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Australian Retail Services Newsletter
It's Buying Time... New Season Stock
28 July 2009
In This Issue
Customer Service Poll Results
Seasonal Planning
Buyer Responsibilities
Product Deletion
Customer Service Poll Results
service woman
9% believe customers are getting ruder;
10% believe customers are indifferent to service;
9% believe customers are purely price driven;
and
73% believe customers are appreciative of genuine, good service.

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Many of you are getting ready to order your new season stock. It's time to get smart and ensure you don't over-order, over-spend or use the "Ooh Aaaah, I love it" system of buying.   This newsletter is dedicated to small retailers who are about to set out on a spending spree in search of 'just the right thing'.
 
Seasonal Planning
Shopping cart
Long before the first heat wave signals the start of the Christmas season to most shoppers, buyers who order seasonal merchandise will be turning their attention to Back to School, Valentines Day and Easter.   And while most people are anticipating the arrival of spring, retailers who stock seasonal goods will be pondering Christmas cards and swimsuits.  Seasonal buying is somewhat like working the nightshift;  you always feel a bit out of step with the rest of the world.
If you take into account that the buying season for holiday merchandise has gotten so long that Christmas ordering takes place over almost a 9 month period, it becomes clear that it is an ongoing challenge to keep track of whether there are enough (or too many, which is often worse)  gift bags, tree toppers or jingle bell ornaments on order.  Read more
Buyer Responsibilities
Buyer
The buying function plays a critical role in the retail organisation because it is buyers who determine virtually all of the elements of the merchandise offer.  If the buyer fails to get the 'five rights' (that is, merchandise, quantity, price, place and timing) right, no amount of slick presentation or promotion will save the retailer.
The effectiveness of the buying function has a major impact on the retailer's ultimate profitability because:
·         Merchandise is the principal generator of revenue
·         Merchandise typically represents between 33 and 66 percent of the retailer's total assets.   Read more

Product Deletion
Mistake
Every good buyer makes an occasional bad buy.  Buyers must use judgment based on experience and be prepared to take risks.  Nevertheless many bad buys result from lack of discipline or analysis to complement or test that judgment. Therefore buyers need to continuously seek information to better assess buying opportunities and work closely with their selling partners in the stores. 
Read more
Thanks for taking the time to read our Newsletter.  Feel welcome to pass it on to others.  And happy buying!
Sincerely,
 
Debra Templar
Australian Retail Services Pty Ltd

Follow:  www.twitter.com/Debra Templar
Skype:  debra.templar