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A weekly kick-off e-message from Katherine Eitel

to breathe life back into your practice, your team, and you!


September 05, 2011

Meetings That Make Work ... Work

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In August, I had the pleasure of coaching a fine, young dentist, Dr. Tanya Brown, on crafting and delivering an important speech on how to distinguish your practice.  The first key element of her message was how crucial advanced personal leadership in every team member as well as effective interoffice communication was to her overall practice success.  coffee morning meetingWhen I asked how she fostered these qualities in her team, she shared a meeting format which had transformed their monthly team meetings from boring, repetitive, and punitive to exciting, informative and fun.  To enhance the ease of the speech, we put her process into 6 easy sections... and with her permission, I'll share those with you here:

1. What's right?

Instead of jumping immediately into how things could improve or adding new tasks to the list, this team starts with a half-full glass, a "Good News Report," if you will, which could consist of compliments from patients, expressed gratitude to a fellow team member, celebrating the achievement of a goal, personal pride in mastering a new skill, a positive news report on the economy... anything that is a nod toward that what is already right, healthy, exciting, positive and working well.


2. Where are we?

A review of practice statistics against benchmarks and projections.   Each team member reviews an area of the business and facilitates a discussion around the numbers.


3. So What?

One of my favorite questions!  This is what makes #2 meaningful...  the analysis of what the numbers really mean and steps or ideas they have for course correction or how to maintain the status quo.


4. What needs clearing?

Requests that things be done differently, reminders of past agreements, and feelings that need airing... this is where the truth is kindly cleared ... instead of stuffed.


5. What are we learning?

This is where it really starts to get fun.  Her office reports every month on what new things they are learning and how they're growing as individuals and dental professionals.

    • Dr. Brown's Book Club:  Each quarter the team nominates and votes on a book they feel will enhance their interpersonal, client service, or clinical skills and then discuss the book together the following quarter.
    • Peer-to-Peer Instruction:  Alternating each month, one team member coaches others on a skill they have mastered and leads a practice session for all.
    • New Product Review:  In an effort to remain on the cutting edge, someone reports on a new product, technique or service in the industry usually garnered from a rep, journal, or industry meeting.

business seminar6. Where's the fun?

As hard as this team works, they play just as hard.  Here they discuss what they are doing or have scheduled on the calendar to maintain their solid bond as a great team, have some good, old-fashioned fun, and keep their practice a place they always look forward to coming to every day.


There really is no good reason for your team meetings not to be a monthly event that everyone truly looks forward to.  Don't wait for someone else to do it.  If they are boring or punitive or unimaginative... stand for something better.  Be the change you wish to see.

Thanks Dr. Brown for sharing such powerful tips for elevating and enhancing our team meetings!

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Tanya Brown


Dr. Tanya Brown understands the full spectrum of dental offices first hand.  After working as a dental assistant and office administrator in high school and her undergraduate education, she graduated from the Medical College of Georgia and opened a new dental practice.  Dr. Brown has authored a number of articles and speaks on practice management, treatment planning, and case presentation. 



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red phoneJoin Mary!


Finding Balance in an Unbalanced World:

Tapping into your CORE to experience meaning and joy in your life!



Do you find yourself feeling overwhelmed with your responsibilities?

Do you struggle to keep your life feeling positive and productive?

How can you remain focused and balanced?


Mary FoxLife is not meant to be endured, it is meant to be enjoyed... 

not just once in a while, but every day!


It is easy to fall off balance in our unbalanced world and let life get in the way of our living each day.  This presentation will teach you how to use the CORE principles of success to find your center and use the power of your KNOW to create a fulfilling, rewarding life.  What you learn will transform you and your life forever!



Sep 14, 2011 ~ Wednesday

6pm Eastern / 3pm Pacific



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 Complimentary Teleseminar courtesy of:



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"Feelings of worth can flourish only in an atmosphere where individual differences are appreciated, mistakes are tolerated, communication is open, and rules are flexible--the kind of atmosphere that is found in a nurturing family."

~ Virginia Satir


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JK sitting healthier
with Pilates Instructor, author, speaker, & educator,
Juli Kagan. 
This Week's Video:  Sitting Healthier 

Learn more about Juli and view her Video Library at:  

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