RMS Hints 'n' Tips E-newsletter 
Get more bang for your marketing buck April 2009
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In This Issue
Join our seminar
Honesty sells?
New face on WIN
Seminar for
 Clients only
Kristy Hitchens

Email Marketing:

The smart way to boost your business
 in a down-turn
Presented by E-newsletter specialist Kristy Hitchens of Brown Mouse Communications.
Find out why US companies spent $600 million on email marketing last year.
What's so special about it?
Does it really work?
Tuesday, April 21
9.30am - 10.15am
5.30pm - 6.15pm
RMS Boardroom
Numbers are strictly limited so BOOK your place now!
And talking of marketing smarter, check out this Article for some expert insights into why your telephone book advertising dollars could be better spent. 
TV Ratings
Big numbers of regional WA television audiences are tuning in to GWN during prime time (Total Individuals 0600 - 2400) but WIN Television is experiencing an increased audience after 7.30pm according to our analysis of latest data from AGB Nielsen Media Research.
A snapshot of audience viewing data between February 8 and March 7 showed a 64.8 per cent commercial share for GWN with WIN collecting 35.2 per cent.
However, after 7.30pm, the gap narrowed significantly to 57.6 per cent for GWN and 42.4 per cent for WIN.
The trend was even more pronounced in the 16 to 39 year old age bracket, possibly reflecting WIN's Channel 10 programming during this timeslot, a proven performer for this demographic.
Most popular programmes across the board continued to be Seven News, Australia's  Got Talent, Packed to the Rafters, Underbelly, One Day Cricket, Twenty 20 Cricket, Golden West News and Find My Family. 
For our more detailed analysis of Regional WA television ratings click here.
Data Source: AGB Nielsen Media Research
Software Source: Arianna V6
Survey 1, 2009 (Feb 9 to Mar 7)
Join Our Mailing List

Thanks a bunch for your interest last month in the launch edition of our E-newsletter.
If you haven't already, please add gdoust@regmedia.com.au to your contacts list to help our newsletter reach you.

We wouldn't want you to miss something that might increase the ROI of your marketing investment.
With that in mind, this month's newsletter is about building trust in your customer relationships to drive repeat business.
And in the meantime, please don't be shy - tell us what you think! Is this newsletter worth reading? How can we make it better? Have you got an idea for a story?
Catch you again next month.
Kind regards
Glenn Doust & Ashley Pearce
The truth is hard to ignore
We came across a story in a marketing industry mag recently that gave us a bit of a giggle so we thought we'd tell you about it...
Not just because you will probably crack a smile over it too, but because it raises a really valuable point for us all to consider when selling.
The article recounted the story of a bloke selling his mission brown (yep, mission brown) ute on ebay. The ad he posted was a real warts and all account of his beloved ute right down to the numerous "modifications" engineering by his size 11 boot.
Then something amazing happened. People started bidding on the mission brown ute. Lots of people!
Finally this bloke felt compelled to lodge another post telling the silly buggers to stop bidding since he was telling the truth - his ute really was a "turd" of a vehicle.
Still, that ute was successfully sold for a good price.
The attraction seemed to be, not the horrid ute itself, but this guy's flat out honest approach.
We live in a cynical world and when a dose of truth like this comes along, it's kind of refreshing.
So is this sort of result repeatable for all of us?
Is honesty in sales really possible?
Does it work?
Our answer...Ummmm, yes, yep and oh yeah!
Let us explain. One of the biggest motivators behind a buyer's decision to purchase is Trust.
We all know this right? It's why massive companies spend billions on branding - if we recognise something, we trust it. If we've bought it before and the quality was good, we look for it, recognise it, and buy it again, and again and again.
But how do we build trust as a small business? We don't have wheelbarrow loads of cash ready to tip all over our brands.
To build trust in your business, you should focus your marketing spend on strategies that develop the relationships you have with existing clients.
We all know it's easier and more profitable, to sell to an existing client rather than chase strangers.
Building trust with your clients requires open and honest communication on a regular basis.
Here's what you could do to build trust in your business relationships:
  • Always, always do what you say you are going to do.
  • Follow up after a sale with a phone call or thank you note.
  • Use coupons or a loyalty system to entice customers back to your store.
  • Ensure consistency across all your advertising including elements of design and language.
  • Send an E-newsletter like this wondrous publication.
  • Use customer testimonials everywhere
  • Tell stories in your advertising - people will trust you more if they can get to know you.
  • Think about your products and services from your customer's point of view.

Do you have anything to add to this list? What strategies have you used in your own business that help build trust? Email us with your thoughts.

Deborah Kennedy joins WIN 
Respected journalist and television presenter Deborah Kennedy is the new face of WIN news.
Well-known to audiences as the presenter of ABC TV News for many years, Deborah started presenting WIN'S 6.30pm news bulletin last week.
As well as her presenting role at WIN, Deborah will also be heavily involved in production of the program.
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