Debra Templar 3
  ShopTorque Newsletter                                
8 Weeks Until Christmas
       Oct 2009
In This Issue
Not Everyone is Made for the Service Industry
Christmas eBooks
Free Powerpoint Presentations
OPEN Wallets
Not Everyone is Made for the Service Industry
salesperson
To our valued customers:

1. On Saturday afternoons, please do not be angry when I cannot accept a 50 or 100 dollar bill for that 1.59 cent pack of gum. I have less than $200 in the drawer, and can not make change and have more left over for the next day and half. Why can't I just get change? Because, A-it's Saturday, and banks are closed, so I can't get change, and B-None of the other stores can make change for 100 because, frankly, we are all in the same boat. Also, I am here by myself, and I am not using my unpaid break to walk to the grocery store to break it, unless you want to pay me.
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Hi everyone,

You'll notice there've been some changes - to the newsletter and to the website. It was time for a refurb.  And finally the realisation clicked that my brand was actually me - not Australian Retail Services. Duh! (Only took me 10 years...) Mind you, ARS (not the best initials *sigh*)  still exists - but it will be ticking away quietly in the background - whilst I get out and around working within the industry.  I hope you like the changes.
Feel welcome to move around the site and let me know if you'd like me to add something else that would make your life easier...
 
Christmas eBooks for you and your team
shoppingFor only $20 you can have a copy of "Jingle Bells, Christmas Sells"by Debra Templar and "52 Terrific Tips for Christmas" by Jurek Leon. Click the individual titles if you'd prefer them separately otherwise click here for the Special Offer.
 
Latest Powerpoint Presentations
mouse I recently delivered a number of seminars to a group of small retailers at a national conference and decided to post the powerpoint presentations on my site for you to view, or download via Slideshare, free of charge.
The presentations are all retail specific and are titled:
All About Retail in Tough Times; All About Retail Staffing and Retail #Fails and #Fixes. Click here to view them.  You may care to utilise them as part of your staff training.  Please do so, with my compliments.

Open Wallets by Dr Stephen Saunders
Dr Stephen SaundersAn Australian first!  There is no other book like this in the Australian marketplace that is full of stores we all know - set out in a highly visual manner along with comments and thoughts by Dr Stephen Saunders (known by his many thousands of twitter followers as @Shoppologist). 
This book is for retailers who want to grow sales and profits through a deeper understanding of their customers.  It uses the psychology of shopping to highlight those practical things retailers can change to trigger positive changes in shopper behaviour along their 'path to purchase'. More
The Brew Virgin Blue Webinar: Tuesday November 10 (free)

The Brew's first Webinar hosted by Redback Conferencing with myself on Creating a Customer Service Culture for all biz. FREE. Register now and The Brew will bring me, and my 45 minute live seminar on how to nail delivering great customer service in your business, direct to your desk.
Sincerely,
 
Debra
Debra Templar