The Monthly Newsletter of the Global Network of Government Innovators
Topic: Access to Services
              March 31, 2008
Greetings!

Welcome to the first issue of the monthly newsletter of the Global Network of Government Innovators, written by members of the Global Network. Our intention is to create a community that shares innovations, research results, and resources -- books, websites, and upcoming events -- of interest to a global audience. See the list of submission deadlines and themes of future issues at the bottom of this newsletter.
 
Best,
Susan Valaskovic
Global Network of Government Innovators
Ash Institute for Democratic Governance and Innovation
Jorrit de Jong Improving Access
by Jorrit de Jong, Research Fellow, Ash Institute
 
Entrepreneurs may have the right to start a business, but if getting the licenses and capital needed is burdensome, they do not have real access to the economy. Women may have the right to participate in village groups, but if social norms and perceptions pressure them to stay out of it, they do not have real access to decision making. People may be entitled to social benefits, public services, or legal protection, but if the responsible institutions fail to perform, inequitable access is the result.

The research project
Improving Access explores the ways in which democratic institutions fail or succeed to create genuinely equal opportunites. This newsletter, featuring three innovations that have successfully improved access, is a sneak preview of some of the project's results. Read more>>
Cases:
A One-Stop Shop for Small Businesses in Amsterdam
An interview with Erik Gerritsen

Despite the economic value of the hotel and restaurant sector in Amsterdam, the regulations for acquiring a bar, hotel, or restaurant license in the city were extremely complicated. Especially for nascent immigrant entrepreneurs, the investments of time, money, and energy were prohibitive.

A novel, cross-agency, and web-enabled initiative dramatically reduced the complexity and costs of licensing -- for entrepreneurs and the government. Read more>>
Mass Community-Based Legal Aid in  Gujarat, India
An Interview with Harsh Mander

In the aftermath of the 2002 Gujarat riots, more than half of the complaints filed by victims were closed without trial. The Nyayagrah initiative brought together working-class Muslim and Hindu volunteers to provide moral support and legal assistance to victims.

Along with a petition to the Supreme Court, the project led to real access to justice for the survivors of the riots. Read more>>
Citizen Assistance Service Charters, Brazil
An Interview with Elba C.S. de Andrade

If bureaucracy impedes service delivery to citizens, it doubly affects citizens in remote areas who live great distances from administative centers.

In the state of Bahia, the government created mobile centers that bring services, such as issuing offical documents, directly to those citizens. In the process, procedures were simplified and services were coordinated among different agencies. Read more>>

About the Project:
ImprovingAccess.OrgImprovingAccess.Org
 
ImprovingAccess.org was developed by an international group of researchers interested in innovations in democratic governance. This partnership between the Ash Institute at Harvard's Kennedy School of Government and the Centre for Government Studies at Leiden University in the Netherlands resulted in the production and organization of research, conferences, publications, and teaching materials.

This website aims to bring together the work of individuals, institutions, and initiatives that address the problem of access and the innovations that have improved access. 
On the Ground with the Innovations in Governance and Public Action Network:
Kabalikat PALMA Infrastructure Program
by Galing Pook Foundation
 Galing Pook Foundation Logo
Galing Pook is the Philippine partner of the Liaison Group that was established in 2002 to enhance collaboration among programs for shared learning and global dissemination of individual and collective knowledge and experiences.

The Kabalikat PALMA Infrastructure Program, one of the Philippine innovation award winners for 2007, has improved access to social services in far-flung barangays and created entrepreneurial opportunities for women through the collaborative building of roads. Read more>>
Publications:
Forthcoming: The State of Access
Gowher Rizvi and Jorrit de Jong (Eds.)

The State of Access is the result of a two-year collaborative effort of 14 scholars working in different fields of research and reporting on cases from over 20 countries.

Published by Brookings Institution Press and the Ash Institute, this publication presents thought-provoking discussions and analyses of the mechanisms and root causes that lead to exclusions. The contributors examine real-life innovations from around the world and formulate an agenda for improving inclusive access to democratic processes, services, and justice. Download the flyer.
Forthcoming: Breaking the Glass Wall: A Practitioner's Agenda for Improving Access
Gowher Rizvi and Jorrit de Jong (Eds.)

Richly illustrated with cases and practical insights, this guide identifies common challenges facing practitioners in modern democratic governments worldwide, and offers innovative ways to cope with them.

To place an advance order, contact info@ImprovingAccess.org

Partner Resources:
The Commission on Legal Empowerment of the Poor is the first global initiative to focus on the link between exclusion, poverty, and the law.

Launched by a group of developing and developed countries, hosted by the United Nations Development Programme in New York, it is co-chaired by the former U.S. Secretary of State Madeleine Albright and Peruvian economist Hernando de Soto. Read more>>
Submission Deadlines and Themes of Future Issues:
April 1: Accountability
May 1: Citizen Participation in Democracy
June 2: Collaboration
July 1: Technology
August 1: Government Performance and Management
September 1: Pluralism, Diversity, Gender, and Inequality
October 1: Government, Civil Society, and Private Sector Partnerships
November 3: Justice and Security
December: No Issue

For more information or to submit content, contact: GlobalNetworkNews@ksg.harvard.edu

Based on the volume of submissions, we cannot publish all content received. We reserve the right to edit and/or condense submissions.
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Maintained by the Ash Institute, John F. Kennedy School of Government, Harvard University, www.ashinstitute.harvard.edu