Society for Health Systems Newsletter 

  February 2011                                                                   Visit the Society for Health Systems Website     

Mark Your Calendar! 
Feb. 17-19
Peabody Hotel
Orlando, Fla.

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Upcoming Seminars

Courses held at IIE Headquarters in Norcross, Georgia

Begins Feb. 28


Begins March 21 

March 31- April 1

Intro to IE in Healthcare

Contribute to the Newsletter!

The SHS newsletter team is always on the lookout for new content relevant to professionals working in the healthcare improvement field. To contribute articles, interviews, book reviews, presentations, or to make staff aware of members in the news, ideas for future content, or other newsworthy content please contact Bart Sellers. 

Patient tracker

By Barbara Gerhardt and Michael Toth, Sentara Healthcare

In a presentation at a recent SHS conference, Barbara Gerhardt and Michael Toth provide a case study of a centralized patient tracking system at Sentara Careplex Hospital in Hampton, Va.  The case study shows how Sentara was able to reduce patient registration labor by over 50 percent and save over $300,000 per year.  To read the entire article click here


A stratified sampling plan for billing accuracy in healthcare systems


By Jirachai Buddhakulsomsir and Parthana Parthanadee of Department of Agro-Industry Technology Management, Kasetsart University, Thailand and Swatantra Kachhal of the Department of Industrial and Manufacturing Systems Engineering, University of Michigan-Dearborn


Many U.S. healthcare organizations are already being exposed to Recovery Audit Contractor (RAC) reviews of Medicare and Medicaid billing as well as other third-party payor audits to assure accurate and non-fraudulent billing. In response, the authors propose an analytical approach to efficiently evaluate the accuracy of billing.  To read the entire paper click here. 


Dartmouth Institute for Health Policy and Clinical Practice takes lead on data and analysis for national collaboration for reducing healthcare costs

The Dartmouth Institute for Health Policy and Clinical Practice, TDI, has been selected to support a national collaboration aimed at reducing costs for high-volume, high-cost chronic and acute medical conditions that have high cost variation. Dartmouth-Hitchcock Medical Center, Cleveland Clinic, Denver Health, Geisinger Health System, Intermountain Healthcare and the Mayo Clinic have teamed together to take on such things as knee-replacement surgery where there is up to 50 percent cost variation.


To read the entire article, click here.


Barnes-Jewish Hospital featured for process improvement efforts


The website recently featured efforts at Barnes-Jewish Hospital in St. Louis to provide improved patient-centered-care using a number of lean management principles.  A number of examples of process improvement in the OR and peri-operative services are discussed.  To read the entire article, click here. 


Significance of case management 
By Frank Overfelt, President Delta Healthcare Consulting Group


Frequent SHS contributor, Frank Overfelt, presents issues and opportunities in case management based on recent client experiences.  The article discusses the increasing importance of case management in reducing costs and improving reimbursement in the current environment.  To read the entire article, click here. ===============================================

 Upcoming Webinar


Title:  Uniting Frontline and Leadership Capacities to Improve Patient Care

Date:  Wednesday, February 16, 2011
Time:  2 p.m. Eastern Time

Presenters:  Anita Tucker, Associate Professor of Business Administration, Harvard Business School 

Stephen Mayfield, ISRN Steering Council Member


Reserve your webinar seat


40 hospital benchmarks  

Becker's Hospital Review recently compiled a list of 40 hospital benchmarks derived from recently reported information in the public domain.  This limited benchmark provides some comparison of performance in quality, patient experience, finance, and operations. To see the entire list article, click here.

Reader Survey Question of the Month


Participate in this month's survey!
February Question of the Month:  If you work in an organization that operates an operating room or surgical center, how does staffing change with variation in day to day case demand? 


To participate in poll:

Click here (bottom right- hand corner of page) 


The results are in from last month!   


January Question of the month:  Does your hospital publicly report real-time Emergency Department wait times on billboards? internet? neither?


Of those responding: 
illboards ... 6%   
Internet ... 22%                    
Neither ... 78%





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SHS Member of

the Month




Sarah actively serves
 the membership of SHS through  tireless efforts on the Membership Committee. She is employed  as performance improvement engineer at Franciscan Skemp Mayo Health System in La Crosse, Wi. 


Nominate a candidate for February!

Nomination Form
Submit to Pam Patterson



 Blogs: Healing Healthcare- I have seen the enemy...and they are among us! 





Recorded webinars


Corporate Training

IIE courses can be customized to meet your company's needs through IIE's Corporate Training Program.

Contact Larry Aft, P.E. (770) 349-1130
 Thanks! SHS
Newsletter Team
Tom Best
Eric Buchanan
Sara Falkiwicz
Alina Hsu
Aaron Kanne
Karthik Yenkto
Junell Scheeres
Walt Abel
Interim Editor