| 10 Principles of Outstanding Customer Service | February 7, 2011 |
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Greetings!
 Have you ever been on the receiving end of poor customer service? Did it cause you tension, frustration and stress? Do you think your organization has ever provided poor customer service?
Being intentional about the service you provide is essential to ensuring your clients or customers receive the high quality service they desire ...and you receive the continued patronage of those you serve.
You'll learn three of those principles in today's leadership tip, click here to find out more about this on-demand course so that you can incorporate outstanding customer service into your organization's culture right away. Rise to your potential -- and unleash the leader within! 
Teresa Gilbert
Pathways to Excellence, LLC
PS. Improve customer service with the new on-demand training course: LINK HERE CLICK HERE for past editions. |
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MONDAY MORNING LEADERSHIP TIP #173
10 Principles of Outstanding Customer Service |
You quickly know when you have received service that was excellent, or service that was not. But creating a culture that is able to provide quality care at a level of excellence day in and day out can be challenging.
Intentionality is the key. There are underlying principles behind all great customer care. Knowing these and implementing them consistently will bring you the quality service your customers or clients desire.
What are these 10 principles? Let's look at a few:
 Customers should never see 'inside behavior. These are things
such as 'shop talk' to each other, clutter in public areas, disagreements among staff, disrespectful conversation regarding supervisory staff.- There are no stupid questions. It's so easy to fall into the trap of thinking your customers understand your business as much as you do. Every question has a 'question behind the question,' so you must learn to listen for the secondary question.
- Little things add up to big things. Paying attention to children, making eye contact, taking initiative when someone looks confused.
These are just a few to get you started thinking about the customer service currently offered in your organization. Is there any 'inside behavior' that is displayed for your clients to behold? Can you identify the little things that are priorities in the customer service you offer?
In the on-demand course, Creating a Culture of Customer Service, you will find examples and expanded thoughts on these three principles, as well as the other seven. Check it out now and learn ways to dramatically improve your customer service, so you will enjoy more business, clients or service usage.
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| ABOUT TERESA |
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Teresa Gilbert is founder of Pathways to Excellence, LLC, a company devoted to inspring excellence in others, empowering them to rise to their potential and "unleash the leader within"! She is also a Consultant, Leadership Coach, and author.
If you liked today's issue, you'll love Teresa's dynamic coaching and training in the form of teleclasses, webinars, and on-site presentations.
While Teresa is best known for her expertise in leadership development, participants share with her that her biggest impact comes from her passion and philosophy of meeting participants where they are...and empowering them to take the next quantum leap to become all they want to be!
This, Teresa says, is the most important key to bringing out the best in all of us!
Teresa specializes in working with rising executives and managers to fully develop their leadership potential. Teresa has a Masters Degree in Education and 25 years experience in the field of management, administration, staff development and coaching.
You can learn more about Teresa and her webinar courses, workshops, and resources at www.leaderschampion.com.
Teresa Gilbert, "The Emerging Leader's Champion"
Pathways to Excellence, LLC
P.O.Box 2562, Carbondale, IL
teresa@teresagilbert.com
Phone: 618-658-2554
Fax: 618-223-5181
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