Society for Health Systems Newsletter
June 2012Visit the Society for Health Systems website

Principles as a basis for operational excellence

Robert Miller, Executive Director of the Shingo Prize, Utah State University.

Robert Miller of the Shingo Prize expounds on the need for a principle-based foundation to achieve lasting organizational improvement. Click here to read the article.

Sustaining improvement in door-to-balloon time over 4 years, The Mayo Clinic ST-Elevation Myocardial Infarction Protocol


David M. Nestler, MD, MS, Et al.


The online journal, Circulation: Cardiovascular Quality and Outcomes, describes a multi-year effort at the Mayo Clinic to meet the American College of Cardiology/American Heart Association guidelines for door-to-balloon time (DTB) <90 minutes for non-transferred patients with ST-elevation myocardial infarction (STEMI) who undergo primary percutaneous coronary intervention.

Patient satisfaction: utilizing the BPOC (bedside barcoding) process to improve HCAHPS scores with new medications 

Latstetter, Vice President, Quality Resources and Noel Hodges Division Director of Pharmacy, Hospital Corporation of America


This presentation at the 2011 "unSummit for Bedside Barcoding" conference describes how bedside barcoding makes it easier for the caregivers to communicate with patients about new medications and improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey responses for medication communication.

Graduate Student Paper Winner, 2012 Healthcare Systems Improvement Conference

Dynamic Template Scheduling to Address Uncertainty in Complex Scheduling Problems: A Case Study on Chemotherapy Outpatient Scheduling by Shoshana Hahn-Goldberg, Ph.D. candidate, University of Toronto

This paper addresses the uncertainty that arises from requests for appointments that arrive in real time using dynamic template scheduling based on a deterministic optimization model and an empirical distribution made from historical appointment data.

2012 SHS Graduate Student Paper Winner
Winner Shoshana Hanh-Goldberg (left) pictured with
Ashlea Bennett Milburn, Student Paper Competition chair 

Member Recognition Program formalized


The SHS Membership Committee has now changed to become the Member Recognition Committee with a goal of highlighting and recognizing member achievements and professional milestones. The SHS Membership Committee needs your help in nominating our society's outstanding members for their achievements! If you, or a fellow Society of Health Systems member, has had a recent achievement in any of the below categories, fill out the nomination form  and send in to Pam Patterson (  Here are the categories for filling out a nomination form:

  • Major professional publication(s)/speaking engagements
  • Advanced Degrees achieved
  • Significant professional career promotion/advancement
  • Professional recognition from other professional societies 

After the nomination form is received, the Outstanding Member candidate will then be contacted by an SHS Recognition Committee member and will be recognized in the next SHS Monthly Newsletter. In addition to the above award categories, members will also be recognized for IIE Senior Member status, SHS Diplomate Status, and Years of Continuous Service in SHS milestones (five years, 10 years, etc.).

Thank you for your help in nominating our Outstanding Members for their achievements!

SHS Webinar Series continues:


Examples in Systems Engineering in Healthcare


Presented by Wayne Fisher, Internal Consultant and Faculty for Clinical Safety & Effectiveness, University of Texas Medical Branch 

Part 1
(June 19, 2012) 2-3 p.m. EDT

  • "Quality: On target with minimum variation." (Genichi Taguchi) Identifying, measuring, understanding, and controlling variation using SPC.
  • "We need more rooms!" A case study of the use of Monte Carlo simulation to determine outpatient exam room utilization.              

BPLSSS Conference Banner 

Best Practices in Applying Lean & Six Sigma to Healthcare

October 29, 2012, Georgia International Convention Center, College Park, Georgia


Learn proven methods to mend healthcare operations at the IIE Best Practices in Lean & Six Sigma Applied to Healthcare event. Sponsored by the Georgia Hospital Association and the Society for Health Systems, the one-day conference features experienced speakers from top organizations and facilities such as WellStar, John C. Lincoln Health Network, Children's Medical Center, Hoag Memorial Hospital, Meadows Regional Medical Center and Grady Memorial Hospital. It will be held Oct. 29 at the Georgia International Convention Center near the Hartsfield-Jackson Atlanta International Airport. The convenient one-day format allows you to get the lean and Six Sigma solutions you need and get right back to work to apply them.

For discounted rate, complete this registration form, scan and email the completed form to, fax to (770) 263-8532 or mail to IIE, 3577 Parkway Lane, Suite 200, Norcross, GA 30092.


More information on the conference.

Thanks! SHS Newsletter Team
Tom Best | Eric Buchanan | Junell Scheeres
Bart Sellers, Interim Editor
Now recruiting SHS Newsletter volunteers!
The SHS Newsletter team is looking for volunteers to increase the quality, breadth, and depth of the monthly SHS Newsletter. Volunteers can fill many roles including identifying content, coordinating announcements from the other SHS committees, soliciting submissions, and generating original content. To find out more about volunteer opportunities, contact Bart Sellers, SHS Newsletter editor.
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