Society for Health Systems Newsletter

    October 2010                                                                        Visit the Society for Health Systems website

SHS members, we want your feedback!


This quick survey has been developed to evaluate the needs of our members.  Please take a few moments to fill out the survey and submit. We look forward to sharing the results with you.

IIE  Greater Detroit Chapter and Society for Health Systems
'Harbour Report Overview and SHS Presentation and Networking Event'

Thursday, Oct. 7

Harbour Report is 4-5:30 p.m. ET

SHS Presentation and Networking Event is 5:30-7 p.m. ET
Juliano's Restaurant 27330 Van Dyke Warren, MI

Combined price for both events, which includes dinner 

is $15 (To be collected day of)

Registration Deadline: Monday, Oct. 4

Marci Jackson, President of Society for Health Systems(SHS) and manager at Premier Inc. will present findings on the state of healthcare in the US and the drivers of IE methods in the continuous improvement cycle.
Special Discount
to Society for  Health Systems
Get the Training
You're Looking
 For ... and save 40% or more

Six Sigma
Lean Six Sigma
Other healthcare

Offer good Sept. 1
through Dec. 31

See website for
course details
Mark your calendars!

Peabody Hotel
Orlando, FL

Post a Job with IIE



A corporate alliance with SHS is a proven way to offer opportunities for growth to your employees, develop your organization, build the industrial engineering profession and drive bottom line results.

Start realizing value and begin to experience the SHS difference now.

Contact Doug Long, SHS Director of Strategic Alliances
Patient transport - one hospital's approach to improve both service and productivity
By Jesse Moncrief and Cengiz Tanverdi, Christiana Care Health System

In this SHS conference presentation the authors provide an analytical framework for addressing patient transport at Christiana Hospital, a large Level I trauma center. The authors describe data collection, analysis, and countermeasures that resulted in a 35 percent increase in productivity and an almost 10 percent increase in on-time performance. The presentation uses a number of different methods of data presentation that enhanced the analysis. Read more.

Successful projects - Take the 'guess-work' out of choosing performance improvement methodologies 
By Lynne Linder and Brian Pfister, VHA

In this presentation at a past SHS Conference, Lynne Linder and Brian Pfister describe the importance of using the right project selection methodology using a failed DMAIC case study with lessons learned. Complete article
The influence of empowerment - An A3 Performance ImprovementSM success story
By Lauren Schueler, Management Fellow, Cancer Treatment Centers of America and Jill Koroseta, Lean Six Sigma Trainer, International Capital & Management Company (ICMC)

Cancer Treatment Centers of America has recently adopted the A3 as a Lean tool to help empower stakeholders in improving key processes. This article provides a case study of how stakeholders are coached through the A3 to improve the patient and family service experience. Read more


Centers for Disease Control Conference: Modeling for public health action - from epidemiology to operations


Dec. 9-10, 2010

This conference will promote exchange of information and ideas about uses of modeling to shape public health action. It is intended for public health practitioners and policy makers in state and local health departments, state and local health policy makers, scientists and modelers working at CDC and its federal partners in public health, academic researchers, non-government organizations, and international practitioners, modelers and policy makers. Conference details

Group health cooperative in Seattle moves to medical home model using lean principles

Health reform is driving a number of pilots to redesign the delivery of healthcare including the medical home. According to a May 2010 Health Affairs article hosted on the Group Health website, Group Health is in its third year of deploying the medical home model with anticipated annual savings of $40 million dollars by 2011. With almost 1000 providers, the organization adopted a lean management system involving employees to analyze work processes and continuously improve them to better meet patients' needs. Read more.


Measuring and comparing safety climate in intensive care units
Daniel J. France, Robert A. Greevy, Jr., Xulei Liu, Hayley Burgess, Robert S. Dittus; Matthew B. Weinger, Theodore Speroff

Researchers completed a study on measuring and comparing safety climate in intensive care units that was published in Medical Care earlier this year. The study evaluates several statistical methodologies for ranking units within a hospital or hospital system on the basis of safey climate survey scores. It also discusses important considerations for measuring and reporting safety climate back to particiapting clinical units over time.  To read the abstract, click here.


2011 Society for Health Systems Student Paper Competition

The Society for Health Systems is pleased to announce the 2011 Student Paper Competition. The winners will present the winning projects at the 23rd Annual SHS Conference to be held Feb. 17-19, 2011, in Orlando, Fla.

The submission may include research projects, theoretical research, case studies, class projects, or any type of methodology in which IE skills were used or could be used to improve a healthcare related service, product, or process. The project should not be limited to patients; the process of patient flow can be affected by several aspects beyond the patient, i.e.; lab turnaround times, scheduling, etc.

Judging criteria will be based on originality and soundness; applicability; methodology; organization; and quality of the paper.

The undergraduate and graduate winners of the student paper competition will receive a cash gift of $1,000 and an additional $500 for travel expenses.

Submission deadline - Dec. 3

Submissions Instructions and Application Form


Join Us for a FREE Webinar!

Let My People Grow - the TWI Method in Healthcare
Tuesday, Nov. 2

Time: 2-3 p.m. ET
Presenters: Mark Graban, Senior Fellow, Lean Enterprise Institute and Dr. Peter Patterson, MD  MSA  FCAP



The defect rate in a hospital order entry process fell 70 percent the first month after initiating a comprehensive employee training based on Training Within Industry (TWI), a program created during World War II that is being rediscovered by modern hospitals. This presentation tells the complete story and illustrates how to engage employees in improvement of work methods.


   Space is limited... Register now

Call for Society for Health Systems Board of Directors nominations


Take advantage of this excellent opportunity to serve your society in a significant way. If not you, then perhaps someone you know is qualified to take a leadership position on the SHS Board. SHS continues to grow and we are looking for motivated, enthusiastic volunteers to continue the progress. Participating in a leadership role for the society is a challenging, yet at the same time, very rewarding experience. Take a few minutes to consider submitting your name or that of a colleague to the SHS Nominating Committee for review.

Interested candidates should complete the nomination form by Oct. 31 for consideration by the Nominating Committee for the following positions: Two directors whose terms will begin Feb. 17, 2011. All nominees must be current, regular members of SHS.

Students are not eligible.

Contact David Cowan, nominating committee chair, if you have questions about the positions and responsibilities. Please consider giving back to your society.

Forward to a Friend
Join Our Mailing List!

 SHS Member of the Month

Bart Sellers

Nominate a candidate for November!

Nomination Form
Submit to Pam Patterson


No-Wait ED: This is how we do it


NEW! Online On-demand Training Class
Lean Six Sigma Green Belt for Healthcare
Register Now at discounted price!

Join the SHS Linkedin Group
Blogs: Healing Healthcare - Is 'culture' a nice word for...

Recorded Webinars

SHS Conference and Expo

Larry Aft, P.E. (770) 349-1130




Corporate Training

IIE courses can be customized to meet your company's needs through IIE's Corporate Training Program.
Thank you to the SHS Newsletter Team

Tom Best
Eric Buchanan
Sara Falkiwicz 
Alina Hsu 
Aaron Kanne 
Karthik Yenkto Raman 
Junell Scheeres  
Walt Abel 
Interim Editor

IIE Greater Detroit Chapter and Crittenton Hospital Medical Center
Lean Six Sigma Symposium Sustaining Excellence

Friday, Nov. 12


7 a.m.-3:30 p.m. ET
at Crittenton Hospital Medical Center
Rochester Hills, Mich.
Four tracks:

Lean Workshop
Continuous Improvement
Baldrige Workshop
Research Studies



Marci Jackson, president of Society for Health Systems, is guest speaker 


Contribute to the Newsletter!

The SHS newsletter team is always on the lookout for new content relevant to professionals working in the healthcare improvement field. To contribute articles, interviews, book reviews, presentations, or to make staff aware of members in the news, ideas for future content, or other newsworthy content please contact
Bart Sellers.