Journal of Consumer Research Current Issue Highlights
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Knowing Too Much: Expertise-Induced False Recall Effects in Product Comparison Ravi Mehta JoAndrea Hoegg Amitav Chakravarti
A long history of research has shown that experts' well-developed knowledge structures provide numerous advantages in memory-based decisions and tasks. More recently, research has shown that in certain situations experts' more detailed knowledge can hinder memory performance by resulting in the creation of false memories. The current research adds to this growing literature by showing how experts can fall prey to a different type of false memory when making product comparisons. Four studies demonstrate that in a product comparison context, in their attempt to make options more comparable, experts inadvertently "fill in the gap" by aligning nonalignable features in memory. This results in the false recall of aligned features that did not appear in the original descriptions. Experts' higher sense of accountability for their judgments, coupled with their highly developed schemata, is identified as the mechanism underlying the effect. Volume 38, Number 3, October 2011 DOI: 10.1086/659380
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An Interpretive Frame Model of Identity-Dependent Learning: The Moderating Role of Content-State Association Kathryn R. Mercurio Mark R. Forehand
Although it is well known that advertising can momentarily activate specific consumer identities and thereby influence preference for identity-relevant products, the influence of such identity activation on consumer memory is undocumented. Identity activation encourages consumers to link advertising content to their identity during encoding, and these links facilitate subsequent recognition if the identity is again activated at retrieval. This identity-dependent processing produces different recognition outcomes for information that is strongly related, moderately related, and unrelated to the identity. Identity activation at both encoding and retrieval improved recognition of advertising content moderately related to the identity but had no effect on recognition of unrelated content. Identity activation at retrieval improved recognition of strongly related content, regardless of whether identity was primed externally at encoding. These results support an interpretative frame process at encoding and suggest that content-state association is a critical moderator of state-dependent learning. Volume 38, Number 3, October 2011 DOI: 10.1086/660837
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