custom fields in DataComp© but don't have the time to set them up?  We now offer service to set up your Custom Tabs for you.  The price varies depending on how many fields you want configured.
 
Don't forget...you can also contact us about setting up your DataComp© custom outputs for both Word and Excel.
 
Interested?  Please contact Sarah Razai at (813) 221-0703.  She will be happy to help.
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For more information on realwired!© Products and Services, please call
(813) 349-2700 or email Sunda@realwired.com
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APPRAISAL BEST PRACTICESJeff Hicks
by Jeff Hicks, President,
The Dohring Group/realwired!©
 
We have been gathering best practice tips for over ten years from the best appraisers in the country and now we'd like to share them with you.
Culture Shock?
There's an old saying, "you don't have 20 years experience, you have one year of experience and you repeated it 19 times".  This somewhat cynical statement is aimed to highlight the issue that doing the same thing over and over might not be the best way to run your business.
 
I just got off the phone with a prospect that was considering purchasing our report generating software EDGE, but came to the conclusion that our program "didn't fit the needs of the appraisal firm at this time".  That seemed confusing to me.  How can a report generating software written specifically for commercial appraisers "not fit the needs"?  I could understand if the program was difficult to setup, use or not meaningful for productivity. Definitely not the case with EDGE.
 
Upon further questioning, it came down to office culture.  This particular appraisal firm is doing a lot of things "old-school" like manual dictation being transcribed by secretaries and researchers who track down various information such as neighborhoods.  Nothing wrong with the secretaries and researchers.  The appraisers in this firm feel protective generating appraisals the current way (often times the only way ever, since the owner/MAI hasn't improved any internal systems in years).
 
In the end, the learning curve of a new system proved to be too much for this particular firm.  The prospect I was speaking to understood that he had an uphill battle to introduce efficiency changes at his firm.
 
Many of you have been appraising for years and I suspect you are very productive the way you do things now.  In the end we all want the same thing...great quality appraisals, high production, less hours.  The ability to systematize the office in order to create value for our appraisal firms is the end game for when we retire or at least take the foot off the accelerator. 
 
If you  have an appraisal "best practice" you would like to share, please forward to Sunda@realwired.comIf your best practice is selected, your name and company will be showcased.
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DataComp© Tip
How do you confirm a comp?  After talking to thousands of appraisal firms, yes thousands, we have determined how most appraisers go about comp write-ups.  Depending on the assignment and location of the subject property, appraisers generally aggregate five to ten comparables (for example) the Sales Comparison Approach for a single report.  The sales research criteria are applicability of property type, physical characteristic similarities and timely data.  They sift through the data and take out the obvious non-arm's length sales, such as related buyers and sellers.  Most appraisers will then call and confirm each sale and manually write on their printed out draft comps.  After they have confirmed all of the sales, they then manually type them into DataComp.
 
Other appraisers will create draft comps and immediately type them into DataComp and confirm them as they enter data.  Another method is to create an import filter in DataComp and import some raw data from public or private data sources in order to avoid typing in common data fields such as buyer, seller, sale price, sale date, etc. for each comp.

For those multi-tasking appraisers, they often have two or possibly three monitors with ten or more websites open at any given time.  This group seems to be the most efficient "comp writer-uppers".  They use sites like anwho.com to get to confirming sources phone number, superpages.com for a tenant list within a particular building, property appraiser's website for base physical data, and state corporation lookup web site to determine the buyer and seller's names (if purchased as a corporation or LLC).  Some use Dragon Naturally Speaking voice recognition software and dictate their comps (primarily the remarks section) into DataComp.

Often times these appraisers will Google the comparable's address.  Sometimes the appraisers get lucky and finds the comp was a former Loopnet listing or maybe finds an article written up about the transaction in a local trade journal or newspaper.  They make good use of Loopnet's "recent sales" section of their web site which can be very helpful in researching sales.  They also do not overlook smaller lesser obvious research sources such as MLS or a property appraiser's sales search.

In the end there are many ways to confirm comps.  The goal is efficient use of time to produce the highest quality comp.  Have a quick meeting in your office and share efficiency tips about comp write-ups.  After all, I bet the majority of your every day work time has something to do with comp write-ups.
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INSIGHTS
EDGE is a very easy to use report generating software for commercial appraisers.  One of its assumptions is that your internal data is somewhat organized, since it often requires you browse to your folders and link with documents to assemble your reports.  By internal data I mean neighborhoods, regionals, zoning, traffic counts, market studies, etc.

Some appraisers get stuck at basic data organization.  As appraisers, we manage a lot of data and often times find it hard to categorize.  Sometimes an appraiser's great attention to detail can be an Achilles' heel. 

I suggest you read Michael Gerber's "E-Myth" book.  It will open your eyes to think more as an "appraiser entrepreneur" and less as an "appraiser technician".  For the super type-A folks, this book will provide a treasure trove of organizational systems.  However, for the "typical" appraiser, the book might bring on a case of "analysis paralysis" when it comes to data/office systems organization.

Most appraisers find the task of office organization daunting.  However, if you decide to go down the road of organizing all your data, you will be pleasantly surprised at the outcome.  Why?  Because you can organize the data any way you want and people in your office will stop asking you so many questions. 

Let's face it, most of your day is interrupted by your appraisers or support staff asking you questions.  If the data is so well organized that everyone generally knows where everything is and where to put new, future information, your life will be a lot smoother.  Moreover, your appraisers will be more efficient.

So be open to organizing your office data and creating systems in which to catalog.  You may want to take baby steps and take the general "spirit" of E-Myth and organize your electronic folders first.  Work hard to avoid the "appraiser's dilemma"..."I'm too busy cranking out appraisals to take the time to organize my stuff". 

The goal is not just to be paperless, it's the ability to find any bit of information you or your office has ever produced within minutes.