IN THIS ISSUE:
BOOK REVIEW: Continuity Management
OPPORTUNITY: 2008 CNM Comensation Survey
FEATURED SERVICE: Compensation Philosophy
THIS MONTH'S QUESTION: Staff Appreciation
UPCOMING EVENTS
Join Our Mailing List
BOOK REVIEW 
Continuity Management:
Preserving Corporate Knowledge and Productivity When Employees Leave
 
by Hamilton Beazley, Jeremiah Boenish and David Harden
 
Continuity Cover
The emergence of the Information Age and what the book calls the "Knowledge Economy" has resulted in knowledge being seen as an important source of wealth and the bottom line.
 
The author's focus and examples come from corporate America and the military, but if you take the time to read between the lines, there are very important messages for the nonprofit sector to take to heart.
 
This books offers insights for all organizations, but especially those transitioning from a long time founders as well as those anticipating imminent growth or downsizing.
 
The book is broken into three parts and sixteen chapters that include:
 
Part 1: Knowledge Continuity in the Information Age
1. Knowledge Loss in the Information Age
2. Knowledge as a Capital Asset
3. Knowledge Continuity
4. The New Management Function
5. The Knowledge Learning Curve
 
Part 2: Confessions of a Continuity Manager
6. Getting Started
7. Six Steps to Continuity Management
8. Designing the Knowledge Profile
9. Developing the Knowledge Profile Analysis Questions
10. Developing K Quest: The Knowledge Questionnaire
11. Creating the Knowledge Profile
 
Part 3: Knowledge Asset Management
12. Operating Knowledge Transfer and Acquisition
13. Realignment of the Organizational Culture and Reward System
14. Continuity Management in Practice
You can order the book online through the Amazon.com website.
Contact Us
 
PO Photo 
Patty Oertel
323-257-1125
 
CTW Photo 
Charles Watson
805-320-1408
Quick Links
February 2008 Edition
News from The Oertel Group
Greetings!

Welcome to our newsletter.  As a member of our e-news community, The Oertel Group is pleased to provide you with regular updates about issues and information that effect the nonprofit field and help to maximize your nonprofit's performance.
OPPORTUNITY 
2008 Compensation & Benefits Survey Update NOW!!
 
Join over 700 nonprofits who annually participate in developing the Nonprofit Compensation & Benefits Survey.  It is easy to do and brings significant rewards to your nonprofit and the industry. 
 
survey cover
 
If you download and complete the easy-to-use EXCEL questionnaire by February 29th you will be entitled to a 70% discount on your copy of the completed survey.
 
The survey will cover nonprofit specific job titles, benefits and salaries broken down by budget size, total employees, county and field of service.  There are separate reports for Northern CA and So/Central California.
 
This is a great resource for Executive Directors, Board Members and Human Resource professionals to use in setting equitable salaries, comply with IRS regulations and to assist in budgeting
 
If want more information or have questions call 213-346-3260 or email [email protected].
 
Download the survey HERE.

FEATURED SERVICE:
Compensation Philosophy

The nonprofit sector is very labor intensive with salaries and benefits almost always being the largest budget item.  It is through people that our missions are fulfilled and therefore employees must be viewed as a critical resource.  The Compensation and Benefits survey produced by the Center for Nonprofit Management is a valuable resource in understanding the competitive picture. 

However, salary comparisons don't tell the whole story. Boards and management organizations also need to determine for themselves their compensation philosophy - what do they value in relation to their employees.  Factors that are frequently included in a compensation philosophy in addition to external competitiveness are: internal equity, experience and credentials, as well as performance.  Organizations may choose to only include some of these items, rank them or assign each factor a percentage weight.  These choices will have an impact on an organization's recruitment and retention effectiveness. 

In working with boards on these issues, The Oertel Group will often hear that "we pay what we can afford."  Acknowledging that resources can be constrained and there are challenges to raising additional funds, boards need to understand the implications of paying at the low end of the competitive picture.  The most common consequence is high turnover which has a set of additional costs including: the costs of not providing full service because key positions are open; the costs of recruitment; the costs of training a new employee,; and the costs to morale of staff who are having to cover for the open position. 

By setting a compensation philosophy, board members and management can set strategic goals regarding what they want to pay and then develop a resource development plan to secure sufficient resources for its implementation.  It is easier to incorporate salary adjustments into government grants/contracts if an organization has a strategic compensation plan; having at least some of the increased salaries be covered by government contracts makes the amount needed to be raised by other sources considerably less.  

The Oertel Group can assist your organization with setting a compensation philosophy and related organizational development work of organizational structure, job descriptions, performance measures, performance review systems, and supervision practices.

If you are interested in any of the planning services, please contact us at 323-257-1125 or via email.

THIS MONTH'S QUESTION:
What can I do to show how much I appreciate my staff without going broke?

As outlined in the above article, staff members are critical to the successful implementation of a nonprofit organization's mission.  Having clear and fair compensation practices are important.  Beyond the money, it is fair to say that most staff members like to be thanked in person for their work and its impact on the mission of the organization.  Some studies even rank appreciation almost equal in value to pay rates. It is therefore good business practice to regularly ask staff what would be meaningful to them in terms of recognition and then do something about it. 
 
The Intercommunity Child Guidance Center in Whittier has two interesting and low cost ways of showing staff appreciation.  The first is Cause for Applause: managers are asked to nominate staff members that have done outstanding work in the previous month.  These staff members are then acknowledged with applause at the monthly staff meeting and through the electronic newsletter.  The second is the People Choice Awards: staff members vote in three to five categories (e.g. best team player), winners are announced at the holiday party and awarded recognition and a half-day off.
 
Showing appreciation is limited only to your imagination and creativeness - a commodity in abundance at most nonprofits.
UPCOMING EVENTS 
 
2-14-2008
"Essential Tools for New Executive Directors" seminar at the Center for Nonprofit Management from 9 am - 4 pm. - P. Oertel Instructor
 
More info is available at the Center's website at www.cnmsocal.org.
Please feel free to pass this newsletter along to your friends.
 
Sincerely,
 
PO Signature 
CTW Signature 
 
Patty Oertel and Charles Watson
The Oertel Group
 
ALL RIGHTS RESERVED Copyright 2007
The Oertel Group: Maximizing Nonprofit Performance
1337 Brixton Road Pasadena CA 91105