R.F.S.
Greetings!

 

 
 

We are often asked, "How do I comfortably ask for referrals?"

 

How to Get Over Your Fear of Asking for Referrals

  • Remember that most people like to help other people (if there is no negative cost to them).
  • Remind yourself that the worst that can happen is that the client says, "No". That's not too terrible, is it?
  • Make asking for a referral part of your project routine. With most projects, there's a last meeting with the client, a perfect time to ask for a referral.

Remember, you're not making an Oscar acceptance speech here. When you ask for a referral, be sincere and direct. Say something such as;

"I'm really glad that you're pleased with my work. I'd really appreciate it if you'd pass my name along to anyone else you know who would be interested in _____________ (what you do). May I leave these extra business cards with you?"

Leaving extra business cards with a person makes it easier for them to pass your name and contact information to someone else.

Or try one of these:

 

1,"I really appreciate you allowing me to represent you to the Insurance Company and although I do work for them, I want you to know, I represent YOU. I am YOUR agent, and I will always do what is best for you and your best interests.   I'll be checking back with you once a year to see if you need to make any changes to your policy.  

And by the way, I know that I have been able to help you plan your financial future and security for your family's future.  (Taking a pad, or book and pen from your pocket so they see you are preparing to write something down, ask them).  Do you have any family, friends, neighbors or business associates that I could use your name as a referral to call on? "

 

2,   "I want to thank you very much for your business.   I know that I have been able to help you plan your financial future and security for your family's future.  (Taking a pad, or book and pen from your pocket so they see you are preparing to write something down, ask them).  Now I wonder if you would mind helping me in return, by giving me just a couple names of any family, friends, neighbors or business associates that I could use your name as a referral to call on?"

 

 

3,  "I want to thank you very much for your business. You know, someone was nice enough to refer me to you, (or you to me) so that I could help you.  (Taking a pad, or book and pen from your pocket so they see you are preparing to write something down, ask them).  Can you refer me to someone else that I might help in a similar situation?"

 

 

4,   "I want to thank you very much for your business.  I know you realize you are helping me make a living by doing business with me.  In return for helping me make a living, I'd like to offer you an opportunity that might help you make some money too.  If you will supply me with a few names and numbers of family, friends, neighbors or business associates that I could use your name as a referral to call on, I will gladly pay you a $40 referral fee if any of them decide to do business with me.

 

 

 

You see, for whatever reason, many small business people don't bother with referrals. Maybe they just assume their clients will pass along good words about them. Maybe they find asking for referrals uncomfortable. They hope to get referrals, of course, but they don't overtly do anything about it. So when a job is done, they just walk away, leaving half their dinner on the plate.

On the other side of the table, the client has his or her own concerns - and none of them have anything to do with helping to grow your business and get you more clients. But assuming that you've done good work and the client is satisfied with your performance, it's not that they don't want to help you out; it's that it never enters their minds..........unless you ask them.

So do you want to get more clients? Then set aside your squeamishness and force yourself to get in the habit of asking for several referrals from every satisfied customer.

How to Get Over Your Fear of Asking for Referrals

  • Remember that most people like to help other people (if there is no negative cost to them).
  • Remind yourself that the worst that can happen is that the client says, "No". That's not too terrible, is it?
  • Make asking for a referral part of your project routine. With most projects, there's a last meeting with the client, a perfect time to ask for a referral.

Remember, you're not making an Oscar acceptance speech here. When you ask for a referral, be sincere and direct. Say something such as,

"I'm really glad that you're pleased with my services and financial planning. I'd really appreciate it if you'd pass my name along to anyone else you know who would be interested in protecting their family's future.  May I leave these extra business cards with you?"

Leaving extra business cards with a person makes it easier for them to pass your name and contact information to someone else.

Another variation on this script is to be even more direct and ask for names when you're asking for referrals. For instance, you might say:

"I'm really glad that you're pleased with my services. I'm always looking for referrals and wonder if you know anyone else who might be interested in some life insurance.  ."

Pause here and see what they say. Some people will offer some names. Some will say, "Yes, maybe," and not offer any further information. Some will say, "No", but at least you tried.

If they do offer names, take them down and ask the person if they mind if you contact the people directly or if they would prefer to pass your information along to them yourself. If they don't offer names, just as in the previous ask for a referral script, ask if you can leave some additional business cards with them that they can pass them along.

Tips for Asking for Referrals

  • Referrals should always be asked for face-to-face. It's not only more respectful of your clients but more successful. People will always be more likely to do something for someone else if the person is standing right in front of them. (It is acceptable to ask for referrals by email or phone if you work under conditions where face-to-face are not usual or very difficult.)
  • If at all possible, never ask for a referral when presenting a bill or discussing a problem.
  • The time that you're asking for referrals is also an excellent time to ask a client for a testimonial, a short written endorsement of your company and/or your work that you can use on your website if you have one and in your other marketing materials such as brochures. (Don't expect anyone to write a testimonial for you on the spot; either leave them a printed card or form that they can use or ask them to email it to you.)

The More You Ask The More You'll Get

Don't let your own shyness or fear get in the way of building your business. Referrals will get you more clients. And the more referrals you ask for, the more referrals you'll get - just because the customer knows that you want some. It's a small effort for a great reward.

 

 
I asked Matt Rosenthal about Referrals.

 

 

 

I think the best way to answer that question is with an article I wrote for www.RosenthalFiles.com (our Insurance Forum) a few years ago. You might also want to check out our Platinum Planning package, which you can also find out information on at the Insurance Forum. The article is as follows;

 

Growing up as a third generation Insurance professional I heard a very common expression that seems to be almost forgotten today...

 

..."Referrals are the Life Blood of the insurance business".

 

It was certainly true in my grandfather's times, my dad's times, and it is still true in my time today. I have never met a really successful agent that did not get referrals from their clients.

 

I have seen many agents use several different means to ask for referrals

that I would like to share with you;

 

- Offer money! That's right you would be surprised how many people will think of someone else that needs some insurance when you offer them $25 for every referral they send you that buys a policy.

 

- Spend 5 or 10 minutes getting to know your prospective clients before you go into your presentation. Ask them general questions and listen. You would be surprised at how many people decided to buy a policy because their cousin Emma was declined, or because someone close to them died, or want it for that new grandchild they just had. That's your chance to write Emma a policy, other family that might be thinking that it could have been them in that casket, or just the proud new parents of that wonderful new grandchild!

 

- Make up a referral sheet like it was part of the application, and ask for however many referrals

. When you call these referrals simply tell them that you wrote Mrs. Smith a policy and she was so excited about some of the benefits to her policy she decided to use you for a referral. (See attached sheet on next page).

 

- At the end of your presentation ask your client if they thought you did a good job. When they say "Yes", ask if they would recommend you to a friend? When they say "Yes", then say great and ask for however many

referrals you need, or can get. (If they said "No", they probably didn't buy anyways, since people only buy from people they like.

 

All of these will all work; the key is to use them with every visit! If you already have something that works better for you when it comes to

referrals then that is wonderful, just please remember to ask for

referrals in some shape, form, or fashion every time without fail, and I will guarantee you to be successful!

 

Example Sheet:

 

REFERRAL SHEET

 

We would like an opportunity to share our program with some of the people you know who may have a need or an interest. The people you list for us will be treated respectfully - not pushed into something they're not interested in. We'll merely show them how we can help them and if they want to become involved, they'll let us know. If we're able to help them, they'll appreciate you for getting us in contact with them. Thank you for your help

 

1. Name ______________________ 2. Name ______________________

 

Address ______________________ Address _______________________

 

City _______________________ __ City __________________________

 

Phone No. ____________________ Phone No. _____________________

 

Employment ___________________ Employment ___________________

 

No. of children ___ Approx. Age ___ No. of children ___ Approx. Age ___

 

3. Name ______________________ 4. Name _______________________

 

Address _______________________ Address ______________________

 

City __________________________ City __________________________

 

Phone No. _____________________ Phone No. ____________________

 

Employment ___________________ Employment ___________________

 

No. of children ___ Approx. Age __  No. of children ____ Approx. Age __

 

5. Name ______________________ 6. Name _______________________

 

Address ______________________ Address _______________________

 

City _________________________ City ___________________________

 

Phone No. ___________________ Phone No. ______________________

 

Employment ___________________ Employment __________________

 

No. of children ____ Approx. Age__ No. of children ____ Approx. Age ____

 

7. Name _______________________ 8. Name ______________________

 

Address ______________________ Address ________________________

 

City __________________________ City ___________________________

 

Phone No. ____________________ Phone No. _______________________

 

Employment __________________ Employment _____________________

 

No. of children __ Approx. Age__   No. of children ___ Approx. Age ___

 

If you have 8 interested families or friends we would like you to accept a free gift as a token of our appreciation! If anyone purchases a policy; I will pay you a $25.00 Referral Fee!

 

Simply fax this form back to Rosenthal Financial Services at (770)968-2657, ATTN: Matt, or mail it to us at 7179 Jonesboro Rd. Suite #202 - Morrow, GA 30260, or call Matt at (678) 630-^&%$ with the details!.

 

Referrals

... You'll never get ahead without them!

  

 

Sincerely,

 


GREG ROSENTHAL   770-968-5757       877-968-5757
R.F.S.

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