A weekly kick-off e-message from Katherine Eitel
to breathe life back into your practice, your team, and you!
Jun 14, 2010
Looking through a Clearer Lens
Dr. Glenn, my optometrist asks, "Katherine, please read the letters on line 3 of the eye chart for me." Looking through the apparatus he has swung before my eyes, I strain to read the letters and attempt to recite the information correctly back to him. The letters are small and blurry - difficult to decipher. Looking through this particular lens, I feel a natural and immediate feeling of low-level stress and frustration. I struggle to get the answer right and am fairly certain I failed to do so.
I hear the click of another lens fall into the space before my eyes and he asks me again to read the letters. This time, everything's clearer, everything's easier. My mild feelings of stress and strain dissolve into ease and clarity. My eyes didn't change. The information on the chart didn't change. But the lens through which I processed the raw data did. Looking through the correct lens, everything's clear - everything's easier.
This week you will receive thousands of bits of information about your patients, your business, your people, your finances, your government, your family, yourself, your world, your future. Remember the information is neutral
and the degree you feel stress, anxiety, worry, and strain around that information will be solely determined by the lens through which you process it.
It is uniquely your lens and you see evidence of this everyday as others process the same information differently from you.
If your day or your life is feeling heavy or stressed, check your lens. How do we change the lens? Ask yourself how this could be serving you. What are you learning or mastering because of it? What if you already knew for sure that whatever is worrying you would all work out better than you had ever hoped? How would things look through that lens?
One little click can make the whole thing look (and feel) different.
Through which lens are you viewing
patient phone calls?
Three phone lines are ringing...
Two patients are being dismissed...
And your head's about to explode!!
Phone Skills Training Program
"Tiny Life" by Danny Gokey
It's the love we make. It's the dreams we share.
The friends we find in our short time here.
It's knowing God's grace; the touch of a hand
Holding a baby; calling Mom and Dad.
It's making the most of the moments we have
And getting to live long enough to look back
On all the years, the sweet tears of joy and laughter
That's all that really matters.
Sometimes I think it's just a simple thing
I close my eyes and I realize all I really need
Is the love I have and the love I have to give
Anything else there is... is insignificant
In this tiny life.
This week, I change the lens through which I see my life, and all its blessings and challenges, with greater clarity and hope.