Let's take a quick look at the four distinct personality types and what each one looks for in customer service: PLAYFUL YELLOW: The "people person," a big talker, loves excitement and fun, creative, doesn't like schedules and planners, is often late, can turn a boring task into great fun.
Customer Service Tip: Make conversation and small talk, create a personal touch, be interested in him/her as a person. Listen to a story he/she may want to tell you. Playful Yellows are conversationalists.
PROPER BLUE: Functions best in a structured environment, great planner, very organized, wants to know what's coming, need time to prepare, perfectionistic, quiet.
Customer Service Tip: Be prompt, give details, do things in an orderly manner, without a lot of changes and surprises. Proper Blues want things done right and accomplished very timely.
POWERFUL RED: Always busy, thrives on achievement and production, fast-paced, multi-tasker, long to do lists, loves to lead, somewhat bossy, little insensitive to others' feelings.
Customer Service Tip: Be quick, to the point, don't make small talk. Powerful Reds are very busy people, and just want to accomplish their task as quickly as possible.
PEACEFUL GREEN: Laid back, cool/calm/collected, doesn't get in a hurry, quiet, soft-spoken, likeable, has few enemies, dislikes conflict, tends to procrastinate.
Customer Service Tip: Don't rush things, and avoid giving a lot of choices; keep details to a minimum. Peaceful Greens dislike situations that create undue stress.
Which one are you? You're most likely a combination of two of these primarily, with the other two making up a lesser part of who you are. Whichever combination you are will determine the personalities you relate to the easiest. But it's SO helpful to understand all four, and apply the strategies that will make providing customer service more effective to each one.
Want more information to help you do this? "Through The Eyes" e-books have been developed to give you an in-depth look at each of the four personaity styles. Combo Set includes:
Through the Eyes of the Peaceful Green
Through the Eyes of the Playful Yellow
Through the Eyes of the Powerful Red
Through the Eyes of the Proper Blue
Remember the Combo set is free with your purchase of Creating a Culture of Customer Service through March 10! In the on-demand course, Creating a Culture of Customer Service, you will find all the steps to organizational change, as well as strategies for implementation. Check it out now so you can learn ways to dramatically improve your customer service.
In the on-demand course, Creating a Culture of Customer Service, you will find all the steps to organizational change, as well as strategies for implementation so that you can learn ways to dramatically improve your customer service. The Creating a Culture of Customer Service program is available "on-demand" so that you can train at your own pace. BONUS: Purchase once and use for all of your staff no matter if you have 1, 10, 100 or 1000 employees! Take a look... 
Have you ever noticed that some people are just plain hard for you to deal with? 
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