 Charting a Clear Path Forward Dealing with a tangled web of choices
At Opportunity Associates our job is helping our clients sort out a web of possible choices to determine what is the best direction for them to take. When a client has been doing the same thing for years and even decades after a while everything becomes routine. Then sometimes almost overnight, strategies that worked for years no longer work. Business begins to level and then to fall. Sometimes its clear what the cause is and sometimes not. Essentially the world has changed. The loyal customer base that has long supported the business has gone away. In the movie " You've got Mail", Meg Ryan plays the owner of a small bookstore that is experiencing exactly this problem. A new megastore FOX books (owned by Joe Fox (Tom Hanks)) goes up nearby and all of a sudden things are different. It doesn't matter that Meg knows 1000 times more about the children's books she sells than the clerks at the new superstore. It doesn't matter that her customers have been buying from her for years. All of a sudden her customers have alternatives they didn't have before and prefer the low prices and glittery ambiance of the superstore to her small and friendly shop and personal service. Meg decides to fight, but its too late. Her business model has been superseded. What we try to teach our clients at OA is that the time to evaluate other alternative strategies and business models is BEFORE you are forced to change direction in a crises, before the FOX books moves in next door to you. Every business has alternative strategies and business-people who are watching what is going on in their industry know what is happening. Clearly FOX books was not the first super bookstore to enter the marketplace. Meg didn't prepare for the inevitable. She either paid no attention to the changes in her industry or she simply hoped that a super bookstore wouldn't move in next to her. And she engaged in wishful thinking believing that her long term customers would never desert her. At OA we ask our clients to prepare a list of opportunities to create new business. We help them analyze those opportunities, compare them and use them to create other opportunities. Next we help them pick a reasonable few that appear to have the best chance of success to evaluate in more detail and build action plans around. This approach may feel uncomfortable or unnecessary to many clients who would like to keep doing what has worked so well for them in the past, but it's the best way to have a lifeboat available when an iceberg appears out of nowhere to sink your business. OA doesn't ask you to stop doing what works for you now. Just to spend some time preparing alternatives for when it does not work anymore. To learn more about the OA process and how we can help you , log on to our website at www.opportunity-associates.com. |