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ClientCare Support Update April 2009
in this issue
:: Latest SDE Patches
:: IT Performance Manager
:: Remedy AR Server Patches
:: AlarmPoint Express for SDE
:: ClientCare Performance
:: Amey Experience
 
Ciara Fennell

Welcome to the first ClientCare bulletin update.

This update will be sent out on a bi-monthly cycle and we hope that the information will be of use to you. 
 
All BMC Software support issues should be logged on www.clients.ie/support  where you can view your outstanding issues and also your closed issues.
 
Regards,
Ciara Fennell
ClientCare Team Lead
 
Latest SDE Patches Available
 
Latest patches are available for SDE 9.80, 9.60 and 9.20. The patches for each version are 9.80.113, 9.60.830 and 9.20.4403.

The release notes and installers are available here
- please advise support@clients.ie if you require a login to this site.
 
IT Performance Manager

Free 30 day trial for BMC Performance Manager. Trial AD2
 
Monitor your IT Infrastructure for a full 30 days, for free.
 
Remedy AR Server Patches

Latest patches are available for supported versions of Remedy AR Server 7.1.00 (Patch 6), 7.0.01 (Patch 10) and 6.3.00 (Patch 25).
 
The release notes and installers are available here 
and you can choose which server and client components you want installed
 
AlarmPoint
 
Are you using SDE? You can now integrate AlarmPoint Express for free.
 
AlarmPoint Express Quick Start Guide
 
AlarmPoint Express Download
ClientCare Performance Stats

Our quarterly performance statistics are available to view on our website. For your convenience click here.
 
Amey Experience 
From Anna Moore, Customer Service Manager of Electronic Libraries of Amey

"Client Solutions really helped me out. Mathews (Connelly) can do attitude and assurance through a complex technical process, demonstrated a clear understanding of our clients needs and the criticality of it. The support was technically proficient and courteous at all times."
 
Thank you for taking the time to review our Clientcare BMC Support newsletter. Please remember that all BMC Software support issues should be logged with  www.clients.ie/support
 
Regards,
Ciara