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TOP OF THE WEEK TO YOU!
(by realwired! CEO, Brenda Dohring)
Top of the Week to You! is designed to offer the inside scoop and latest of what's important in the world of technology as it relates to the commercial real estate industry. |
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Broker Incentives are Back or Are They? Real estate professionals love incentives and bonuses. They will help you move your property in this downturn. Really think so? Or are they just short-term, expensive solutions that typically provide only tepid results? The experts I talk to often compare broker bonuses to liposuction - a quick, painful solution to what could have been accomplished through basic changes in everyday habits. Oh my!
So what can you do in a market like we're experiencing? The same thing you've been doing with a bit more elbow grease. And to cut down on the elbow grease part, please, please figure out how to make good use of technology to have great processes. In this market, it's not optional. Whoever has the best processes will win. Processes make everyone feel comfortable. They breed trust. They show competency. Right now everyone is scared. Scared they'll make a wrong decision. Scared they'll hire the wrong person to help them make the decision they're scared of. Scared, scared, scared and they won't tell you that. People are tightening everything and believe they can't afford to make a poor decision. They're facing the fact that the market won't cover mistakes. So what the heck is new? NOTHING.
Here's the truth about incentives as a way to get good results. The whole truth. The truth from the mouths of those on both sides of any deal. Incentives alone are useless. Before you jump down my throat, notice I said "incentives alone are useless". They have their place, but not until you've got the "A" team looking at the opportunity to work with you. And I contend that you can't be an "A" player unless you're seen as the "get it done faster with less hassle" person. Offer incentives without first accessing the person you want to work with through the following and you're just plain nuts. You'll attract the direct opposite of what you need and be worse off since there's a promise of a "prize" that's going to cost you big bucks. So here's what you must do...
If you're making a decision on who should represent you, ask questions about a typical day in the life of the agent. You can certainly judge if they are effective rather quickly by noticing a few little things which will tell you how "process oriented" they are. If you see a chink in the armor, move on.
Time is everyone's most precious asset. Watch for signs that whoever you work with manages their time well. If someone representing you doesn't manage their time well, they'll surely waste not only your time, but your dollars and even worse the time of prospective users or buyers of your property.
Remember most brokers who have been in the business for 5 years get 90 percent of their business from referrals.
Just a few questions about how they manage their referrals and how they stay in contact with previous clients will give you great insight about how well they'll prospect for you and the results you'll get.
Once you have addressed the issues above, go ahead and include all the incentives and bonuses you can afford. Just one last word of caution. Some incentive packages can indicate "desperation". Make sure your incentive is as much about getting your needs met or your deal noticed as it is about the prize.
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Sales/Marketing Tip
No Easy Answers
One of the foundations of modern physics is Heisenberg's Uncertainty Principle. You, as I, have no doubt spent a fair amount of time pondering its implications. It's as good a brain teaser as they get. Its counterintuitive implications are difficult for mere mortals like me to get my mind around. I may not understand it even today.
In simple terms, the Uncertainty Principle says that you can't measure both the speed and the position of a particle. You can measure either one, but doing so, you give up the ability to ever know the other.
For many years I thought that Heisenberg's claim was epistemological in nature. I thought that the principle said something about the limits of what could be known. I always had a suspicion that I didn't really understand the nature of the idea. It slowly dawned on me that physics is about the way the world is, not just what we know about it. Heisenberg is telling us not simply that we can't know these two things at once but that our natural understanding of what velocity and position are is wrong. At a quantum level neither concept makes sense.
It's not easy to accept that one isn't making sense when one states that something is here and not there. We feel that we know what we're talking about when we make a claim about how fast something is moving. And, for all practical purposes, in everyday life we can stick with our normal understanding of these things even though Heisenberg clearly demonstrated that we're wrong. But the idea that things are not as they appear pervades our lives and tarnishes even the world of sales
You think I'm crazy?
In the last fourteen years I've presented more than four thousand sales seminars. The single most requested topic in recent years has been: how to get past gatekeepers. This seems like sales 101. Surely, highly paid professionals must have mastered this fundamental skill early in their careers. Apparently not. I regularly have to address this issue for even the most seasoned pros.
And here's where the art of selling gets a little like quantum physics.
Salespeople imagine that there are some particular words that will magically usher them past the feared gatekeepers and into the presence of Mr. or Mrs. Big. They say, "Please Mark, just tell us the words". And I can. And I do. Unfortunately, the words, like the concepts of speed and position, won't get us where we want to go. Human communications is about much more than words.
It's not what you say but how you say it that matters.
Gatekeepers are often called receptionists. I like that idea. It implies that they are there to receive me. I find them almost invariably to be kind, friendly and helpful. They usually assist me in connecting with the person with whom I want to speak. I'm not special either. Lots of salespeople have mastered the art of dealing with gatekeepers. I know. Someone taught it to me and I've taught it to thousands of salespeople myself.
It takes considerably more effort than just learning better words. But, of course, it's worth the effort. Fail to master the concept and you'll likely underachieve in sales.
Getting past gatekeepers is about understanding people (both ourselves and others) in a different way. When the fog clears life is beautiful. Until then it's as mysterious as physics.
Mark Fitzgerald, Sales Training Institute, Inc., Tampa, Florida provides this column weekly. Mr. Fitzgerald provides both group and customized sales training for professionals and companies. For more information, please contact him by telephone at 813-831-5555, via email at mark@saleskills.com or visit www.saleskills.com. |
Au Bon Pain operates 226 locations nationwide and internationally. The bakery/cafes, offering sandwiches, soups, salads, hot entrees, yogurt and snacks, desserts and breakfast items, occupy spaces of 2,200 sq.ft. to 3,000 sq.ft. in urban/downtown areas. Plans call for five openings throughout the metropolitan area of Washington, DC and the metropolitan area of Baltimore, MD during the coming 18 months, with representation by Madison Retail Group. The company prefers to locate in areas with a high daytime population. For more information, contact Anastasia Kharchenko, Madison Retail Group, 2001 Pennsylvania Avenue Northwest, 10th Floor, Washington, DC 20006; Web sites: www.aubonpain.com and www.madisonretailgroup.com
Wing Zone operates 85 locations nationwide. The restaurants, offering a variety of wings, occupy spaces of 800 sq.ft. to 1,500 sq.ft. in entertainment, mixed-use, power and strip centers, as well as urban/downtown areas. Growth opportunities are sought throughout Prince Georges County in MD during the coming 18 months, with representation by National Real Estate Brokerage, Inc. Preferred demographics include a population of 50,000 within three miles. For more information regarding Wing Zone, contact Andy Hotchkiss, National Real Estate Brokerage, Inc., 6001 Montrose Road, Suite 310, Rockville, MD 20852
Wasabi Sushi and Wasabi to Go operate at three locations throughout Arlington, VA and Washington, DC. The fast casual Japanese restaurants occupy spaces of 1,000 sq.ft. to 4,000 sq.ft. in lifestyle and mixed-use centers and urban/downtown areas. Plans call for three to four openings throughout Washington, DC during the coming 18 months, with representation by Madison Retail Group. The company prefers to locate in densely populated urban areas and to cotenant with upscale restaurants. For more information, contact Anastasia Kharchenko, Madison Retail Group, 2001 Pennsylvania Avenue Northwest, 10th Floor, Washington, DC 20006; Web site: www.madisonretailgroup.com
El Pollo Loco operates 380 locations throughout AZ, CA, CO, CT, GA, IL, MA, NV and TX. The restaurants, offering flame-grilled chicken, salads, soups and quesadillas, occupy spaces of 2,000 sq.ft. to 3,500 sq.ft. in endcaps and freestanding locations with a drive-thru. Growth opportunities are sought throughout the New England region during the coming 18 months, with representation by National Commercial Brokers, Inc. . For more information, contact Harmon Lewis, National Commercial Brokers, Inc., 75 Second Avenue, Suite 315, Needham, MA 02494; Web site: www.nationalcommercial.com
Darden Restaurants trades as The Capital Grill at 34 locations nationwide. The restaurants occupy spaces of 8,000 sq.ft. to 9,000 sq.ft. in downtown/urban and suburban locations. Plans call for three to six openings throughout the existing market during the coming 18 months. Typical leases run for terms of 10 years. Preferred cotenants include high-end hotels and office buildings. For more information, contact Tom McCarty, Darden Restaurants, 15695 West 67th Place, Arvada, CO 80007; Web site: www.dardenrestaurants.com.
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