Focused, independent, motivated to work U-Haul employee secures job, assisted by ProAct staff  | |
Bloomington U-Haul Lot Manager Paul Jirovec focuses intently on customer service, and the store's rental equipment.
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The rental business can be a fast-paced environment with customers waiting, equipment to check and many related tasks, and ProAct's Paul Jirovec has risen to the challenge.
Jirovec works 25 to 50 hours a week at U-Haul in Bloomington. A lot full of some 30 vans, trailers and a propane filling station are his focus, and he takes his job seriously.
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Helping a customer
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Gloves open at the fingers provide warmth and good grip for the paperwork that goes with the territory. He helps customers at the counter, and takes cues from General Manager Aaron White, who asks him to pull up vans and help people.
For rental returns, U-Haul wants its employees to approach customers even before they get out of the vans. "It proves dedication, proving to the customer that they're important to us," Jirovec said. "They can't even take a breath without us waiting on them, serving them." Learn more about Jirovec in the next issue of ProAct's People Achieving newsletter.
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New job calls for tedious attention to detail
Applied Power Products' filters a great fit for participants
Felt pads are cut into large buckle like shapes that need to be prepped, stacked and glued, explains Sales Manager Greg Pechman. The end result is a product used in filtration applications. The labor intensive tasks were best suited to a vendor like ProAct, and allow staff members at Applied Power Products to focus on their core competencies, he explained.
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At top, Eagan consumer Ryan Penrose assembles filter products on the workfloor at ProAct. Above, final assembly and gluing.
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A group of ProAct consumers will punch out the felt centers before the products move on for the more detailed gluing process, also performed by participants.
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The 
