| 6 Steps to Organizational Culture Change | February 21, 2011 |
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Greetings!
What does the phrase "workplace culture" mean? Why is it important?  The simple definition is "the way we do things around here." It includes daily work practices together with other behaviors and attitudes. How your clients, colleagues and customers are treated and served by your staff make up your customer service culture. And if yours is not as positive as you'd like it to be - you can change it! Creating a Culture of Customer Service is our newest on-demand course that provides you steps for implementing desired change, so your organization can enjoy the benefits of providing the best to those you serve. Take a look: http://www.teresagilbert.com/culture.html Today's tip provides the introduction to these steps; click here to find out more about this on-demand course so that you can incorporate outstanding customer service into your organization's culture right away. Unleash the Leader Within! 
Teresa Gilbert
Pathways to Excellence, LLC
PS. Improve customer service with the new on-demand training course: LINK HERE CLICK HERE for past editions. |
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MONDAY MORNING LEADERSHIP TIP #174
6 Steps to Organizational Change |
 Formulate a clear vision. What would your organization look like if you had outstanding customer service in its culture? How would it be different from now?- Engage senior management. Culture change can only be successful if it's supported from the top.
- Make necessary modifications. Perhaps it's policies and procedures, support practices, changes in structure.
These are just the first three steps to get you started thinking about changes that would need to happen to offer outstanding customer service, so that you experience repeat business, staff retention, improved relationships and higher productivity. In the on-demand course, Creating a Culture of Customer Service, you will find all the steps to organizational change, as well as strategies for implementation so that you can learn ways to dramatically improve your customer service. The Creating a Culture of Customer Service program is available "on-demand" so that you can train at your own pace. BONUS: Purchase once and use for all of your staff no matter if you have 1, 10, 100 or 1000 employees! Take a look... |
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LEADERSHIP TRAINING |
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| ABOUT TERESA |
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Teresa Gilbert is founder of Pathways to Excellence, LLC, a company devoted to inspring excellence in others, empowering them to rise to their potential and "unleash the leader within"! She is also a Consultant, Leadership Coach, and author.
If you liked today's issue, you'll love Teresa's dynamic coaching and training in the form of teleclasses, webinars, and on-site presentations.
While Teresa is best known for her expertise in leadership development, participants share with her that her biggest impact comes from her passion and philosophy of meeting participants where they are...and empowering them to take the next quantum leap to become all they want to be!
This, Teresa says, is the most important key to bringing out the best in all of us!
Teresa specializes in working with rising executives and managers to fully develop their leadership potential. Teresa has a Masters Degree in Education and 25 years experience in the field of management, administration, staff development and coaching.
You can learn more about Teresa and her webinar courses, workshops, and resources at www.leaderschampion.com.
Teresa Gilbert, "The Emerging Leader's Champion"
Pathways to Excellence, LLC
P.O.Box 2562, Carbondale, IL
teresa@teresagilbert.com
Phone: 618-658-2554
Fax: 618-223-5181
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