Society for Health Systems News
May 2009
In This Issue
Pioneers of Industrial Engineering in Health Care: Part 1
Recognition of Two Outstanding SHS Members
Medication Administration and the Complexity of Nursing Workflow
Enhancing Hospital Health Information Management using Industrial Engineering Tools
SHS Toolkit: Value Stream Mapping and Process Mapping
Members on the Move: Michael Washington
IIE 2009 Annual Conference and Expo...May 30-June 3
Upcoming Seminar: June 22-23, 2009- Introduction to the Application of Industrial Engineering in Health Care
List of Suggested Readings and References

Pioneers of Industrial Engineering in Health Care: Part 1

 by Mark Graban     
 
About the Author:
  Mark Graban is author of the book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction. He has a BSIE from Northwestern University and an MSME and MBA from the Massachusetts Institute of Technology. 
 
Part 1
For those who are new to the fields of Industrial Engineering or Management Engineering (as the field is often called in health care), the use of engineering methods may seem like a recent innovation in health care settings. The recent rise in the popularity of Lean and Six Sigma in hospitals around the world has brought an influx of engineers into health care.
 
While there is a lot of innovative work taking place, it is important to note that there is a rich history of Industrial Engineering principles being applied in health care that reaches back over 100 years. In this article, we will look at two early practitioners --Frank Gilbreth and Henry Ford.  The article

Recognition of Two Outstanding SHS Members

During this year's conference, the SHS community recognized the service and achievements of two outstanding patrons. Larry Dux was honored with the 2008 Excellence in Healthcare Management Engineering/Process Improvement Award, and Joyce Siegele with the 2008 SHS President's award.    
 
SHShotel09Larry has been actively involved in the profession for over 25 years. He is a renowned leader in the industry and has devoted much of his time and energy to both SHS and HIMSS. He has achieved his SHS diplomate status and is a former President. In addition, Larry has served as Chair of the HIMSS Board of Directors and has been very involved with the HIMSS Foundation and Chapters.  
 
 
The SHS President's Award recognizes Joyce Siegelecontributions above and beyond the normal call of duty to the vitality of the society and to the advancement of its strategic plan and aspirations. In addition to serving on the SHS Conference committee for many years, Joyce developed a new conference structure and offerings, developed opportunities for additional volunteer involvement, strategically managed both the lectures and pre- and post-con workshops and championed the Hospital Art project beginning in 2008.

Medication Administration and the Complexity of Nursing Workflow 

by Sandra K. Garrett, Ph.D. & Janet B. Craig, RN, DHA 
Clemson University, Clemson, South Carolina 29634  
 
Abstract
Medication administration is an increasingly complex process, influenced by the number of medications on the market, the number of medications prescribed for each patient, new medical technology and numerous administration policies and procedures. Adverse events initiated by medication error are a crucial area to improve patient safety. This project looked at the complexity of the medication administration process at a regional hospital and the effect of two medication distribution systems. A reduction in work complexity and time spent gathering medication and supplies, was a goal of this work; but more importantly was determining what barriers to safety and efficiency exist in the medication administration process and the impact of barcode scanning and other technologies. The concept of mobile medication units is attractive to both managers and clinicians; however it is only one solution to the problems with medication administration. Read full article

Enhancing Hospital Health Information Management using Industrial Engineering Tools

by Ankush Bhagat, Shengyong Wang, Mohammad T. Khasawneh, and Krishnaswami Srihari
Department of Systems Science & Industrial Engineering
State University of New York at Binghamton, Binghamton, NY  
 
Abstract
Hospital health information management (HIM) typically involves a number of stages, including medical records, coding, processing, analyzing, archival, and retrieval.  The exponential increase in health care spending, the need for quicker medical expense reimbursement, and the elevated security requirements for the sharing of medical records have added to the complexity and challenges of HIM. Moreover, the objective for HIM has always been to achieve better resource utilization, reduce the medical records processing time, meet regulatory requirements, and incorporate technology to streamline processes. This study focuses on applying various industrial engineeering tools to improve the operations in the HIM department of a regional health care provider in upstate New York.  Read rest of abstract and full article

SHS Toolkit: Value Stream Mapping and Process Mapping

This toolkit provides the user with a comparison of two familiar yet challenging improvement techniques:  Value Stream Mapping and Process Mapping.
 
The one-page overview provides links to reference articles, "how-to" guides, and sample data collection forms for key areas of the hospital.
 
Thanks goes out to Rachel Mayo, industrial engineer for Medicorp Health System for the toolkit's development.  toolkit

Members on the Move : Michael Washington

Michael Washington
is returning to the Centers for Disease Control and Prevention (CDC) as the deputy director of the Preparedness Modeling Unit. The goal of the Unit is to provide leadership and modeling expertise both within the CDC and nationally. The Unit will support the development of models and modeling programs addressing a range of preparedness issues across the emergency response cycle (i.e., mitigation, preparation, response, recovery), with the aim of improving community resilience to and recovery from health crises. The Unit will serve an integrative function, connecting the strengths of CDC and partner Agencies and exchanging methodologies and experiences that multiply the impact of all-hazards modeling approaches.  Examples of future modeling efforts include transmissible disease epidemics, food-borne disease outbreaks, toxic exposures, hurricanes and other calamitous weather-related events, and CBRNE terrorism events.
 
SHS Members
- please contact Tom Best, SHS Newsletter editor, with a brief description of any significant changes in your career path.  We'll work to incorporate these announcements in upcoming monthly newsletters.

 
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Thanks to the SHS Newsletter Team:

Aaron Kanne
 
Bart Sellers
 
Mark Graban
 
Priya Khatri
 
Tom Best, Editor
 
For information about contributing content to the newsletter, contact Tom Best.

IIE 2009 Annual Conference and Expo

 
May 30-June 3
Doral Golf Resort & Spa
Miami, Florida 
 
and
be sure
  to experience
 the best 
  Golf 
   Outing  
  Wednesday, June 3rd
 at
1:30 p.m
 at the legendary Great White Course at the Doral, rated best new golf course of 2000 by the National Golf Foundation
 
Space is limited.
Sign up early!

Upcoming Seminar

June 22-23, 2009
 
Introduction to the Application of Industrial Engineering in Health Care 
at
IIE Headquarters
Norcross, Georgia 
 2 day(s) | 1.40 CEUs
 
This two-day course is designed for the engineer new to health care or those considering a move into this area. Learn the essentials you need to succeed in applying your skills and knowledge to the hospital environment 
 
Corporate Training 
This course is available as a corporate training program and can be customized to meet your company's needs. For more information, contact IIE Director of Continuing Education and Program Development Larry Aft, P.E., (770) 349-1130.

SHS Suggested Readings and References    

New! SHS is proud to introduce a list of over 400 suggested readings and references. 

This list has been developed by Charlie Protzman, Managing Member of the Business Improvement Group, LLC over the course of his career. He shares it voluntarily for the SHS membership, and we thank him for this invaluable contribution.
 
The list can be downloaded via this link.  It is sorted alphabetically by title within categories.  Naturally, SHS envisions the list growing over time, with input from the entire SHS membership. Please submit your thoughts, reviews, or any additions to Ron McDadeEnjoy!
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