1. Develop every employee. Investing in people will reap far more rewards than focusing on targets and results. Because it's the people that create those results. But focus on your people, one person at a time. Develop each one equitably.

Employees can only achieve what they are capable of achieving, so it's your job to help all your employees be more capable so they -- and your business -- can achieve more.

2. Deal with problems immediately. Nothing kills team morale more quickly than problems that don't get addressed. Interpersonal squabbles, performance issues, feuds between departments... all negatively impact employee motivation and enthusiasm.

And small problems never go away. They just fester and grow into bigger problems. Plus, when you ignore a problem your employees immediately lose respect for you, and without respect, you can't lead.

3. Serve others, not yourself. Never say or do anything that in any way puts you in the spotlight, however briefly. Never congratulate employees and digress for a few moments to discuss what you did.

Your glory should always be reflected, never direct.

When you consistently act as if you are less important than your employees -- and when you never ask employees to do something you don't do -- everyone knows how important you really are.

4. Always remember where you came from. When you see a famous person blow off someone seeking an autograph, you might say, "If I was in a similar position I would never do that."

But actually, you do. To some of your employees, especially new employees, you are at least slightly famous. You're in charge. You're the boss.

That's why an employee who wants to talk about something that seems inconsequential may just want to spend a few moments with you.

When that happens, you have a choice. You can blow the employee off... or you can see the moment for its true importance: A chance to inspire, reassure, motivate, and even give someone hope for greater things in their life. The higher you rise the greater the impact you can make -- and the greater your responsibility to make that impact.

In the eyes of his or her employees, a remarkable boss is a star.

Remember where you came from, and be gracious with your stardom.

(Some excerpts taken from www.inc.com)

Leadership training opportunities are offered in many ways to meet your organization's specific needs and budget. Take a look at our different training approaches, including these On-Demand traning courses:

• Supervisor 101
• Bringing Out the Best in You and Others
• Managing Staff in Stressful Times: Celebrations and Challenges of Leading Multiple Generations
• Dealing With Difficult People
• Creating a Culture of Customer Service Excellence
• The Healthy Leader: Learning to Lead Yourself